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based on 86005 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You need to take care of your vehicles. Keep them in good working order. When you neglect vehicle repairs you are neglecting your service tecs. I'm sure you would not make your office workers stay in the office if the air conditioner went out in the office or the water was shut off. But you leave your tecs out there stranded because you don't upkeep your vehicles. Take good care of ALL of your workers. Your vehicles and tecs ARE the face of your business.
Service was great they did a wonderful job.
I would recommend this company .
Quinn was super polite and conscientious
The tech was professional, nice and on time. The process works very well!!
Jobs well done and have good people
Liked everything Matthew did for us. Carpets are clean and fresh
Trayvon did an excellent job - very knowledgeable, efficient, professional and he worked hard to try to get all the stains out. I commend him for his excellent customer service.
The solution used. The cleaner did an excellent job & was very personable
Fast friendly service.
Excellent Customer service and work.
Zack/Zach was an amazing representative of Zerorez. We will have the rest of our tile cleaned in next few weeks!
For the little bit we had done, it was outrageously expensive. I won't use your service in the future.
My technician was fantastic! He gave me advice outside the scope of his task and he was done in an expedient manner.
Cleans carpet well and leaves no residue.
my carpets are always so clean - your service gets out tough stains and the service is excellent.
Always dependable to get our carpets looking good.
Your staff is exceptional, attention to detail, very courteous and always explaining what is going on.
I always feel I get great value for my money!
Travon and Jonathan were superb!
They make my house feel so clean.
Customer service is great! Initially, a newer technician who just finished training came to do the job. He was so nice and helpful and really took his time, but I called afterward about there still being some stains on our white chairs. They sent a senior tech (Isaac) to check it out and he did the entire job over again. He was so thorough and got our couch and all our white chairs back to looking brand new! Highly recommend!!
Zerorez always gets our carpet clean and the staff is always very professional.
Friendly technicians, carpet clean and soft when service is complete.
Zerorez did a great job on my tile floors! I am very satisfied with the results!
Easy scheduling, efficient and timely communication and the highest quality cleanings.
Left an area soaked.
The technician did a great job the results exceeded my expectations.
The representative that cleaned the carpet
Not having any residue on carpet
We love zero rez
Joshua was on time after advising of his arrival time. He was courteous, efficient and knowledgeable. He was able to provide pricing and add a detached closet. He handled heavy trafficked very well, leaving an evenly clean result. In the amount of time he estimated at start. The office assistant was pleasant and provided excellent service. Overall reliable product.
There was an incident regarding my appointment. My appointment was between two and five. The driver arrived at 5 PM. But he left at 5:06 my driveway without a word to be. I did receive a text approximately 20 minutes later. Explained he had left some equipment at his last job. He offered to come back still that evening if I liked. I told him pleased to have a manager. Call me in the next day. His name was T. He came back to my house at 6:30 PM to apologize. Very nice young man. Very respectful and apologetic. We chatted and I said I would try to get him back the next morning. I received a call that morning around 9:30 which was Tuesday. The dispatch informed me I had been rescheduled till Wednesday between eight and 12. I was trying to explain her. I had some health issues. First thing in the morning at 8 AM would not work for me. She was very abrupt and for the line rude. Explaining to me what it’s either eight or it’s 2 to 5. I need to choose which one I wanted. I don’t have a manager. Call me. I went ahead and booked for the 8:00 AM. I did finally receive a call from a manager, but it was late in the afternoon and I missed a call. The next day around 9:30 Quinn came to clean the carpets. He did a very good job. Was very professional and respectful again. I applaud the two gentlemen that were actually carpet cleaners. But I was extremely disappointed by the dispatcher and the lack of interest to call me by the managers. I do not know if I’ll use them again in the future.
I have a different company coming out the correct the concerns. I have you guys two chances to fix our concerns
Primary concern not fixed. Entire house smells like a wet dog, especially the our guest room and one of our staircases. To me, he used the recycled water and didn’t dry those two area properly. Our guest room is unlivable it smells so bad. Nobody is ever in that room including our dog. Pretty certain this room was the last room cleaned. We spent almost $1400 to do the most advance extraction cleaning possible. Our bonus room is 20x20 and yes it had several areas that needed deep cleaning from our dog accidents. It looks better after the second visit. The only portion of this job that turned out right was the 2nd staircase. Carpet dried soft and clean with no odor. All others areas the carpet is crunchy and bad wet dog odor.
First name removed & Kim Last name removed