Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86553 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 8, 2026 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

The carpets are clean and the service people are great!

Report a concern   May 8, 2026 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Service was on time and the employee was very attentive to his job. I would recommend Zerorez to others!

Report a concern   May 8, 2026 — Rated 6 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your service has changed over the years to the point of being no different than any other companies. Years ago the tech would put hose protectors at corners, use the roller brush without asking and supply booties for use while drying.
On this visit none of those things were done. I had to ask why he didn't use the brush on this visit. I was told that it shouldn't be used on my low pile carpet. I told him that after he left I would call the office to verify, he told me that management was too busy to be bothered with calls and he would redo it. Strange as the last 5 visits since the carpet was new all techs used the brush without asking. The carpet is no longer soft when dry, I have to go over it with the vacuum so I can walk on it.

Report a concern   May 8, 2026 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Hard working employee.

Report a concern   May 8, 2026 — Rated 4 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’m not sure the carpets really got clean or if my expectations were too high. I haven’t had my carpets cleaned before but didn’t feel like they were super dirty to begin with but once the carpet dried, it was super crunchy and could still see some dirty spots.

Report a concern   May 8, 2026 — Rated 2 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was very happy the stain came out of the carpet. However, I vacuumed the next day and the carpet was just as dirty. Carpet didn't look any different other than the 1 stain I had was gone.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Debra Groeneveld Zerorez Phoenix
What do you like about our products and services?

I like the product and have ised Zero Rez several times. The men are courteous, on time and are happy to answer questions. Zeke was great!

Report a concern   May 7, 2026 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Great job! The Spot removal treatment is a bit expensive however!

Report a concern   May 7, 2026 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Amazing customer service!!! Helpful, kind, personable, professional.

Report a concern   May 7, 2026 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

My carpets look great, Trenton was professional, and friendly!

Report a concern   May 7, 2026 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

The folks that came out were awesome! They had service that was top notch!

Report a concern   May 7, 2026 — Rated 10 out of 10 by T.N. Zerorez Phoenix
What do you like about our products and services?

Very prompt. Arrived during scheduled time. Very attentive to the surroundings in the home while cleaning.

Report a concern   May 7, 2026 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Prompt and professional.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Nancy March Zerorez Phoenix
What do you like about our products and services?

I have had ZEROREZ clean my carpets and tiler floors for the past 8 years. On Monday May4,2026 Tamari Wooley (service technician) cleran our 2 bedroom carpets and 1100 square feet of ceramic tile. He did an EXCLLENT JOB. Very thorough, efficient and pleasant. I will request him next year for our floors toi bde cleaned.

Report a concern   May 7, 2026 — Rated 10 out of 10 by P.A.W. Zerorez Phoenix
What do you like about our products and services?

Zeke was very friendly and professional. He informed me about the process and followed thru with what he said.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Bob Puetz Zerorez Phoenix
What do you like about our products and services?

We like that there is no residue after the carpets are cleaned.

Report a concern   May 7, 2026 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

I have a lot of dog accidents in the house on the carpet and Zeroez gets it clean every time!

Report a concern   May 7, 2026 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

I was very impressed by the young man who was very informative he explained to me what was going to be done and why he was doing that and what it would do to my (Carpet) made me feel like he knew what he was talking about and that he was right the carpet came out cleaned thank you very much. I’m sorry I don’t remember your name. I know it started with a C I think. Thank you again.

Report a concern   May 7, 2026 — Rated 7 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Prompt, friendly, and professional service, but the technician didn't spend enough time vacuuming up the excess water left on the carpet. It took two days to dry enough to walk on, and in some spots, it was still wet even after using a fan.

Report a concern   May 7, 2026 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

They always do a great job!

Report a concern   May 7, 2026 — Rated 10 out of 10 by Nikko Robinson Zerorez Phoenix
What do you like about our products and services?

Everything this company is absolutely amazing 👏

Report a concern   May 6, 2026 — Rated 10 out of 10 by Juhl Estar Zerorez Phoenix
What do you like about our products and services?

Josh was open and honest and made recommendations that were not based on financial gain. This is my second time using Zerorez, and I highly recommend them.

Report a concern   May 6, 2026 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great, didn’t take long at all and it was affordable. Zion did a great job.

Report a concern   May 6, 2026 — Rated 10 out of 10 by Neil Rose Zerorez Phoenix
What do you like about our products and services?

The tech was fantastic. The rugs came out perfect Great job.

Report a concern   May 6, 2026 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Technicians are very professional and on time.

Report a concern   May 6, 2026 — Rated 10 out of 10 by Robert Pfeiffer Zerorez Phoenix
What do you like about our products and services?

Techs were professional firendly and did a great job !!

Report a concern   May 6, 2026 — Rated 10 out of 10 by H.P. Zerorez Phoenix
What do you like about our products and services?

The tech was so friendly and didn't push anything unnecessary

Report a concern   May 6, 2026 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

Mr. T was the best he took his time and cleaned the carpet really well

Report a concern   May 6, 2026 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

My carpet looks great and so does my recliner that Mike cleaned.Mike was so congenial and an excellent worker. I really enjoyed the whole experience on having Zerorez in my home.

Report a concern   May 6, 2026 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Zero residue!


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