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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lower your prices.
We were pleased with your service overall. We were a little disappointed however that two pet urine stains we were hoping would come out didn't. But we knew there was a chance of that. Mostly though I was sad to find that the two tapestry hallway runners your tech cleaned got ruined. They are permanently discolored and in some areas, severely shagged. I wish the tech would of told us there was a chance that would happen so we could have avoided doing them. Unfortunately they will have to be replaced now. :(
on time, professional, efficient
It was fast and clean. Love the way my family room tile cleaned up.
My carpet is REALLY clean!
How quickly the carpet dried. How clean the sofa, chairs and carpet came out. How professional the technician was.
I was really happy because no harsh cemicals were used and there was not a mess or bad smell during or after the visit
No soap leaves carpet clean. Employees are very helpful, friendly, polite. Excellent product and service.
After my floors had dried, a cloudy film was on my tiles. I got it all up with a dry cloth. I have glossy tile. Since then, everytime I clean my floors, and it dries, it leaves the cloudy film. Now, I have to do an extra step to get the cloudy film up (this is a very very large area). I will recommend friends and family for carpet cleaning but will make them aware of what COULD happen with tile cleaning. Please do not call my house because my husband (Name removed) would not be very happy knowing I paid $469 and is now having this problem. Thank you.
I like the new prices. I like the quality of the cleaning. The technician was very professional and courteous. He was very good at customer service. I will use Zerorez again in the future.
They did a wonderful job as usual, very courteous and very thorough. We will use them again in the future. Great Job!!
Professional field staff, timely and provide good service.
Office staff also great to work with.
prompt and efficient
Hello,
I can't remember our technician's name, but it was for First name removed Ingredients, Inc. in San Clemente, CA. He was very professional and so accommodating. We will definitely use you again. The floor looks amazing and we are very happy. I believe someone else at the company sent in a rating this morning, but she was not here for the cleaning and was not able to see what an awesome job he did. I just wanted to let you know how happy we are.
Kendall Mauvezin
George did a good job, my carpets smell and looks great.
The product with no soap is the only way to clean carpeting. Love it. And the service is wide range.
The service was very professional and great care was taken to minimize the chance of damage to the walls and furniture in the house. All in all I think Zerorez has a good operation going for them both environmentally and professionally. I will be calling in the next 9 - 12 months for a re-clean...
Excellent service and results!
Service rep arrived promptly or early and called first. He was veryvery professional and courteous.
The carpets look great and the product dries quickly. Prices are reasonable.
Your representative was on time, polite, neat, clean, and worked the same. Our carpet in 2 of the bedrooms is OLD but looked so much better when he finished.
Jorge was really great and a pleasure to deal with! Only thing I would have like is for the carpets to be less wet. Took the better part of two days to dry. Otherwise, great.
The salesman was not as friendly or helpful in raising some of the furniture as last time.
Reached out to client to help with issue.
The technician was very accommodating, knowledgeable and thorough. The carpet is "spotless"... at least for awhile! We are always impressed with the Zerorez process.
The carpets and stains were very clean when they finished
and the promise of no return stains was wonderful:
The technicians are always very punctual and courteous . The process is fast and dries quickly. The carpets looks brand new every time and spots do not come back. I have used zerorez for about 4/5 years. I wouldn't think of using anyone else. I recommend to all my friends.
Great job, great service, I feel confident that there are no chemicals which is important to me. I will use your services again
Great service went above and beyond my expectations!!!
You are extremely reliable and do a great job!! Brett was great!
I don't feel that a specific area looked as clean as it normally does after zerorez came out before.
Reached out to client to resolve any issues.
I have three small children and love that there are no chemicals that can harm them.