Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32812 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 18, 2013 — Rated 10 out of 10 by P.H. Zerorez Los Angeles
What do you like about our products and services?

I really appreciate your attention to detail and willingness to ensure customer satisfaction. Thank you.

Report a concern   April 17, 2013 — Rated 9 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

The service was excellent, and the carpet looks very nice..Our service person
was very personable, and we would even request him again. Thank you for you
very professional service..

Report a concern   April 17, 2013 — Rated 10 out of 10 by M.E. Zerorez Los Angeles
What do you like about our products and services?

Do believe the process is very efficient at removing carpet soil without detergent residue. If your service was more competitive, I would use it more often. Your tech, Dennis, was very personable and congenial and took great care to do a great job.

Report a concern   April 17, 2013 — Rated 10 out of 10 by P.B.H. Zerorez Los Angeles
What do you like about our products and services?

Everything!!

Report a concern   April 17, 2013 — Rated 10 out of 10 by A.D. Zerorez Los Angeles
What do you like about our products and services?

Ease, nontoxic,friendly serviceman.

Report a concern   April 17, 2013 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

You employ an environmentally friendly solution and have great technicians who provide top-notch service.

Report a concern   April 17, 2013 — Rated 8 out of 10 by P.S. Zerorez Los Angeles
What could we do to improve?

I thought your servicemen were great! They even did a portion of my stone floor to show me what it would look like, which I am definitely going to have my stone floors done. As far as the carpet, the next day I felt like some of the more traveled-on areas almost looked worse, as if the dirt had come to the surface and stayed there. I have used a bit of the spray solution that was left and it helped but was a little surprised to have to do that. Like I said, I was very impressed by the front area of travertine they did. So I guess I would very likely recommend for stone and I haven't even had the entire floor done yet and I'd just explain about the carpet result.

Report a concern   April 17, 2013 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

I love their tech Marcell. He always does a through job. Carpets and or couches come out really nice!

Report a concern   April 17, 2013 — Rated 10 out of 10 by Carol Hunt Zerorez Los Angeles
What do you like about our products and services?

No chemicals and the stains came out great. Friendly technician and very helpful

Report a concern   April 17, 2013 — Rated 10 out of 10 by L.B. Zerorez Los Angeles
What do you like about our products and services?

Prompt! Jose was very pleasant and did a great job

Report a concern   April 17, 2013 — Rated 10 out of 10 by S.C. Zerorez Los Angeles
What do you like about our products and services?

My experience with Zerorez is excellent! Robert is the technician I request...he is always dependable, and represents your company
with such integrity.

Report a concern   April 17, 2013 — Rated 10 out of 10 by Denise Arendts Zerorez Los Angeles
What do you like about our products and services?

I have used Zerorez now for about the last three to four years. It is the only one I will use. Dave, the young man who came this time was great! He came clean and neat. He was very nice and answered all my questions. I will ask for him from now on. Let's not forget to mention he did a great Job too!I should mention I listen to Bill Handle every morning and called Zerorez because of him from the very beginning of my association with Zerorez. By the way hang on to Dave. He is a wonderful representative for Zerorez. Sincerely, Denise Arendts Irvine,Ca.

Report a concern   April 17, 2013 — Rated 10 out of 10 by T.G. Zerorez Los Angeles
What do you like about our products and services?

Dennis called before arriving, came in explained what Zerorez was and did the work well and I would use him againg. The process appears to be really good.

Report a concern   April 17, 2013 — Rated 10 out of 10 by A.R. Zerorez Los Angeles
What do you like about our products and services?

Excellent job cleaning the carpet, left it like new!

Report a concern   April 17, 2013 — Rated 10 out of 10 by Iris Howard Zerorez Los Angeles
What do you like about our products and services?

Livingston was professional, clean, and friendly. He did a great job getting the stains out of my carpets. I'm very happy with the results!

Report a concern   April 17, 2013 — Rated 10 out of 10 by Pam Crecelius Zerorez Los Angeles
What do you like about our products and services?

On time and very friendly and informative. Great results!

Report a concern   April 17, 2013 — Rated 1 out of 10 by D.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have not been contacted regarding spots coming back within a week. I left a message on Saturday morning ang no response

Response from Zerorez Los Angeles:

Contacted client to offer resolution

Report a concern   April 16, 2013 — Rated 10 out of 10 by G.L. Zerorez Los Angeles
What do you like about our products and services?

Professional, stayed in touch about arrival time, and the carpets look great! I will definitely use you again.

Report a concern   April 16, 2013 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

Super friendly & efficient

Report a concern   April 16, 2013 — Rated 6 out of 10 by E.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The pet smells are still present

Response from Zerorez Los Angeles:

Reached out to client to offer resolution.

Report a concern   April 16, 2013 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

Our carpets were beautifully cleaned and they dried quickly.

Report a concern   April 16, 2013 — Rated 10 out of 10 by L.M.R. Zerorez Los Angeles
What do you like about our products and services?

They clean

Report a concern   April 16, 2013 — Rated 10 out of 10 by S.D. Zerorez Los Angeles
What do you like about our products and services?

My carpet dried very quickly because it wasn't very wet when the job was done.

Report a concern   April 15, 2013 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

Customer service is superb. My technician was personable, professional, and very knowledgeable. I will ask for Larry again.

Report a concern   April 15, 2013 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Not using soap to clean

Report a concern   April 15, 2013 — Rated 10 out of 10 by J. Zerorez Los Angeles
What do you like about our products and services?

Larry was on time. Everything he did worked out beautifully, including floor and counter top tiles. We have been able to salvage all of the carpeting.

Report a concern   April 15, 2013 — Rated 10 out of 10 by Vicki Oldham Zerorez Los Angeles
What do you like about our products and services?

The best carpet cleaning we have ever had. We have a alot of traffic in our reception area and after Zerorez comes the carpet almost looks new again.

Report a concern   April 15, 2013 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

I LIKED THE SERVICE TECH..HE DID A GREAT JOB VERY PROFESSIOAL

Report a concern   April 15, 2013 — Rated 10 out of 10 by J.D. Zerorez Los Angeles
What do you like about our products and services?

very friendly. The carpet came out very nice and cleaned.

Report a concern   April 15, 2013 — Rated 10 out of 10 by T.N. Zerorez Los Angeles
What do you like about our products and services?

Carpet looks great after the cleaning.


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