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based on 32831 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap, dried quickly, environmentally safe and tech was knowledgeable and professional.
On time, courteous, friendly, and your water leaves no residue on my carpet. GREAT JOB DONE!!!
Don't add a $15.00 "Service Charge" to the bill. You came to my house to perform a service. The charge for that service was $199.00. What in the heck is the $15.00 service charge for? It is $15.00 extra profit for you. I am disappointed.
The work was fine and the carpets look great as usual.
GK
I like that there are no chemicals involved in the cleaning.
ROBERT!!!!
That guy was just outstanding!
They work.
Quality of service and friendliness of technician.
Another great experience with Zerorez services. Technician was right on time and began work quickly and efficiently right after I showed him the layout of the house. When I requested some additional services to be done (cleaning 3 pieces of furniture and applying stain guard), he immediately re-figured our total and then discounted a little more due to the scope of the job. We have used your unique method of cleaning our carpet/upholstery two times and will certainly use Zerorez again. We have already recommended Zerorez to family members and friends. Thank you for another great job.
Good results
Clean and refreshed results by Robert who delivered professional service and expertise in this field. This process of cleaning is superior!
Sal was great...very easy to talk to and very respectful of our home!
It's a reliable service. They stand behind their work.
Tech arrived on time and on day specified. He answered our questions and was neat and efficient.
better prepared techs. stick to carpets not hard surfaces
My carpet looked brand new, all pet stains were removed and they dried quickly. No chemicals, amazing. I am a believer and have been singing your praises to friends.
Zerorez knew that the produce used would turn natural wool products yellow orange. Operations Mgr insisted on completing the job with it anyway, despite technicians concerns.
Had to redo entire carpet, then had to work on many spots again.
Ops Mgr was less than forthright, even though all other staff acknoledged that the problem had occurred before. We had a lot of stress and missed work two days to be at house dealing with this issue.
Should have been done right in the first place. We have NEVER had this happen in all the years that we have owned and had the wool carpet cleaned(including the manyh years of Hayns Cross under prior ownership.) Furthermore, the customer should NOT be told that his concern for ruin of a $20,000, carpet is unfounded. Fortunately, after 3 rounds of process, the carpet was largely restored to its former state. This was a Lose-Lose for customer and the Company. DHO
It didn't stink, my carpet looks amazing. Thank you.
Please consider a office in Palm Desert, California.
Green. Safe for people and pets
Friendly service, very clean, nice results.
Like your ad says there is zero residue. No soapy substance waiting to collect dirt.
VERY PROFESSIONAL AND THE CARPET FELT AND LOOKED CLEANER THAN ANY CARPET SERVICE I'VE EVER USED BEFORE. I DID REFER YOU TO MY FRIEND AND DAUGHTER.
Clean fresh aroma when done. Dan was on time, called before his arrival, very pleasant . This was the second time I have used your services !
Excellent cleaning and professional crew
We usually call on short notice and always able to work us in. :) I have the spot cleaner and it worked great on my two chairs in the living room I was thinking of getting recovered but with the aerorez spot remover and a hand held steamer I have it cleaned them up like new.
You were unable to clean dog pee from the carpet which was the main purpose of having you over. On the bright side your cleaning technician was courteous and competent and went about his cleaning tasks in a non intrusive way.
On time or early, always. Easy to schedule. Does a great job.
Service was great! Will request Brian come back next time we need service.
POLITE AND VERY THERO DOING A GREAT CLEANING JOB. THANK YOU.
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