What our clients think of us!

they worked beautifully, cleaned very thoroughly, very quick

I like that the carpet feels clean and not slippery and that the gentleman who came and cleaned it was informative and prompt.

The carpets just come out cleaner than with other carpet cleaning services.

Great customer service and an awesome cleaning job

professional, clean and courteous staff.

Iwas very pleased with Robert and the very terrific job he has done. The product works well.
Jane Mazzano

Dennis was very informative. He enlightened us on several areas that we will remember in the future.

Non-toxic

EXCELLENT SERVICE....FANTASTIC LOOKING CARPET AFTER JOB WAS DONE!!

My kitchen tile floor doesn't even look like it was cleaned, the grout is still dark, just not as dark as it was. There are about 10 different areas that are still dark on the rest of the tile that was cleaned. Our friends came over to see the results and said they would not use this company because of what they saw on my finished work. The carpet came out beautiful, he removed all stains on it. I will not recomend this company to anyone. Now I have to get on my hands and knees to clean the grout and I'm no young spring chicken.

I cannot think of anything. I thought the service and results were great and the technician was very professional and answered my questions.

I was very disappointed that the guy that came to clean my carpet did not have botties on his feet when walking thru the living room and dining room that have wood floors. He left boot marks on my wood floor that I had to clean after he left. Other than that he did a fairly decent job.

I like the service overall, the tech you guys sent to my place it was very nice and friendly and did a great job on the carpet, i'm very happy with the service.

Professional, friendly, and did a great job. Carpets look great.

I initially chose zerorez because it is high-powered water and therefore pet and child friendly.
In addition to that I like that the serviceman will call
you within the window of time quoted and give you an exact time he will arrive
even though it is still within that window quoted.
I like how there is no fuss about payment. It is what it is and there are no surprises.
I had my service done on a particularly hot day, so my carpet dried completely, pretty quickly (1 day).
I liked that they respected my things and placed styrofoam blocks or plastic square papers under
different pieces of furniture. And another thing I liked was that they were able to remove some pretty harsh stains on the
carpet.
Way to go, Zerorez!

My carpets seem to stay cleaner longer and I like the idea of no product being g put bawling into the carpet. Professional staff.

I like the fact that the products they use are safe and water based.

Everything. The service, the product, the cleaning and the protection to our walls.

The gentleman who cleaned our carpets wanted to make sure we were satisfied with his work. We were very happy about how our carpets turned out

I love Zerorez!

Once the job was completed and dried, a number of stains that were not there before the cleaning began to show. I called the tech, he returned my call and promised to call me to schedule a visit to assess but he never called and the stains are still there. I would appreciate it if he would return my call to reschedule a visit to remove the stains. This has never happened before with traditional cleaning methods.

My tumbled marble kitchen floor was left dirty and with food remnants still under the toekick area.
In addition a piece of my grout area is now missing.
The carpet areas still smell funny and there are spots that were not addressed.

Smells good. Excellent results on my very dirty carpets. Good suggestions from the technician regarding future spills.

Better pet stain removal.

Chemical-free-does not attract dirt immediately, better for carpets. Great service, with a smile.

Always a great result. Nice and professional staff.

My wool area rug was brought into the Irvine location for a deep cleaning on 8/29/14. I still had not heard back from anyone by Friday 8/5/14 as to when it was ready to pick up. It took two phone calls, an hour apart to find out this information. They offered to deliver it for free as an apology. When I picked up the rug, I said I needed to pay for it, and was told no it was paid for. I called my husband who had dropped it off to see if there was a misunderstanding and he confirmed he had not paid for it, so I turned around and went back into the office to pay for the service. I did not unroll the rug from the plastic sleeve until today and found that it really was not any cleaner than when I dropped it off. It is an older wool rug, and the cream background had slowly turned gray. When I had zerorez out a year or so ago, to clean furniture and the rug, it did not get cleaner so I thought bringing it in would help. I paid extra for the deep cleaning. You can still see the very clean spots that returned to cream when I spot cleaned with Folex. I assumed if I could spot clean that well then a deep cleaning should bring back some of the cream color. Also, when I brought it in, about 8 inches of the binding tape on the underside was coming off and they wanted to charge me $45 to glue it, which I declined. Now that it is back the binding is loose in many places and I was not informed that the deep cleaning would effect it in that way. I left a voice mail today regarding the above and significant disappointment in the results. The rug visually is no different than when it was brought in. If they felt they could not get it clean, we should have been told. So this is twice that I have attempted to have this rug cleaned without results.
Thank you.

No chemical smell

Speed of work, no upselling, excellent results, no residue.

Well done verily shop is use, so the carpet fils free of shop and clean, very professional and friendly service. I will recommend and I will. use the service and a heartbeat.