Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87717 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2026 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job cleaning the carpets.

Report a concern   September 27, 2026 — Rated 9 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Good result. Fairly good value pricing

Report a concern   September 27, 2026 — Rated 10 out of 10 by Kristin Fraser Zerorez Phoenix
What do you like about our products and services?

Always great results. The tech you had come out was absolutely fantastic. The best yet! Thank you!

Report a concern   September 27, 2026 — Rated 5 out of 10 by K.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The experience was not what it was the first time. I felt nickeled and dimed. I was told my master closet wasn't included with the master bedroom, and that I had to pay more for one of my rooms if I wanted the stains removed because they didn't come up with the general cleaning. Just an overall bummer. Constant upselling to get clean carpets for 3 bedrooms and my stairs. :(

Report a concern   September 27, 2026 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Great Technician- Sergio was great! Ery thorough and the house looks great! Thank you!

Report a concern   September 27, 2026 — Rated 7 out of 10 by S.R. Zerorez Phoenix
What could we do to improve?

Making sure the stains from the carpets were removed. The master room still has two stains and the den has the traffic area stained still after the cleaning.
The house is being sold. 😢

Report a concern   September 27, 2026 — Rated 10 out of 10 by Joyce LeClair Zerorez Phoenix
What do you like about our products and services?

He was very professional. Did an excellent job and told me what he was doing all the time during the process.

Report a concern   September 27, 2026 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

It's so gratifying to know that the professional and competent levels of this company always come through. I have used them for years and have been completely satisfied on every level. I would highly recommend them to anyone. I thank them for being there for me.

Report a concern   September 27, 2026 — Rated 0 out of 10 by M.A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Initially it seemed like my carpet and chair were clean. In fact I left a positive review right after I received the cleaning. But when the carpet dried, the stains were still there. My carpet tech was great. He was helpful and super nice. I don't have any problem with the employee that helped me. He offered to use a cleaning product but I found that to be strange since the service advertises that no chemical is needed to clean the carpet. That was the reason I wanted to try the service. So it seams that in order to get the carpets and chair clean and lift stains, some kind of soap/chemical is needed because my stains were not lifted. I could have gone with a cheaper company that used cleaner and had the stains lifted and left the carpet cleaner. So although my tech was a super nice guy, I just don't think the service was worth the $160 plus tip. I will probably have to call a different company and pay again to have them cleaned properly.

Report a concern   September 27, 2026 — Rated 10 out of 10 by Laurie Austin Zerorez Phoenix
What do you like about our products and services?

The young man did a great job and was very friendly and considerate of our home.

Report a concern   September 26, 2026 — Rated 10 out of 10 by Kristyn Hahn Zerorez Phoenix
What do you like about our products and services?

My technician (Tommy) was awesome! Very upfront about the concerns with the carpet and what needed to be done to address it, and gave me options as well as the pricing before starting, which I appreciated. He was fast, efficient, and meticulous. I highly recommend both he and Zerorez!

Report a concern   September 26, 2026 — Rated 10 out of 10 by Marjorie Wietzema Zerorez Phoenix
What do you like about our products and services?

I went with another carpet company at the recommendation of a friend. It was a huge mistake. I will spare you all the details. I will never use any other company besides yours considering the fact I have an ongoing pet issue. Also, if there has been an issue after zero rez has been here which was only once, someone was sent out the next day to make it right. Thank you. I never received and acknowledgment to my request to have them come back out the simply do a re-clean to get the wet up. It was wet for 5 days. Then it started to smell. Thanks for all you do, and did to make a bad carpet cleaning right.

Report a concern   September 26, 2026 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

I have already referred you to one of
My friends.

Report a concern   September 26, 2026 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Very affordable & high quality work was done at my house. Carpet & tile.

Report a concern   September 26, 2026 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Technician was helpful and fully explained the options. He did his best to keep the cost down and left an amazing result.

Report a concern   September 26, 2026 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

reliable and good quality work

Report a concern   September 26, 2026 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

The techs are very conscientious and do a thorough job. They make sure you are satisfied with their service.

Report a concern   September 26, 2026 — Rated 10 out of 10 by Ranaa Wiggins Zerorez Phoenix
What do you like about our products and services?

David did an incredible job restoring our rugs, and we honestly couldn’t believe the difference! We had stains and visible wear along the outer edges of our rugs from where we walk to access our dining room table, and afterward they were bright, clean, and looked brand new.

One of our rugs had been discontinued, so I had actually been considering replacing it after learning I wouldn’t be able to purchase another one. I’m so glad we decided to have it professionally cleaned instead!

What really stood out to us was how thorough and attentive David was throughout the entire process. He walked us through each step and paid close attention to the different materials and surfaces so he could determine the best approach for each item. He was patient with all of my questions and even reached out to the company when I had a question about a promotion and other services I am considering in the near future so he could get me an accurate answer.

He was also incredibly patient with my son, who was fascinated by the entire cleaning process. David took the time to explain what he was doing at each step and answer all of his questions. My son was so amazed by everything he saw that he has been telling everyone he encounters about the rug cleaning ever since! 😂

David also took the time to explain what we were seeing during the cleaning and what to look out for in the future to help maintain the life of our rugs and upholstery. That level of care and customer service really stood out.

We were extremely happy with the results and honestly wish we had done this sooner. If you’re contemplating having your rugs or upholstery cleaned, don’t wait any longer, call Zerorez! And if you’re lucky enough to have David come out, you’re in great hands.

Report a concern   September 25, 2026 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Anthony was great! We have used Zerorez for our carpets for many years. We have always been pleased with their service, and this latest appointment was no exception. Anthony was polite, prompt, and efficient. He called to give me a heads up that he was on his way which is always appreciated. Our rug is still the original from when we moved in and definitely has obvious wear patterns all over the place, but Anthony did a fantastic job lightening those stains. Great job as always!

Report a concern   September 25, 2026 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Personable staff, prompt arrival, fair price, through clean up!

Report a concern   September 25, 2026 — Rated 9 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

use organic materials.

Report a concern   September 25, 2026 — Rated 6 out of 10 by G.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I like your service and your agent, but the traffic pattern is still there.

Report a concern   September 25, 2026 — Rated 10 out of 10 by Christine Phernetton Zerorez Phoenix
What do you like about our products and services?

We always get a person who is very polite and knowledgeable.

Report a concern   September 25, 2026 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Jaylen had excellent customer service. He was able to answer all my questions and explained each thing he was doing. He took his time, made sure I was happy with the results, and cleaned up whatever mess he thought he created. I appreciate him and his professionalism.

Report a concern   September 25, 2026 — Rated 9 out of 10 by linda Lundstrom Zerorez Phoenix
What do you like about our products and services?

carpets turned out nice! Good employee, good job

Report a concern   September 25, 2026 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Carpet is always soft cleaning, and smells good too!

Report a concern   September 25, 2026 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Service was great, but your truck left a huge oil spot in front of my drive way.

Report a concern   September 24, 2026 — Rated 10 out of 10 by Connie Sala Zerorez Phoenix
What do you like about our products and services?

Loved the technician.

Report a concern   September 24, 2026 — Rated 10 out of 10 by Michael Arnold Zerorez Phoenix
What do you like about our products and services?

Ryan S did a great job!

Report a concern   September 24, 2026 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Amazing service! Technician was on time, friendly, great with pets, and overall great experience!


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