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based on 86553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You gave me an estimate of $99, then came back at me with an invoice charging an additional 50% over the estimate. That is NOT OKAY.
Our tech Rob was very professional and did a great job on my upholstery. My couch is older and I can’t expect too much- but he took his time and really made a difference! I always have a good experience with Zerorez but Rob’s service was over the top!
Technician was on her A-game. Very knowledgeable and wanted to do the best job possible. She was also training at the same time and couldn't help but notice her leadership qualities. I've always said it's not the company, it's the person in front of you.!
Technician & service were efficient. Tech was friendly, knowledgeable & confident which gave me a great sense of confidence that Zerorez is a good choice for carpet and tlle/grout cleaning.
I received exceptional service from Jake....Zero, wasted moments despite the challenge of bringing his service equipment *upstairs....He was energetic, operated his machinery effectively & completed my request effectively...the outcome exceeded my expectations...over-all rating for this effort 5+ I will recommend this company to my friends!
Quick efficient and professional
Wonderful techs that do a very good job. Anthony was amazing.
Very professional worker, did an awesome job. Love that there's no chemical smell either.
The rugs always look brand new.
Efficient way to keep carpets clean. Great courteous service good prices
always professional
It was easy to schedule an appointment online and get a confirmation quickly.
We were notified when they were arriving and they were very prompt.
Very pleased with the service , would have them back for any future services we require.
I would highly recommend Zerorez. No chemical, smell or residue.
Our technician, Ryan Benrubi, was wonderful to work with. He was on time, polite, helpful, and professional. He did a great job on our carpets. The carpets look great.
Customer service was outstanding
My rugs are still dirty
on time -price reasonable-great service staff
Mario was great! He was on time, friendly, professional and our floors, rug, and upholstered bed look brand new. So grateful for his time!
I am very happy with your products and service. Rob did an excellent job and it was great to have as our technician!
My technician, Creed, was very thorough. He called to give me ETA and did a very nice job. He was very respectful of my home by wearing shoe covers and being careful not to damage walls.
The service was amazing. The carpets looked amazing. Overall it was a seamless experience.
The carpet looked do good and dries quickly. I will definitely use zerorez agsin
Professional On time Great job
My tech was amazing! Very customer service friendly! Knowledgeable! Did a fantastic job on my carpets!!
Excellent service the carpets look amazing
Our technician, Rob, was excellent. He was extremely courteous, friendly & knowledgeable. We would give him a 20 out of 10 rating!! Rob was extremely careful of baseboards & large furniture that we were unable to move. We certainly hope ZeroRez appreciates such an excellent technician. He actually "saved" Our opinion of the company. When I had used the "texting" option to try & schedule with "Sami", it was very frustrating. I was told there wasn't an active ValPac promo available & the ladt one ended in March. I had to prove it by sending a screenshot. I I could brig it up, why couldn't Sami? Then, we thought we were setting up for a 4/25/26 2-5p time slot & she stopped "communicating" at 2:59p. We didn't receive an enail confirmation, so we were at a lose as to we did/didn't have the appointment. Then she picked up the conversation the next day & said she loves at 3p & AI takes over. No warning, no communication. This is not how you build a good customer relationship nor how you run a business. Now, the 4/25/26 wasn't available. Not an acceptable.way to gain a new client! We then scheduled for 4/2726 2-5p. Rob called when he was 40 minutes out; we appreciated the timely call. We 100% recommend Rob as a representative for ZeroRez, however, if Sami conducts business this way, we wonder how many clients she may have lost for the company. I hardly doubt ZeroRez would be extremely upset had she stayed a bit longer to conclude the conversation & the booking rather than stopping her communication at 2:59p because she leaves at 3 - and doesn't inform a client that there would be no further communication that day. Please commend Rob on his excellent work ethics & respectfulness
knowledgeable workmen, clean, efficient, quick drying.
Great customer service and technician, product works well. Price spot on and easy scheduling makes Zerorez the only choice for me when it comes to carpet cleaning service. Thanks Zerorez
Andrew was a.azing, he took his time and did a fantastic job.
My technician was awesome! They called me when they were on their way and they were on time!