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based on 87717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The two gentlemen who cleaned our carpets were first class. They explained what they were going to do and what they couldn't do. Then did it. And the price right.
My natural stone floors look great! Grout was dirty and shine uneven due to years of wear. Team did a great job cleaning, staining, honing and polishing. Staff was friendly and explained everything. True professionals.
Scheduling was very easy and prompt times available. The staff was very considerate and careful with the tile and grout cleaning and with sofa cleaning.
The technician was very kind- however, there were stains, left behind that I did not expect.
The Technician was totally amazing, knowlegable and did a great job.
Your truck left a large oil stain in my driveway. Your technicians came out two times to try to clean it and has barely made any difference in the stain. I called several times after the second cleaning and was told it would be elevated to management for review and basically to stop calling to check on this that someone will get back to me. It has been almost a week and I have not heard back. Does your company track which vehicles they use for? What jobs? Can you go back to the vehicle that was used on the initial cleaning on September 5 run the car and put a pan underneath it to see the oil leak. I’ve also sent pictures of the stain to the number that I was told to send pictures to the initial stain as well as after the two cleaning attempts how you can make it right is to replace the pavers so it looks like it did before the truck created the steam.
There aren’t harsh chemicals. Service was great—Jacob was friendly & explained what he would be doing, told me about how long it would take the furniture to dry— they were just slightly damp. He had me check things before he was ready to leave to see if I was happy with the service. He protected the corners of the walls so the hoses he would pull through wouldn’t rub against the corners. I would recommend your company as well as Jacob. He was very efficient & it didn’t take too long for him to finish.
Ryan was on it! On time did his work.
Prompness/professional/ good cleaning. Offer other treatments to protect furniture or carpet.
My carpets have never been so clean! The technician, Chris, was professional and friendly. He explained the process thoroughly. Great care was taken to protect baseboards and the furniture that could not be moved out of the rooms. My carpet is 20 years old and it looks brand new. I’ve been walking on it for almost 3 days in socks only and the bottom of my socks are perfectly clean! I will use Zerorez only from now on!
Always quick to schedule.
The cost was at least something I could afford
The guys were super good at their job.
Everything was completed in a timely manner.
Would be nice if employees were able to move some furniture items that I couldn't due to my disability but I guess there isn't anything I could do about that.
Otherwise all was a good experience. Plan on using this company once a year since I have pets. As long as I can catch a special deal.
The product that you use on the carpet work very well and the service man were very friendly and knowledgeable.
Zerorez technician was excellent, efficient, and professional! I couldn't have asked for more.
I am a repeat customer, and have always been pleased with the technicians and the results, but this technician was amazing. (He's been with the company for 8 years!)
Here’s the ZeroRes review from earlier:
I was very satisfied with my experience with ZeroRes Carpet Cleaning. What impressed me the most was the excellent customer service provided by the technician who came out and cleaned our carpets. He was professional, friendly, knowledgeable, and did a great job. The carpets came out looking great, but the level of service really made the experience stand out. Thank you for the excellent service! I would definitely recommend ZeroRes.
Attention to detail, knowledgeable representative, did a fantastic job!
This is my first time hiring your company, and I was very pleased with Mario, the serviceman who came out. The communication he provided me when he was on his way, the professionalism while he was here and the quality and exceptional carpet cleaning he did for my four rooms. He was thorough and explained the process and the treatment. All my corners of my baseboards were protected with plastic corner protectors. Very impressed and very happy with the way the carpets look after he was done.
Very thorough and friendly. Hard working young man. Thank you.
Brandon was very knowledgeable and did an excellent job!
Love the fact no chemicals.
The tech who came out was very professional.
Have used your service for 4 years. Always great employees, carpets are always clean. Pricing is very fair for the work done. And the techs always explain what is happening and recommend other work if necessary, without pressure.
Our technician Darren was excellent. He explained exactly what he was doing and why and kept us informed during his entire visit. His knowledge and experience were so appreciated. And, our carpets look great.
Lawrence was very professional and thankfully, wore covers over his shoes; a real PLUS for me.
He cleaned a wool area rug and was very conscience about maybe bleeding, did a test spot and
lowered the water temp and did came out great.
Lawrence even cleaned up my tile floors after the carpets were cleaned. I highly recommend
Zerores and Lawrence!
After serious plumbing issues and repair, Zero Rez came through and did a spotless cleaning of my tile and laminate and flooring. The price was right, the technician was extremely knowledgeable and forthcoming with information about the process. I will most definitely call them again.
Excellent service technician
Excellent service. Great customer service
Products were safe around pets and children. Services have a variety of options with thorough explanations for each item. Timeframe given for treatments were communicated well and within a reasonable timeline.
Got an appt right away. Prompt service. Super nice/friendly cleaners. Got a call to let me know he was on the way.
Great job, efficient, systematic approach working through the rooms, careful with furniture and wall corners, pleasant and felt safe having him in my home.