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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Besides the fact the carpet looked brand new when they finished, the Cleaning Crew were friendly and had a professional attitude and appearance. I must say the blue booties are a nice touch, great little extra. And like I said, the carpet is amazing. There were stains that had been there for months and we knew our own steam cleaner wouldn't do the job. I heard Bill Handel On KFI always praising their service and I concurr. Will highly recommend their service to everyone I know. Oh, and the cost was very affordable.
Sam did great and he is so nice!!! Great guy!
Great cleaning job without a chemical-type residue left behind, and no returning stains with continued use.
Zerorez really gets my carpets clean!
The man you sent was fine, but the first time I used Zeroez the man was wonderful. The only way you could tell anything was done,the carpet looked like new. Thia time when the carpet was dry you copuld see the marks of the attacment to the hose on the carpet its self. Hsd to vacume and that made it look better. I am not sure the mans name tha came the first time, you poebably have it in your files, but the next time I will ask for him directly. I will recommend you as your certainly attentive too your customers.
Donald Last name removed
Have talked to client and resolved this issue.
Your Tech, Larry Sanders was very professional, conscientious, and courteous. We're very pleased with the job he did. The one thing that I was a bit displeased about was when I received the receipt, via email, and saw that there was a "Trip Charge" included. I don't believe that was ever mentioned in the estimate, or when he discussed pricing with a neighbor of mine who was at our house while he was working. I would have preferred to receive a receipt upon payment, and without any surprise charges. I's appreciate a call back to discuss. Thanks.
I really love how clean and fresh the carpets are after your services. Jose was wonderfully knowledgeable and very helpful with maintenance and up-keep. He was also very forthcoming and knowledgeable about products to support the treatment and ways to keep stains from damaging the carpets. We had some terribly tough stains and he was thorough and worked quickly and diligently. On one of the very toughest stains (probably cola embedded with months and months of dirt ground-in) he used a product that actually lifts the stain out over a period of 4-5 hrs and it was exactly as he said... GONE. I only wish I had before and after pictures... you may want to suggest that in the future for your employees to keep track of their wonderfully, thorough work. Thank you for the great job and thank you for the reasonable prices that will make it easy to keep on a regular maintenance schedule. WE LOVE YOU ZEROREZ!!!! (And Jose was AWESOME!!!)
Green. Great technicians
On time, professional and knowledgeable. Great job!
Clean well and dries quickly. I am still waiting for my receipt. The fellow said it would be e=mailed.
You pre-vacuum and move light funiture within the room, so the room does not need to be empty.
The Gentlemen that represented your company was pleasant , efficent and though
Arrival on time and a job well done
Your service rep Bret was polite, clean and eager to please. He did a great job!
The service is GREAT we never have a problem.
Because you use no soaps, shampoos or detergents! Brian was so friendly and professional and explained the process very well. Thank you!
Robert did the couch and was very knowlegable and helpful and did not rush even though it was late. Cris did the carpet did a good job and was very informative.
I liked Gil the technician because I felt comfortable having him in my home and he was very honest about what he could do. A very kind and helpful person, you should be happy to have him representing you.
Love how clean and fresh the carpets look/smell, never much water left in the carpets so they dry fast, techs are very conscientious of your furnishings (and baseboards), no residue left behind so they stay clean long after you've left. Love your service!!
there are no harsh chemicals used and all spots are removed. The rugs turn out great and the service is good.
My technician was courteous, informative and complete.
I have loved every technician that has come out.
The office/phone staff could be a bit friendlier
Had to have you out for a touch up. Brian is a great kid.
Prompt and caring. Did the touch up with a smile.
The product was effective; carpets are cleaned and with no after odor. Gil, the Technician was courteous and thorough.
Seem very professional, and equipment and methods were above standard - attendant very accommodating, and understood that my Mother needed consideration, as she is 105! Some of my spots are re-occurring, but he said that was a possibility - but the smell is so much better -
Our carpets look amazing since Livingston cleaned them! Livingston, the technician, was awesome and we will definitely be using Zerorez in the future!
Best process for getting the rugs clean Chris did a great job.
I especially loved Chris! He was informative, made suggestions and did a fabulous job. I have recommended him and Zerorez to my neighbor.
On time, carpets are sooo clean!
Person who came was very infornative. Made sense that 'no soap" was lead toa better clean for a longer time!
Timely, courteous, well-trained