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based on 85995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Explained the process and worked quickly.
Love how our carpet looks and feels after a cleaning
Good service and respectful tech.
The service man was very careful snd he did a great job.
Pay more attention to detail. Also when training somebody new dont alloe for them to do all the cleanning while they are just trainees...they do not know all the details
We have ALWAYS have wonderful service with Zerorez!
I was satisfied. An additional incentive for a new client would be an improvement.
Matt our technician was amazing! He communicated well and was very efficient. Our dirty floors are so clean now that it’s hard to believe what they looked like before. Good pricing and responsive to special requests such asking for Matt again.
The gentleman who came to clean my rugs was very professional and did a fabulous job. Will use again.
Always consistant and very dependable
The whole process from start to finish was great! The scheduling was easy. Josh let me know when he was on his way. He was informative and very knowledgeable. 10 out of 10!
Friendly competent people. Good workmanship.
Pay a bit more attention to the edges of the carpet you are cleaning. Thanks. Otherwise god job.
Scheduling was easy.
Communication was timely.
Mike did a great job from beginning to end.
They do a very good job & don't leave the carped soaked.
Professional. Excellent service
The service provider was wonderful, but it’s only been one week and all of the stains have come back. I don’t think this product does a very good job actually cleaning anything. I felt the same way after last years cleaning but decided to give it one more chance due to recommendations, but I’ll never use this service for my carpets again.
Very good service, Mike explained the complete process thoroughly, it was my third experience with Zerorez and I will continue to use their service - excellent.
I was quoted a price based on my explanation of what I wanted cleaned. Although I didn't add any rooms, the actual price was considerably higher. A more realistic estimate would be allow you to budget and plan better.
Tech arrived on time. Was friendly and professional. I'm happy with the results.
You were punctual and did a good job
Good cleaning service
My floors look great! I am especially pleased with the tile floor in the bathroom. It was so dirty, it seemed impossible to get clean. But they did! It looks like brand new tile
Thanks so much!
I like that no chemicals are used!
The only complaint I had was that the techs don’t wear booties over their shoes while walking on carpet . They also don’t lay down plastic over certain areas. I had a vent close to a bed and no where to really move it cause it was a smaller room and I had to remove bedding to wash because debris had fallen on it . Plastic would have been a really nice thing for them to have on hand for situations like that
I had a great experience with Rafael and he did a thorough job and was very professiona
The service was positive, the technician was very professional and inspired confidence and trust.
Your price was high, VERY high when pet treatment was added. And there were no multi-room package discounts offered.
They cleaned our tile floors. The floors look new, especially the grout which they stained and sealed.
I wasn’t aware that you charged extra to do the master bedroom closet. A heads up on that would have been nice as we wouldn’t have done it!
mario was amazing. very knowledgeable. didn’t upsell