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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dennis was great as always.
I like that the carpet got clean.
No chemical smell. Very organized from the phone calls and e-mails confirming the scheduled service day and time. Great technicians. Quick and thorough.
The technician did a great job and did it in a timely manner.
When I was unhappy with the results it was not a issue to send someone back out to make it right. Thank You.
cleans well, does not get dirty quickly, so cleanings go longer.Like the touch up kit! I sent in a $25 referral card to you and it was returned today stamped business reply permit cancelled. I did this last time my carpet was cleaned for 3 of my friends and never got any credits.
Friend#1- Shiela Teitelbaum, Rancho Palos Verdes CA 90275 Phone isPhone number removed483
Friend#2- Diane Shneer ,Palos Verdes Estates PhonePhone number removed338
Service was great. There was constant contact from the time we had made the appointment up until when the job was finished. The gentleman who came to do the cleaning was very professional, friendly, quick, and accommodating. Carpets were dry sooner than expected and looked great.
After remodeling our home we only have wall to wall carpeting in a very small area, but we have area rugs in several rooms. I just think 139.00 to do an area rug that takes very little time to do is too expensive. I will need to look for other options next time I have my carpets cleaned. We did not finish the job this visit as I was not preparted to pay almost 500.00 to have 1 living room, master bedroom, stairs and 3 area rugs done. NIce job but just too expensive.
none of the residue that traditional carpet cleaners leave behind, and the quickness of the technician on cleaning our carpets.
Very nice, I am happy with the service.
great job and clean up associate willing to help
It's hard to say .... my carpets were really really dirty when Zerorez came out to clean. After the carpet dryed, some of the high traffic areas are showing dirt still. It could be because they were so dirty to begin with.
The service may was Great!!!! Professional, well kempt, personable, explained everything he was doing.
There was a small area where he said might smell as it was drying do to pet problem, however there was no odor at all. the carpets were not stiff when dry, & dried quickly
Great smell
The results were excellent, and the technicians were professional but still friendly.
Professional staff and the ability to remove stains.
I was told this was a "chemical free" cleaning but it is not. You use two chemicals in your solution in which I have the MSDS sheets on. They can cause irritation and/or damage to the respiratory system if inhaled, gets in your eyes, etc. I specifically stopped using Stanley Steemer because I was looking for "chemical free" cleaning. I was not only told it was "chemical free" by the scheduler but also by the tech who cleaned my carpets. My past dog used to vomit after every time they cleaned my carpets. I have health issues, allergies, etc. My dog also has allergies. I sent an email to you about this to the admin email address but no response. To the contrary, I do love that there is no residue and the carpets feel soft and clean. I am not sure if I would use your service again or not.....
The carpets smell fresh, look clean and stay that way longer. The service man did his very best to get any marks out of the carpets and he had a pleasant demeanor.
I really liked the cleaning of my ceramic floors in the kitchen. What a difference! :)
Great customer service and great results.
Friendly customer service &the technicians willing to go the extra mile to satisfy the customer.
With zerorez my carpet was cleaned spotlessly and had no residue.
Your process is excellent and your people are skilled at what they do.
the work appears fine ... didn't expect it only taking 50 minutes when the previous team member spent so much more time. seemed more value previously...however this rep could have just worked in a faster manner. No conversation on up sale for tile/grout. Was surprised. Would definitely prefer the first team member I was provided.
We love Robert. He's very professional, and seems to know exactly what he's doing. We have cat corners, and it's wonderful to have someone with experience fixing our problem. Today our carpets look clean and smell fresh. We appreciate his hard work. He said we could ask for him when we have our carpets cleaned (as he isn't "only" a specialist), and we will definitely be doing that! Thank you for sending us such a nice, hard working, knowledgeable person.
I like that no chemicals are used and so far no stains have resurfaced
Call center - the woman who made my reservation was very disorganized and I had to repeat things several times.
Trip charge - sorry but this is a BS charge. The only reason I booked the service was benefit off no residue cleaning due to children but was really annoyed to find out i had to pay extra for the technician to drive. A $140 for something that took the tech less than an hour to do should more than cover your cost.
On time and the cleaning seems to last longer than other cleaning companies
I like that it was quick and easy very friendly services
extraction, no soap