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based on 32813 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product is great, less time that most rug cleaning. Unfortunately, his machine broke down but he did get it up and running again. Service was great,
The quality of the product. The carpets look good for a long time. I have used other companies and the carpets look good only for a short time. The technicians are professional and knowledgeable.
I like the fact that chemicals aren't used and the carpets really clean up so nicely. And the technician that cleaned our rugs, George, was awesome. He answered all my questions, explained clearly how everything works and what our options were and was very personable. Great job!
My Technician was great, David was friendly and did a good job!
My carpet looked brand new afterwards- unlike the other carpet cleaning services I've used!
that there is no residue on the carpet as I have dogs that are allergic.
The service we experienced was very professional.livingston was on time and cleaned our carpets in a timely matter. The results were great. Stains were removed and carpets smelled fresh and clean without strong chemical orders.This is my second time using your company and I will continue to do so.
My carpets look as good as new..they were very soiled and your technician did a wonderful job. He was clean and neat and very professional. I will certainly recommend your company to my friends..
You did a great job on my couch and area rug. The service was excellent!
We were very happy with our touch up service with
Jose. He was prompt, called to let us know when he
was on his way. He was very efficient during the service.
My husband felt Jose did more then he expected .
He also had shoe covers for himself and us for after
the service. He did what we expected from a great
Company like Zero Rez. We look forward to our next cleaning.
N. Fonn
Rugs and Carpet look great. Gil did a very good job and was very pleasant to deal with.
Professional and friendly service.
I like how well the carpets come clean and the service provided. The work was done in a timely manor and the associate was able to answer all my questions.
Easy to use and kid/pet friendly.
Professional staff, great cleaning, reasonable pricing.
On time, great technician
It works! I'm sorry for the late reply. I was waiting fro internet service to my new home.
So, I have forgotten the mane of the young man the cleaned my carpet, but appreciated that he was concerned that one area did not look clean enough. After he was done, he hooked up the equipment again to re-do the area.
I would recommend the service to anyone. I might need you to come back and clean my sofa!
That you came back out and fixed the problem. Looks good now thank you. I would like to also thank Dana for his hard work.
Zerorez was on time and very through with the cleaning, explaining exactly what they would do in cleaning my carpets.
The service was good, nothing to improve.
The cleaning is just so great & tech was terriffic!!!!!!!!!!!!!
Love the idea of nothing left on my carpet.
Great employee. I liked seeing his picture on his van.
Eduardo got right to work. Felt very comfortable.
Livingston was very nice and very accommodating! Did a very good job cleaning our dirty carpet. Great job!
No residue, no harsh chemicals or smell. Just clean carpet.
It works!
everything
came promptly and was very thorough.
The carpets stay cleaner for a longer period of time.
Marcel is an excellent worker and did a great job for me.
I had cleaned my carpets with zerorez several weeks ago. Last weekend my dog urinated on living room carpet. I cleaned the spots but could not get rid of odor so called. I was clear with phone person that I needed to get rid of odor. Appt was made for a couple of days later. I had to leave work 3 hours early for appt. phone person also told me since I was just cleaning that 1 area and since they have to charge minimum service rate the pet treatment would be included. When technician arrived he did not know about the pricing I was told but said he would honor it. I had to show him area spots were not visible. I repeatedly stated my concern was the odor as I did not want my dog the repeat the behavior. He stated he understood and proceeded to apply the treatment. Next day the odor was still there. I called and phone person stated that there are 3 different pet treatments and I should have asked for the odor one which costs more. I said I stated what I wanted done and how was I supposed to know about the different treatments. She stated the technician should have told me which he didn't. I am out 154.00 still have to have carpet cleaned again have to leave work early again and I have to keep my dog gated so she will not repeat behavior. I believe Livingston is the only person to deal with since no one else pays attention to what customer says. UGH!!!!!!
We will be back out to correct the issue.
I have used Zerorez many times and been very happy with the results. I've recommended it to family and friends. However, this time, many of the "spots" were not removed and area rugs were badly cleaned. I would appreciate someone coming back to redo some of the work.
Name removed