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based on 35025 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaning was excellent and done very professionally.
When something goes wrong you work really hard to make it right.
Very easy to schedule. Very happy with the result and completed in a timely manner.
That you use water only, no soap.
Livingston was very nice, very thorough, but done quickly. We will definitely continue to use ZeroRez for our cleaning services here at Ministry Partners. Thank you.
THE PRODUCT-WATER IS ABOUT AS NATURAL AS IT GETS. IT JUST MAKES SENSE WITHOUT THE ADDITIVES THE CARPET WILL LESS LIKELY TO ATTRACT DIRT. I HOPE THAT WILL BE THE CASE OF ACCIDENTAL SPILLS OR SHOES TRACKING IN THEIR STUFF. I DO MY BEST TO KEEP THE CARPET LOOKING ITS BEST.
This is the second time your service tech Dennis has come to my home. Dennis is friendly and does a excellent job.
First name removed
Service person was on-time, polite and efficient and my carpet looks better than I ever expcected.
They kept us informed when they would be arriving. They were very thorough and quick. I was surprised how quickly they were done and the finish results were amazing.
Our carpets had not been cleaned for 8 year and we had an elderly dog. After zerorez cleaned our carpets they looked like new. Thank you so much - Highly recommend.
The fact that no soap is used.
From making the appointment, the followup reminders, punctuality of the serviceman, politeness, and thorough cleaning, Zerorez did a great job.
On time, knowledgeable, took great care in protecting furnishings. . . . just overall very, very pleased. Have already recommended to my friends!
Great service - it was easy to schedule an appointment, they came promptly, and Dana cleaned my 2 sofa cushions that someone accidentally dropped, then sat on, chocolate-covered blueberries, beautifully! I definitely felt that it was very important to the technician that I be completely satisfied with his work, which I was. And the cushions dried quickly, too and look like new! (My couch is only 6 months old so it was very important to me to restore it to its pre-chocolate-disaster condition - and Zerorez delivered!
your personel and service
I like that the staff is friendly, that they are considerate of my time, that they are a Christian organization -- I like to support Christian organizations -- and I like that they did a fantastic job! I love the warranty and the best part is that they just used water! No residue! No chemicals!
clean and polite and did a good job
It is done quickly and with little disruption. Your field staff is always courteous and on time.
Nothing left in the carpet! You technician was very
The personal touch along with the excellent work.
No chemicals
Upfront pricing; no upsell pressures; and less residual after a cleaning
All stains gone, not hidden costs, quick, on time!
You are quick, thorough, & you don't use soap - just alkaline water
Always a very qualified, nice person - either on the phone or service. Carpet comes cleaner than expected each time.
Technicians, particularly Brian this time, are helpful, efficient and knowledgeable.
Brian knew that getting into my unit was a challenge so he planned ahead with extra hose length, etc.
Your water does the job so well that the spots never come back!
The technician was very helpful and informative.
The service was top notch and the results were fantastic.
The young man who came was on time, personable,hard working and i was pleased with his perfessionalism.
However,
I had used Zerorez several times before and now feel the product has changed. My carpeting looks no better than if I had vacuumed the area. I was disappointed and do not know if I would call zerorez again.
You pay attention to furniture and walls when dragging hoses. The carpets stay clean and spots don't resurface.
NEGATIVE. Your trucks leak Each time we have used your service there has been oily stains on our driveway. Our home sits too far off the street to park there. We like the job you do with the carpets and upholstery enough that we continue to call you in spite of the driveway mess...which you have always returned to clean up.
the service was not the same as last time, but price is the same. i am really not satisfied this time!
No chemicals, nice serviceperson, easy scheduling.