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based on 32827 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, as advertised, with a great result. Tech was knowledgeable, and efficient.
Mari Quigley Miller here...
Brian cleaned my carpets yesterday. He was very professional, fast and efficient and knowledgeable as well! Excellent work.. Excellent company!
very easy to work with, on time and great results
Several ways but I'll just concentrate on the worst part. I had both tile and hardwood to be done. The tech did his tests on both and said I passed and told me he would do the tile first and finish up with the hardwood. He did the tile but it didn't dry like it should have with a steamer which is what he said he would be using. There were puddles all over the place and it didn't dry until the next day, leaving splotchy areas. When he plugged in his machine to do the hardwood I was in my bedroom and noticed that he tried several times to get it to go on, the lights flickering each time he tried. After a while it got quiet and I went out and he was doing his "test" again and then proceeded to tell me that the floor didn't pass the test. I said well that's okay, you can do it anyway. He said he couldn't without supervisior permission. I said okay call the supervisor. He said there weren't any working that day. I said well I'll sign something with you, but I need my floor done. I took time off work to be there. He refused. I am sure his machine wasn't working and he blamed it on the "test." This all happened Friday. I talked to the supervisor after he left and she said the person in charge was out of town and he'd be getting in touch with me when he landed after 3. I missed his call because he called earlier than that and I was in the movies. He said he'd call me Monday. Late in the day on Monday after not hearing from him I called him. He said he'd talk to the tech, see what happened, and call me around 6. That was 6 last night. Still haven't heard from him. I will never recommend Zerorez to anyone and am tempted to call Bill Handel at KFI and let him know what happened. There were other things that happened but I don't have the itme to go into them. Super disappointed with Zerorez!
It works. Your crews are knowledgable and friendly.
Show up on time, friendly, environmentally friendly product,informative technician, great results, competitive pricing,
The service is great and the product even better! The only thing I'd suggest is that you clearly state what is covered in your specials - exactly how many square feet of cleaning, for example.
No toxins. Your techs are thorough and do an excellent job - ie Eduardo.
Dana, the technician, arrived exactly at the start of the two hour window, was friendly and efficient. He did an excellent job and made the process quite easy.
The technician and the service are always outstanding. I am always extremely happy with the way my carpet looks. I also had 4 chairs cleaned and the technician was able to remove stains that had been there for a very long time. I will continue to use zeroes for all my cleaning needs and would highly recommend the service to anyone.
very professional. On time. good work. willing to please.
It was very efficient and odor resistance
The best carpet cleaning I have ever had. Almost miraculous the way spots and stains are removed. Very good service people. Robert, the technician who cleaned my carpets Friday was especially thorough, courteous, efficient and helpful
The service person was on time, called ahead and was clean.
Lower the price and drop the travel charge.
This time my carpets were left as clean as I would have expected them
Robert was very professional and friendly. The floors were shiny and he removed all wax from the tile floors.
The quality job that you do!
Love the customer service & the fact that my carpets are still immaculate after a week!
cleans well, good service
business-like. eager to please and thorough
Robert is always very thorough and professional.
prompt response time to appt request, timeliness of technician
No mess the day after.
They do a great job
The service was professional. Your employees meet the needs in every area. Thank you for your services.
No odor. The cleaning removed all the scuff marks, stains, etc. from the carpet.
Carpets look great and they were a big mess!! Tech was friendly, quick and professional.
Punctual, polite techs, good quality work, fair prices and your guarantee.
Unbelievable difference in the carpet...great job!!!
Very friendly and professional service technician...would definitely recommend you (already have).