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based on 32818 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stick to appointment time
1. I did not receive any confirmation calls as I did in the past. I called on repeatedly Saturday to reconfirm, however I was not able to reach anyone. There should be a number to call to confirm on Saturdays.
2. The technician did not have my number, as technicians did in the past, and he was not able to reach me. To clarify, I am Mrs. Last name removed's assistant and have been the person who sets up the service. I arrived at Mrs. Last name removed's home at 2:30 in case the technician showed up early. Sal called her home number which I picked up and said he was about to turn the truck in b/c he was not able to reach anyone. He said he could be at the property between 4 and 4:20pm.
3. Sal arrived within the time frame he said, which was over an hour later than the appointment time I had made.
4. Less than halfway through the upstairs, the truck filled up and had to be dumped in the owners toilet, some of the grey water ran down the driveway and down the street. I felt he should have dumped the truck after his last job so as not to cause inconvenience or interruption to the next job.
5. I felt the quote was not accurate, it was over $300 off. Since I have used the service twice before, there is obviously documentation stating the size and number of rooms.
6. The job was not completed, it was past 8pm and the downstairs was not even started.
7. Had to call on Monday to get someone to come out and complete the service. The next technician was Sal Salvador, he was very nice and I would request him again. He was efficient with his time.
Very professional, efficient and friendly !
The cleaning process gets the carpets clean without soap. Also,it's quick.
good communication, prompt and good documentation of services.
You technicians are always very professional and good.
Loved it.
Great work. Fast work. Good prices. The tech was polite and knew his business. I will only use Zerorez!
The carpets are clean with no residue and stay clean. The technician was very nice and did a great job.
Clean, knowledgeable provider, great service
I paid an extra $25.00 to have the urine smell removed from an area where my dogs had accidents. The urine smell is still there. Also the spots in the two bedrooms are still showing slightly.
The people are very professional and know and do their job to the highest level. Carpets always look new when done. They are 14 years old.
Very professional, neat, carpet dries fast.
On time.
Efficient and thorough.
Nicely groomed and courteous technician.
Clean truck and equipment.
Respectful toward my furniture and clean walls.
Like knowing that everything is cleaned with no harsh chemicals or treatments, yet the cleanliness of the carpets or tiling is not compromised in any way.
My carpets look cleaner than comparable services in the past. They appeared to clean better with your product. The technician was very thorough and considerate. I like that there is no residue to attract more dirt.
You get the carpet clean and it stays that way for more than a few weeks. I wouldn't use anyone else!
Too expensive for the service provided
Rugs stay cleaner longer with your process. Service is excellent
Cleaner is non-toxic, does a great job of cleaning carpet and dries quickly. Technician arrived at designated time frame and was professional.
The Technician.
We have used your services for several years but we continue to have difficulty because your records on our address were still wrong this time in spite of efforts to correct them in the past including a letter from my husband pointing out the problem. Our service this time was delayed one day because you did not bring enough hose to reach our third floor unit in spite of the fact that you have had enough hose in the past but it was never recorded on whatever information you keep or don't keep. The man who come on Friday to do the work did a good job but you need to improve what goes on in the office!
Great customer service - no chemicals- great results
service is a bit pricey
First, the service, Robert is a true professional
Second, the carpets are not cleaned they are totally renewed
It seems like it worked (cleaning) and the person who came was polite and on time.
spots were removed very fast and my chairs look new!
WE WERE VERY HAPPY WITH THE PERSON WHO PERFORMED THE SERVICE. WE HAVE RECOMMENDED YOUR COMPANY TO OUR DAUGHTER
SHE WILL BE CONTACTING YOU FOR SERVICE WITHIN 30 DAYS. THIS WILL BE OUR THIRD TIME WE HAVE USED YOUR COMPANY.
The carpet has never looked so clean!
The Carpet looks new. The service man was excellent.