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32814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians are prompt, courteous, clean, and do a great job! Great product and service.
Easy to schedule service and get estimate up front. A bit pricier than most but product seems to be better than others. I especially liked my last service in Newport on Friday. Robert was great. He was courteous, professional, very thorough.
Friendly and knowledgeable representative and excellent service!
The chair that was cleaned still smells and the main reason why I had it cleaned was because of the sweat smell.
Great results - very professional - very reasonably priced.
Clean, effective and timely.
I was quoted on price and charged an additional $40 for a different "special".
EXCELLENT
The natural cleaning agents and a great job, clean carpets
Don't know if you need to. I'm just waiting to if some old carpet stains return after a short time.
Robert did a great job
Very thorough service man was punctual.
If I was given the choice of adding a treatment to eliminate the troubled animal spots I would have. When the technician was finished, I glanced over it and it certainly looked clean. Cleaner than in a long time. Unfortunately, as he was loading the truck, I ventured into the area of my biggest concern and it smelled of animal. It was one of the main reasons I wanted my carpet cleaned. Also, the following morning a couple of spots came back. They were most likely deep ones, but the service was expensive and I was deflated by the spots. I phoned your company, but didn't get a call back for many hours, so I cleaned them as best I could (I had company coming and needed them gone). When the receptionist phoned back, she tried to lecture me about soap-based products, but I tried to explain my circumstances and that I understood the risk of using these products.
I will continue to try to get the smell out and continue to clean the troubled spots. I wish I could refer your company. My friends were impressed until they noticed my uncomfortable manner when I had a candle burning to help with the odor-curbing. I appreciated the friendly nature of the technician. He was quick and friendly.
Clean quality work done in a timely fashion.
Are carpets look brand new and the guy that did are carpet cleaning was very nice and even with are difficult situation he made it work!
I was blown away by how great my place looked. I loved the guy (I wish I could remember his name) that cleaned our carpets. I recommended him to my neighbor next door.
Zerorez carpet cleaning service was excellent. Travertine tile cleaning service did not yield the desired result. Many grout lines we not cleaned thoroughly, dirt was not removed in some areas where tile had been filled. Zerorez tile cleaning process removed tile filler in some areas, exposing tile defects. Service technicians for both carpet and tile cleaning were professional, prompt and courteous.
I've used your company several times, however I was quoted something different then I was invoiced.. Please call me.. Mike Last name removed, 59 Montecito, Corona Del Mar, 92625
Very friendly, excellent service. Work product is fantastic. Thank you very much Keith!
High quality products with great service. No bull just good work.
clean and residue free Excellent service .
they work well, better than any other cleaning service
I was happy with both men that recently came to do my carpets.
Your cleaning process did a very good job on our carpet. Your technician did a good, careful job and explained what he was doing.
I have recommended you to all of my family and friends and they have all been very happy with your service. You guys do a great job.
We are very satisfied with this company's prompt attention to our carpet cleaning needs with their products, knowledge and philosophy in carpet cleaning. Excellent experience with ZeroRez! The professionalism of Roxanne- the person scheduling our appointment and Michael the technician are commendable. We strongly recommend ZeroRez to anyone interested in carpet cleaning.
We were drawn to Zerorez because of its water based cleaning systems
Having said that the professionalism of the personnel actually at your doorstep is another reason
The technician that came to our house was very competent , did a great job and a very pleasant personality
The rates charged weren't too bad either
The technicians are terrific!!
excellent
Your technician, Gil, was great. Very pleasant, very thorough, prompt, and professional. I will request him next time.