Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34865 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 2, 2015 — Rated 10 out of 10 by Bert & Audrey Ekstrom Zerorez Los Angeles
What do you like about our products and services?

Your technicians are always very professional, do a good job for a fair price and don't leave any residual soap in our carpets. Robert rates a 10 too.

Report a concern   May 2, 2015 — Rated 3 out of 10 by B.K. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Technician was not prepared with functioning equipment and took two days to do job, then left tile floor wet with dirty water.

Report a concern   May 2, 2015 — Rated 10 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

Very easy and reliable to work with but most importantly, our carpets are thoroughly clean now. The service person was very efficient and willing to work with our needs.

Report a concern   May 2, 2015 — Rated 8 out of 10 by J.S. Zerorez Los Angeles
What could we do to improve?

Clean the edges of the tile. I was told it was still wet but 24 hours later it still looks dirty/dark compared to the rest

Report a concern   May 2, 2015 — Rated 10 out of 10 by S.B.A. Zerorez Los Angeles
What do you like about our products and services?

We love are new carpet Michael was very nice and attentive thank you

Report a concern   May 2, 2015 — Rated 10 out of 10 by L.P. Zerorez Los Angeles
What do you like about our products and services?

everthing

Report a concern   May 2, 2015 — Rated 6 out of 10 by M.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Overall the carpet looks better. But, the spots came back the same night we got it cleaned. The spots in the high traffic area had not changed much. Also a residue was left in the carpet. The carpet is stiff instead of soft.

Report a concern   May 2, 2015 — Rated 5 out of 10 by K.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I scheduled my carpet cleaning on a Friday morning. I told the scheduler that I had a big party on Sunday afternoon and she assured me the carpets would be dry. They were soaked in some areas. He cleaned the hall entry extra because I asked him to so maybe that's why it was so wet but it turned orange. I don't know why. Aside from the very wet rugs and the brown entry way the rest of the carpets look and smell very good and the technician was very thorough and very nice.

Report a concern   May 1, 2015 — Rated 10 out of 10 by L.M.S. Zerorez Los Angeles
What do you like about our products and services?

Good results and good people.

Report a concern   May 1, 2015 — Rated 10 out of 10 by R.H. Zerorez Los Angeles
What do you like about our products and services?

I liked the process with the ionized water. How quickly and little water was used. Very satisfied.

Report a concern   May 1, 2015 — Rated 10 out of 10 by T.J.M. Zerorez Los Angeles
What do you like about our products and services?

Your products do an excellent job as do your employees.

Report a concern   May 1, 2015 — Rated 10 out of 10 by Beverly Canales Zerorez Los Angeles
What do you like about our products and services?

Everything - you guys always do a GREAT job - we are repeat, repeat customers will never use any of carpet cleaning service!! Brett was great - deserves 10 points across the board. thank you!!!

Report a concern   May 1, 2015 — Rated 10 out of 10 by Jeff Kuklovsky Zerorez Los Angeles
What do you like about our products and services?

The Super Friendly and professional technicians.
Dennis Smith is on time and does fantastic work.

Report a concern   May 1, 2015 — Rated 10 out of 10 by I.C. Zerorez Los Angeles
What do you like about our products and services?

Very polite and courteous. Everything was clean and smelled great when he left.

Report a concern   May 1, 2015 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

The eco friendly cleaning solution and the careful application by the friendly cleaning technician.

Report a concern   May 1, 2015 — Rated 10 out of 10 by Robert Poff Zerorez Los Angeles
What do you like about our products and services?

This was my third year using your services and products I have been very pleased with both
Livingstone was particularly pleasant and helpful this year

Report a concern   May 1, 2015 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

The carpets and upholstery always look great after they are cleaned by Zerorez. What sets you apart from others in your industry is Sal. He is polite, professional and always communicates about his arrival time and does everything possible to respect our time.

Report a concern   May 1, 2015 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

fast, efficient, and friendly

Report a concern   April 30, 2015 — Rated 10 out of 10 by C.K. Zerorez Los Angeles
What do you like about our products and services?

I am so impressed with the quality of service - my carpets are like new again.

Report a concern   April 30, 2015 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

My carpet looks wonderful...Sal did a great job!

Report a concern   April 30, 2015 — Rated 0 out of 10 by D.O. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

An excellent job was done!!!!! We do not have a volley of friends or relatives in the area.

Report a concern   April 30, 2015 — Rated 10 out of 10 by C.B. Zerorez Los Angeles
What do you like about our products and services?

fast and easy and you guys did a great job, I will give you guys a call when I every need future cleaning

Report a concern   April 30, 2015 — Rated 9 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

The quality of the results and the fact that it doesn't use chemicals.

Report a concern   April 30, 2015 — Rated 10 out of 10 by N.H. Zerorez Los Angeles
What do you like about our products and services?

Does a good job on the carpet and I have dogs. The young man that did the work was wonderful, very helpful, sorry I didn't get his name.

Report a concern   April 30, 2015 — Rated 10 out of 10 by D.Y. Zerorez Los Angeles
What do you like about our products and services?

Works, really made a difference.

Tech was respectful and did a great job.

Report a concern   April 30, 2015 — Rated 10 out of 10 by Yita B. (Ricci) Schollar Zerorez Los Angeles
What do you like about our products and services?

Michael Faar was very polite and did a great job. Whatever you are doing its correct.... No drenching the carpets. No chemical used,. It dries so quickly ..I give it a 10 plus,
The Olympics only give you a 10...

Report a concern   April 30, 2015 — Rated 7 out of 10 by S.W. Zerorez Los Angeles
What could we do to improve?

Brian did a great job cleaning our carpet, however, the grout and travertine tile did not meet our expectation.

Report a concern   April 29, 2015 — Rated 10 out of 10 by S.P. Zerorez Los Angeles
What do you like about our products and services?

The cleaning system cleaned our white carpets superbly and the service tech was extremely professional and also did an outstanding job. A few pieces of our furniture had to be moved that we were not able to move ourselves, otherwise he put styrofoam pieces under furniture so the carpet dried properly. It was a great experience from the time I booked the appointment until the carpets were done being cleaned. I would highly recommend Zerorez!!!

Report a concern   April 29, 2015 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Got all my stains out of my carpet. Keith was on time very efficient and pleasant to work with

Report a concern   April 29, 2015 — Rated 9 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

no major chemicals; no major upsell


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