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based on 32831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They call before showing up to tell expected time. They are on time and do a great job!
The appointment set was easy, the person I spoke with was very friendly and accommodating. I wasn't at the location for the actual cleaning but saw the end result and all looked good.
Timely, friendly, safe and consistent.
It made a huge difference in my carpets. They look much better that previous cleaning
Your company should have record for repeat customers on how much hose is needed to reach a unit. Too much time can be wasted by a technician new to the area determining if he has sufficient hose to do the job.
The carpets look great
Your guy was very accommodating, courteous and super professional. I was impressed with how well the stains were lifted from my carpet and your guy was honest about what I could realistically expect from the carpet cleaning service. I have already recommended you to my neighbor who ask me about it and he said that he was going to book your services asap. Thank you. I will definitely use your service again as needed.
The technician was great and the carpet gets clean and stays clean.
The technician was amazing and so professional. He did a great job on my carpets and
couches. I will recommend Zerorez to all my friends and family. I would like to have
my City of Industry office cleaned. Can someone call me at Phone number removed
Thanks, Laurie
Very professional & know what they are doing & get it done right.
I just want to give special recognition to our technician!! 6 months ago I had bumped my hand against a cabinet and dislodged my 2 carat center stone Diamond on my wedding ring! My husband and I scoured the carpets for hours trying to find the diamond. We were heartbroken that we never could find it. Now, we have had the carpets cleaned AFTER this and it never turned up. Yet, last week when our tech was suctioning the water out of our carpets HE FOUND IT!! The strength of zero rez's machines released the diamond from it fiber bound grave!! He was so honest he IMMEDIATELY came up to my husband and told him what he found. We were ELATED!! It is so refreshing to know that there ARE honest and decent people left in this world AND that they work for our favorite carpet cleaning service!
Thank you ZeroRez!!
Melissa G. -La HABRA
It is the only real way to clean a floor or carpet. Nothing like it. Zerorez is the best.
Great cleaning guy, very professional, good results
Marcel!! ; )
Great service. Very courteous and professional technician provided service for us. Thanks for the great job and keep up the great work. Thanks again.
Customer service and Larry how professional he is and how beautiful the carpeting gets clean.
Clean, quick, personable associate. I would suggest that your company advise customers that if they have higher end carpet there is a possibility/probability that there will be large raised areas in the carpet until it dries. Ours did and we were upset until we call to get the information. When we woke up this morning no humps.
Loved my new technician. He was so friendly, professional and thorough. Always appreciated the Zerorez concept.
There is an inconsistency in the willingness of Zerorez staff to relocate small pieces of furniture from which all homeowner items have been removed and how to handle furniture which may leave a stain on wet carpet. I have used Zerorez twice in the last 6 months - one staff member couldn't have been more helpful and came prepared to clean the entire area followed by elevatating furniture on foam blocks; the other just wanted to vacuum around the furniture with the comment that the stain might bleed out onto the wet carpet. I requested that the carpeting be cleaned and supplied foam blocks which had been saved from the previous cleaning.
ROBERT WAS VERY PROFESSIONAL. I WAS IMPRESSED WITH HIS DEDICATION TO THE COSTUMER AND SERVICE. I WOULD HIGHLY RECOMMEND ROBERT TO EVERYONE!
The quality of the cleaning method and the technician.
good results, great technicians.
We always request Eduardo. He always goes out of his way to do the best job he can. Thanks for your good service and especially Eduardo!
Friendly staff, on time, reasonable prices
Great work. Will call on you again. Daniel has been here for last 3 visits. He has done wonderful job each time.
My living room carpets weren't as clean as I thought they'd be
I was very satisfied with the service.
As a survey, this is far too limited. I don't believe it is helpful to you or to your customers to limit the actual questions in this manner. I liked Sal and would use him again.
I will probably use Zerorez again but may do some research to make sure that I would want your company to do my Persian rugs. I am an old H&C customer and would want to know that your company had his level of expertise and customer service.
Second time I have used zerorez; the first time, although more expensive, carpets were cleaner and lasted longer. Have subsequently tried two other companies, not as good.
Zerorez has cleaned my carpet many times and i am always pleased on how clean my carpet gets!