Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87717 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2026 — Rated 9 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

The technicians are very friendly and professional.
Please with the end product.

Report a concern   September 13, 2026 — Rated 10 out of 10 by Shellie Portnoy Zerorez Phoenix
What do you like about our products and services?

My rugs look great. Joshua did a great job

Report a concern   September 13, 2026 — Rated 8 out of 10 by M.D. Zerorez Phoenix
What could we do to improve?

Experience was great.

Report a concern   September 13, 2026 — Rated 10 out of 10 by Ray Pena Zerorez Phoenix
What do you like about our products and services?

The service tech (Mario) was friendly and knowledgeable about our carpet issues and offered us some solutions and advice to get us the most out of our carpet issues.

Report a concern   September 13, 2026 — Rated 10 out of 10 by Paula Shultz Zerorez Phoenix
What do you like about our products and services?

Mitchell was great! I will have him return. Did an excellent job. Next time tho I will have him seal the grout. I think that's a sure bet when u have animals. Thanks

Report a concern   September 13, 2026 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

We are very satisfied with your carpet cleaning service. The representative who cleaned our carpets was very nice and professional and did a great job! The carpets look excellent! We are 100% satisfied, 10/10

Report a concern   September 13, 2026 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Always on time, always friendly, and always informative plus doing a great job every time.

Report a concern   September 13, 2026 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The lead technician was very knowledgeable and helpful. He even pulled the dryer out so that he could get the things that had fallen behind the dryer for me.

Report a concern   September 13, 2026 — Rated 10 out of 10 by Jeffery Gray Zerorez Phoenix
What do you like about our products and services?

Great service. They did an excellent job cleaning my carpets. Highly recommend.

Report a concern   September 13, 2026 — Rated 10 out of 10 by Patricia Klock Zerorez Phoenix
What do you like about our products and services?

Brendan did a great job of removing some very difficult stains from my carpet. I would leave you a review on Google but your link led me to an invalid site. I will try again tomorrow.

Report a concern   September 13, 2026 — Rated 10 out of 10 by K.I. Zerorez Phoenix
What do you like about our products and services?

Anthony was very personable and a hard worker! We appreciated having him as our tech.

Report a concern   September 12, 2026 — Rated 10 out of 10 by Paul Mark Zerorez Phoenix
What do you like about our products and services?

Very friendly staff and the people that come out pricing is amazing

Report a concern   September 12, 2026 — Rated 0 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

All the stains are still in my carpet

Report a concern   September 12, 2026 — Rated 10 out of 10 by Lenore Brown Zerorez Phoenix
What do you like about our products and services?

Carpet cleaned up better than expected.
Courteous, pleasant employees

Report a concern   September 12, 2026 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Communication was great. Quick service and cleanliness.

Report a concern   September 12, 2026 — Rated 2 out of 10 by L.B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Days later my carpets turned brown and smell like fish. When I used the process in the past they only used their water. This time there was solution sprayed then a small evidently dirty shampooer was used then the water. Wont use them again as I paid 300.00 to shampoo again

Report a concern   September 12, 2026 — Rated 10 out of 10 by Judith Abraham Zerorez Phoenix
What do you like about our products and services?

The process you use is exceptional. I would recommend ZeroRez to anybody who is needing your cleaning service. I especially like that it’s residue clean. Your employees are professional, courteous, and thorough.

Report a concern   September 12, 2026 — Rated 8 out of 10 by L.R. Zerorez Phoenix
What could we do to improve?

Stop charging $67 for a 40 sq. Ft. Area rug.

Report a concern   September 12, 2026 — Rated 0 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I called you and inform her that I have 2 bedroom and living room apartment so she gave quote of $99 however when actual person came for carpet cleaning he said you have to pay $139…this is not professional service…really disappointed 😪

Report a concern   September 12, 2026 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Matthew did a wonderful job helping us determine the best course of action needed to clean our carpets. Then he did a fantastic job in our home! Excellent service and much appreciated.

Report a concern   September 12, 2026 — Rated 10 out of 10 by Amanda Lona Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   September 12, 2026 — Rated 10 out of 10 by Beverlly Spilman Zerorez Phoenix
What do you like about our products and services?

Luis was great. Very personal and knew his Zeroez product. I would hope to get him again from ZeroezI only use Zeroez.

Report a concern   September 12, 2026 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Your employee was prompt, friendly, efficient. The carpets look great.

Report a concern   September 12, 2026 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule
Pricing is fair
Carpet cleaner was on time and did a great job

Report a concern   September 12, 2026 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Very professional informed and accommodating staff members. Love you guys.

Also some pricing feedback, as a loyal customer, I think you should reconsider your area rug pricing. I watched the process and it doesn’t appear to be as in depth as actual rugs. I got three full rooms; it was the same cost for three smaller area rugs, which probably didn’t even equal half of one room. I would reconsider that.

Report a concern   September 11, 2026 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

We had carpets in 3 bedrooms cleaned. The techs were fast and did a reallly good job. I thought a few spots were more wet than others but they dried quickly. Our carpets look nice.

Report a concern   September 11, 2026 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

This was a good experience. The young man was courteous, professional, and thorough. My twenty plus year grout looks just like the new. Also the price was reasonable

Report a concern   September 11, 2026 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Very impressed with the technician. He removed pet smells and made the carpet look brand new.

Report a concern   September 11, 2026 — Rated 10 out of 10 by Susan Amezquita Zerorez Phoenix
What do you like about our products and services?

I like that the products are safe for pets.
Mitchell was really great too! He was thorough and was really nice!

Report a concern   September 10, 2026 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

The products and equipment do a good job of cleaning.


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