- Phone: (949) 387-2222
- Visit Website
based on 32824 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can't tell the difference between zerorez and other company's that I have used. But your service tech made a very good impression on me. He didn't rush, he was on time even called to tell me he was a half hour away, and made sure I was happy with the job before he left.
Your products work, and work very well. I had some bad spots on the carpet this time from my grandkids. Wondered if they would even come out. Amazing. My carpet looks brand new. This is the third time I have used your company and even though I find you a little more pricey than the others, it is worth every penny. You have sent really great people each time and this time especially, he was done in 40 minutes. Thank you to both you and your staff!!!!!! Happy Holidays!
Love your Customer Service! A call to remind me that the technician is on his way is very professional. My technician, Livingston, arrived on time and with a very friendly attitude. I like the fact he goes out of his way to be careful with furniture, my wood railings on the stairs, and the booties are a great touch! Your prices are very reasonable and the work is outstanding. And of course, I love the green aspect of your company - you are "The Right Way to Clean"!
The customer service tech was great and he worked very hard on the floors however, after they dried (bedroom only) it was still soiled and you could see it very clearly. This was the very reason we decided to have the rugs cleaned and so it is disappointing. Areas that did not get cleaned very well were entrence to the bedroom and both sides where you would get into bed. Name removed Phone number removed
the cleanliness i feel in my house when you are finished
Robert works hard to get out every spot. There is no residue that attracts the dirt to come back. It doesn't take forever to dry.
Spic and span cleaning man, the superhero of sanitary... ZEROREZ!!!!
we were overcharged from what the estimate on the phone was by $31.Estimate was $229 we were charged $260. We have used your services before and were very satisfied but not this time. We requested just to move the couches but that would have an extra charge.
I
You do good work. Eduardo was excellent. I like the results from Zerorez carpet cleaning.
My carpets look amazing!
As always your technicians are truly professional and nice guys!
Brett was here and he was wonderful!
There are no chemicals involved and my carpet looks brand new after the cleaning.
Knowledge and cleanliness
free of chemicals and sticky solvents, smells fresh, and it totally cleans!!!
Daniel did a great job! We would ask for him again.
Tim Higby
performance and flexibility. We had 5 rooms of carpeting done, 2 couches, 2 chairs and 3 large area rugs.
I've used Zerorez twice. The first time went just fine. The second time (just recently)some large spots came up as it was drying. I called Zerorez and they made an appointment, came out, and the spots seem to be gone. It is still drying but I think it will be okay. The technician explained what probably caused it and it made a lot of sense. So, we are very happy with the service. Thanks!
It has been a little over a week now, if I recall correctly, I believe the guys name is Danny. He called a half hour before he was to be here, to let me know he would arrive at the scheduled time of 12:00. Danny was very friendly and did a GREAT job. My carpet looked new again.
Sincerely,
Terry Burns
It really does a fantastic job on my carpets!
Techs are on time. They are pleasant and professional. They work efficiently and perform a great job.
The carpet gets troughly clean
Best method we have tried!
Brian did an excellent job! All spots were gone. My carpet looked like new.
Thank you!
We're very disappointed with this service this time. This is not indicative of the quality of work that we have seen in the past. The person who was out here did not clean the entire square footage quoted. None of the offices were cleaned, and our conference room was not cleaned, as well as some of the cubicles in the far corners of the office.
We need to reschedule for another cleaning and we DO NOT want the same rep to come out, and we need a discount.
We have used ZeroRez for our cleaning before, and our CFO uses them for her house. If this is the type of work that is to be expected from here out, we will not be using or recommending your services to anyone as we have in the past.
The only complaint I have this time is that once the carpet dried, there were a few orange colored stains that I have had to try and get out myself. This didn't happen the last time I used Zerorez.
It is always clean and stays that way for a long time
There were a couple of spots that did not come out in the first cleaning. Zerorez sent the technician out again right away to take care of the problem. No more spots!
A nearly full can of paint dumped on my carpet...you guys were here within the hour. I am very impressed that I cannot tell where the puddle of paint was because there isn't even a slight stain. Mind blowing!
Friendly, excellent service. Good communication. Positive truly nice people.