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based on 86553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech should work a little harder on trouble areas.
The tech was good- younger dude, super nice and respectful- so that's all good. The carpets feel a little crispy, but I'm sure that will go away after a vacuum session. Only concerns were wall damage (paint-which the tech took money off my bill for) and the large oil spots that the Zerorez van left...that van needs to be taken off the road, it sounds awful and clearly needs work if it's leaving large oil patches on the ground; there were no oil spots before, none of our vehicles leak. I will now have to order some type of oil treatment product and scrub it in hopes to clean up after your company van. To recap: the actual carpet cleaning is good, the tech was nice, but the van left me a project that will take a Saturday from me- I hope it comes up as I am trying to sell my house and I don't want that to be a negative indicator (the first thing they see) to prospective buyers.
We very much appreciated that you were able to remove a bad spill in our living room. You had to come twice, but the stain is gone. In general, we like the way in which you clean our carpets and plan to stay with your company.
Always courteous service that I can schedule for exactly when I need it.
Jacob was very nice and polite. He worked hard and did a beautiful job on my carpets
The professionalism and response time.
Technician was very friendly. Jacob communicated with what he was going to do, advised me of additional products and services.
I am a repeat customer with Zerorez and have always been pleased with the service. However, this time the technician was terrific. He was on time (actually early), professional and efficient.
Jordan did a great job and was very professional and friendly
David was very thorough and professional. Zerorez should be extremely proud to have him represent their business.
Your staff member was very professional. He answered all my questions - using your service for the first time. I would definitely recommend your company to my family and friends.
On time. Thorough discussion on needs and expectations beforehand. Friendly technician. Nice job.
It really cleans dirty carpets! We wouldn’t hire any other company to clean our carpets! They do a great job in half the time! We are very happy!
Products are non chemical based and cleans well. The agent was professional and did a fine job.
Very quick and easy! Quick dry times, nice!
Great job!
Everything was super easy from booking to payment. The young man arrived promptly and was very polite. He explained everything before he started and answered questions. He was efficient and professional and the result was fantastic. He took pride in his work. I will definitely continue to use Zerorez and recommend to my friends.
Arrived on time, technicians were pleasant and got the job done very quickly and cleaned up everything.
Zero Rez is a pleasure to work with. From the office staff, ease of scheduling, and excellent communication. There are no surprises. We have used them several times. Each time the technician was excellent — on time, professional, friendly and did an excellent carpet cleaning job. I highly recommend them. You won’t be sorry.
They did an amazing job on my area rug.
The best employees, and the best results.
Your guy did a great job! Will definitely use your services again!
Agent was pleasant and very helpful. Stone floors and grout look amazing. They have never looked this good. Should have asked if there was some technique for getting area rugs to dry flat. Chair came out looking much better. Will definitely use services again.
The text communications were good in setting up the service. The person doing the work informed us on arrival time, was very courteous and polite. The cleaned rug and stairs look great! Thanks you!
Pricing was over double after arrival, and the quality of work was not worth the price.
I liked how our carpet came out clean and new looking, that the product that took the urine spot and smell away was great.
The service is always great. The carpet looks amazing. Very reasonably priced
Prompt, professional and excellent results!
The cleaning was very good and the tech was informative and professional. Good experience!
Every six months I have my carpets cleaned by zero Rez, and each time the tech is an amazing job. Very pleased with the tech we had recently-he was very knowledgeable, very professional, and did a great job. Very pleased with our carpet cleaning.