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based on 32818 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice and professional and did a wonderful job.
The carpets, slate, etc., is always very clean, dries quickly and never has a residue.
Great customer service
Marcel was so helpful.
The on time, the cost,
the efficiency...I have
told several friends
about your service.
anna
Rugs look near new after cleaning. Show up on time. Workman is very nice and professional. Serious about getting the carpets clean.
It works and it does what you advertise would never use anyone else
By the way Brian is great he has been to my house twice and rembers about the dog
After listening to Bill Handel on AM radio rave about your service I expected more that I got. My carpet was wet for almost two days which was unacceptable. I spoke to the office to let them know about this incident and they said they would have to carpets done again which they did. Some of my neighbors came over to see the carpet and couldn't come in because they were still wet. So, if they thought about calling your company I don't think that will happen. Sorry, Anette Mendicino
Robert Keith is the best carpet cleaning technician in your company! Your cleaning method not only gets the carpet cleaner it stays clean much longer. So glad we found out about Zeroez - and Robert Keith especially!
They did an excellent cleaning job!!
You get my carpet really clean, no matter how dirty it is. Your workers are fast nd extremely professional.
YOur prices have gone up, and while you are doing a great job it is unaffordable.
My staircase came out great and I never expected it to look that good again. Thanks!
the technicians are always personable and efficient and have always made our carpets look like new. And there is no residue, so the carpet stays clean longer
Vacuuming first would be nice . A lot of carpet to vacuum uo after it was cleaned.
The stairs are not as clean as they should be and charged me $70 extra
Carpet was very clean and I'm happy with that aspect but it was left far to wet and some sections are still not totally dry. Also, walking barefoot feels like there is a residue left on the carpet that is not appealing. I've been trying to vacuum out the lines left by your equipment....quite a chore. I've never had this happen in the past.
Our carpet even thou are is old it came out like new! The only problem I have is that most company's charge by the square foot. Which is easy to figure the price. It is impossible to know if you got a good deal by your method. Sincerely HenrySedillos
The service itself is great. I love the way the carpets look after cleaning. I like the promptness of the technicians and the fact they call to give a heads up on their expected arrival time. They are friendly, helpful, and efficient and do a great job.
The Zerorez guys are always polite, professional and do a great job. I have used them for years and would never use anyone else. Thank you Zerorez for making my carpet look new again!
You do a great job.
The grout cleanup was fantastic, like new. The carpet cleaning made the carpet look good, and although it took 2 days to completely dry, it didn't stretch the carpet. Your technician was very polite and competent.
Service was great. All personnel was extremely friendly. 3 issues: 1. My carpet is STILL pretty wet over 24 hrs later. 2. Some spots are appearing again and it's only the day after cleaning. 3. The tech charged me an extra $70 without explaining PRIOR to the cleaning that there would be "spot cleaning" charges. Nor did the lady when I set up the appt. She did explain about a $15 fuel charge which I am fine with but she mentioned nothing about extra cleaning charges and the tech never said anything until after he cleaned and was charging my card.
I trust that Zerorez really doesn't leave residue in my carpets. Sal was very friendly and did a great job. My carpets look great.
I had an unacceptable scheduling problem on the day of service, but management was very gracious to get it resolved to my satisfaction. In the past I would have said I was "very likely" to recommend Zerorez to others, but I will need to see what my next appointment for carpet cleaning is like before I give that kind of recommendation again. I really hope my experience was an anomaly and not a sign of deteriorating customer service.
great workers house looks great
Your Technician Robert is amazing. He has such great knowledge of the Zerorez process and product and takes great pride in making sure his service reflects the excellence of zerorez.
I really liked the way my carpets cleaned up… and I felt they were really clean without chemicals or soap residue.
Great results with a child friendly formula.
No residues and made my carpet like new. I was hesitant in believing the testimonials but I'm glad I had Sal. He put all my worries aside and made sure my carpet looked like new.
When the Zerorez guys reattached our nozzle to the garden hose, they cross threaded it and it now squirts water everywhere. We would like reimbursement or replacement for our 100 foot 5/8 or 3/4 " rubber hose.
Very professional, great results, good price.