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based on 86552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used Zerorez for many years now and have never been disappointed! They are prepared, know what they are doing and know how to handle whatever problem may come up. They take customer satisfaction seriously!
The service man who arrived failed to put corner guards where needed for the hoses. I had to ask him to put them in place after I realized the hoses were rubbing up against the corners of the wall. Also the rugs did not appear to be cleaned as well as previous visits. The upper rug still had visible stains.
Also, even though he put booties over his shoes, there were visible shoe marks on the stairs on upper LPV flooring. I believe this was caused by water seeping into the booties and then him walking all over. I actually had to mop up after his visit.
While the gentlemen was cordial and friendly, the level of service and clean fell short this visit. I have used you several times over the past few years and have always been extremely satisfied. This visit left me feeling "ehh". Not a horrible job but not the best.
The staff was professional and honest. They did a phenomenal job
Great result! Employee cared about what he was doing. Will use again.
Excellent job and customer service
Excellent
No chemicals are used in the carpet cleaning.
Very professional staff. Cleaned beautifully. Will always use them.
Excellent customer service, technician was prompt and very careful with property. And my carpets look wonderful.
You run a great service.
However, you need to be more clear about your pricing. I think it’s very difficult to guess what one will be paying before the serviceman shows up, especially on a bathroom that is very small, or a bedroom that has no more than a small strip to clean on carpet.
I think you should be a little more fair with your pricing if you want regular service returned.
Everything about your company is fantastic
Ontime, thorough cleaning...always professional and super happy with my results.
I sent my rugs out and have not had them returned yet.
Good customer service and the carpets look great, also easy to book online.
Nico was honest and very professional.
Great communication, friendly technicians who do a great job. My area rugs and sofa are always sparkling clean afterward.
Rob was efficient and hard-working ! Did a great job.
They were thorough and professional
Mario was great!!!
John and his trainee were here early and got my house done in 1 hour, this is the best company. They tell you everything you need to know and make the journey awesome, thank you so much. 🥰
Professional service, cleanliness and finished product
Not just Environmentally considerate, but so was our Cleaner "Rob", so considerate....add the great cleaning job....all GREAT!!
The carpet was not soaked and dried fast!!
Personnel were respectful. And dif sn excellent job. I have used your company for years.
The products and services are great, but really it’s your people that are fantastic. We had Cody this time, and not only was he super personable and professional, he was fast. Knocked out all of it in under an hour. Speed plus quality? That’s why we keep booking Zerorez.
Great service. My tile floors look awesome. Joshua was friendly and professional. Will use Zero Rez again.
I have used Zerorez numerous times and have always been happy. I really like their employees who come out and are so NICE!
The pricing was fair and the carpets look great
Cleaning the carpet to sell the house. Walk paths in all 3 rooms very visible once dried. Follow up blamed painter for making them.
Clean carpets….punctuality….polite techs….