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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean smelling solution, courteous professional staff
Carpets cleaned without harsh chemicals, friendly and professional service from Brian, our technician. Array of services offered.
They work!
I am disappointed, again, with the results. While there is some improvement with the small chair and a bit with the other chair, overall they are not clean. These are not old pieces (three to six years), located in a dark part of the house, with only a single person use. It is just not acceptable. I would like a refund. I have had very good results with your rug cleaning in the past, just not the furniture.
everything was wonderful. Service was great
efficient - thorough job
on time, friendly, fast, hard working service man~ Bryan The carpet looks great!
No don't share my name. Thank you
Robert was excellent!
Rugs get really clean! I also use your services at my home. It is easy for me to drop off rugs at your Irvine location .
The rugs came out vey clean & we thought Marcel was very professional
I made an appointment on a Thursday for someone to come out. I had an important work meeting come up so I called zero Rez informing the person that I just can't make it and won't be prepared. She said that someone can move the furniture if I left the door open. I said ok to that originally then after feeling uncomfortable about it I call back a few moments later to cancel that appointment and just reschedule it for another day. I rescheduled it for Monday between the hours of 3-6. I picked my son up from school at 2:05 and arrived home at approximately 2:15 walked in to my home to see things disheveled and moved around. I said "hello" and a zero Rez person came downstairs. He was not authorized to come into my house for the Monday appointment and was an hour early! My house was a disaster and the poor guy was picking up Legos! No one had spoken to me on Monday and furthe NO ONE has verified with me or told me that the note to go in my house was also moved to the Monday appointment. It's a simple thing someone could have said "is it still ok if someone comes into your house on Monday to which I would have said no. I was so extremely dissatisfied. I had him leave and spoke to someone in the office who gave me a 50$ credit and a 20$ credit on a future appointment which was nice but wasn't my intent. It was completely and 100% wrong that this whole thing took place and I am still very upset about it. The gentlemen who cleaned the carpets did a great job (as usual) and I feel extremely bad for him that I went off on him after seeing him in my house because this is clearly an office issue NOT an issue with the cleaners. My house was not prepared to be entered none the less carpets prepared to be clean. With that said....i love the way my carpets look after zero Rez but I will certainly tell the people who use you what happened and to be extra cautious with notes on their accounts.
WOW! I am fixing this so it never happens again!
Chemical free with great results
I like that they are environmentally safe. I feel comfortable that my dog is safe lying on the floor after the cleaning service, and the carpets clean up very well with your products.
Robert Keith did an excellent job with my carpet. I thought I would have to replace my 12 year old carpet, but it looks great now. Thank you.
Very clean and fluffy carpets. And they are 20 yrs I'll
Old. 2nd time ive used zeroz. Wont use anyone elsd
Your follow up and warranty should stains return. Bryan our tech did a great job! Extremely likely to use again and recommend.
The serviceman was friendly and informative. The job was done quickly. My realtor wanted to know who I used.
He did a great job.
Does the job. Both times tech was very nice and did a good job.
to clean with soap.
The guys were personable, clean, neat, respectful of our home, on time and did a great job.
On time, consistent, friendly, and effective.
quality
zero residue, carpet dry in a few hours not days. Carpet feels clen.
The technician was wonderful with all processes - however my carpet was still very wet the next day. I was told 6 hours to dry. The carpet was cleaned on Saturday afternoon-Sunday morning I got up and opened the windows downstairs and sliding glass doors upstairs and turned on the ceiling fan and after 5 hours it was still wet-I feel that a better extraction process would be very beneficial.
Makes our carpets look brand new again! Best they have ever looked after a cleaning!
Robert was both knowledgeable and friendly. Plus he did an excellent job! The carpets look and smell great.
The cleaning is superior to soap cleaning and the people who provide the service are always well trained and very professional.
Technicians were very nice and did a nice job.
The technicians are always professional and personable. I like that they introduce themselves as soon as they arrive and they call when they are about 10-15 minutes away.
And best of all, my carpets look fantastic after Zerorez had cleaned them. Best carpet cleaning company I've ever used! Keep up the good work.