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32831 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing. The guy did a great job.
Professional. Effective.
Very good service, I am always happy with the results.
you do a great job and it lasts much longer than ever other carpet cleaning service.
For the past 5 years I have used Zerorez to clean my carpets and have always been very pleased with their work. Their costumer service is outstanding and their carpet technicians, especially Robert, always do a fantastic job. Robert, and others, take great care not to scuff door jambs and lay protective blankets on my hardwood floors to avoid scratches. Recently I dropped a small area rug off at their Irvine headquarters after spilling coffee on it. The carpet was wool and I didn't expect the stains could be removed, however, they were. Zerorez even delivered the carpet to me, which was totally unexpected. I would never think about using another carpet cleaning service. Thanks Jeff (the owner) and your employees for doing such a great job!
Your product and services work! Very capable technician Darren did a wonderful job. Thank you!
Marcel was awesome. Super amazing job and extremely professional.
Service is fast and very efficient in cleaning the carpets. Product is excellent and I have recommended you to my family and friends.
Cleans great. Professional representatives. Reasonable expense.
the product is non-toxic, which in my view is critical. The service (and pre cleaning information) I received from Eduardo was invaluable for scheduling and decision making and otherwise excellent. The information I received from the front office was insufficient for understanding and evaluating my options
Technician was very knowledgable but pricing seems way to much for service actually provided
I feel like you get my carpets really clean. Thank you.
Brett Spence!!
I LOVE that the carpet is like new!! Yea!
And Sal, the tech, was super helpful and personable. Great people skills!
Effectiveness of cleaning process
The receptionists with whom I made the appointments were professional and courteous (our carpets required a follow up appointment due to some streaking). The technician was prompt, courteous, efficient and diligent on both occasions. Although the cost was nearly double what we have paid in the past, the results were well worth it.
Very professional and carpets look great.
Was at my house 2 hours after my first phone call to ZeroRez!!
I like that your service is prompt and efficient as well as environmentally conscious. Thanks!
Be sure that your product dates have not expired and have technicians verify that the cleaned and sealed areas are dry and haze free.
Tech was awesome...the cleaning was good and the pricing was fair.
Not disappointed at all. I just am not a person prone to recommending things unless someone asks me for my opinion in the first place.
It has been exactly one year since my first service. The carpets stayed clean longer than any other carpet services I have tried in the past. Carpets look like new. I love that no soap residue is left in the carpets to pick up dirt off shoes and feet. Very pleased.
Technician Sal is a true professional, very thorough and informative and exudes pride in his work. Because of our previous relationship with Haines and Cross (Eric) and his technicians Sal and Mario, we were confident that the work performed by the new company would be up to the same high standards. Keep these individuals on board, and you will continue to have our business.
My carpet looks like new now
The service was great, job was done perfectly and I was very satisfied with the professional
maner of your technician.
Friendly and professional.
The service tech. If he does not care about doing a good, throrough job no cleaning system will be effective. My service tech Michael (Mike) was the very best.
Nice clean carpet.
One major stain remaining!
the rep was very professional and to be able to come out on a days notice was so impressive to us.