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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
be less expensive.
The carpets were very dirty and now they look great. It's been a week since the cleaning and the high traffic areas still look clean.
The technician I had (Brandon) was very courteous and thorough. I'm very happy with his work and work ethic.
Chemical free cleaning that really cleans Service
The non-toxic element and how amazingly thorough the cleaning was.
No Soap, No Pressure to purchase add on services
professional service from a perfectly delightful representative
Wasn't sure about the last appointment of the day, but the service was still still excellent.
All of the rooms were not consistently cleaned the same way....Master bedroom has to be done.
On time, good work, nice technician.
The technician was very good and knowledgable
The people. The product is wonderful and keeps me coming back but the people are amazing. Sweizer Sweizer was through, did a great job and was really funny!
Everything!!
Your rep arrived early, was well informed, took her job seriously and completed it well.
Couldn't be more pleased.
The service was great from the person who contacted me about the appointment to the technician that did my cleaning. All did a great job & my 20 year old tile that has never been cleaned looks great! Thanks
Really good service representative . Very professional and a hard worker.
no odor, dried quickly
I thought that the high traffic area's were still dirty after the carppet dried. The last service did a better job with it.
Efficient and careful with everything!
Tony was very polite and professional and I really enjoyed his hard work to clean our floors very thoroughly.
properly dispose of cleaning materials.
service person was excellent and informative. Went out of his way to do an excellent job. Thank you.
No chemical smells and great servicemen
Very professional and on time with genuine technicians
Excellent in every way. Professional and friendly service techs. Effective, fast drying cleaning process.
I really felt from the first call thru the completion of my cleaning the company kept me very informed on the progress and what to expect next. I person that came out and did my cleaning was very thorough and showed me the cleaning process and progress to let me see what the before and after looked like.
Overall I think that my carpets were cleaned well. However, I have one major complaint. I am not sure what the substance was, whether it was part of the normal treatment or the pet treatment. None the less, the tech sprayed something on the carpets. He was quite careless in the his spraying and got it everywhere. We removed all of the furniture except for large pieces, i.e. 8 person dining table, buffet, and entertainment center. After the carpets were dry and I went to move the rest of the furniture in the room I noticed that the stuff he sprayed was all over my furniture, baseboards/walls and tile where the carpet meets the tile. I had to spend an hour cleaning after getting my carpets cleaned. I've never had to do this before!!!!! It was very frustrating!!!!!
The quality of service and the professional conduct of the service tech.
Our carpet cleaning technician, Kevin Randolph, was very professional and polite.
We did not like the quote for cleaning a couch/love seat - more than the cost of cleaning the carpet!
Since we have been a 10yr. customer, it was very surprising to receive that type of customer service.
We were given an arrival time between 11:00-1:00. Technician arrived at 2:50pm. A rep called at 12:45 when they knew they wouldn't meet the estimated time and couldn't have me a better time just that I was next. She offered a $40 credit which is not a big deal because I was already going to get a $30 credit for being a previous customer. So really it ended up being a $10 credit for being almost 2 hours late. Because I had company coming over at 4:30 I didn't have time for him to clean everything I wanted so I had to reschedule for this Wednesday to finish (another couple hours of my time) with no credit for this. I use Zerorez because you do a good job, however the compensation for me having to reschedule I do not feel was enough. This has happened to me one other time with "Big John's" Carpet Cleaning and they gave me half off the whole cleaning.