Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32832 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2015 — Rated 10 out of 10 by M.A. Zerorez Los Angeles
What do you like about our products and services?

Eveything! Your employees are the best as well as the service itself. They did a wonderful job! Thank you.
Report a concern   July 20, 2015 — Rated 10 out of 10 by S.P. Zerorez Los Angeles
What do you like about our products and services?

My carpet looks "brand new" every time Zerorez cleans it! Thank you!

Sal was very pleasant.
Report a concern   July 20, 2015 — Rated 10 out of 10 by T.D. Zerorez Los Angeles
What do you like about our products and services?

Friendly and knowledgeable service.
Report a concern   July 20, 2015 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

Excellent
Report a concern   July 20, 2015 — Rated 10 out of 10 by M.K. Zerorez Los Angeles
What do you like about our products and services?

Did a great job, carpet looks brand new! Darnell Lewis - technician - was awesome! Thanks!
Report a concern   July 20, 2015 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

The scheduling was easy. The follow up was great. The service tech called me twice regarding the timing of his arrival and was very helpful and professional. He also gave me several pointers about carpet care and maintenance. The carpets look great.
Report a concern   July 20, 2015 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

The carpets came out great! And the gentleman who cleaned my carpets(Rashad) was extremely curtious and careful.
Report a concern   July 20, 2015 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

While more expensive, it does a superior job. Your Technician, Robert, is outstanding in both work and explanation.
Report a concern   July 19, 2015 — Rated 10 out of 10 by Nelson Farah Zerorez Los Angeles
What do you like about our products and services?

The technician arrived on time was very professional and friendly and the carpets are the cleanest we've seen since they were new! I would highly recommend Zerorez to anyone who asks
Report a concern   July 19, 2015 — Rated 9 out of 10 by G.I.J. Zerorez Los Angeles
What do you like about our products and services?

The service provider was professional and courteous. He explained the process and talked about a few 'problem areas' that we figured would be difficult to clean. The carpet looks wonderful and we appreciate the service that Zerorez provided.
Report a concern   July 19, 2015 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

The technician was very courteous and helpful. The result was great
Report a concern   July 19, 2015 — Rated 10 out of 10 by Sam Soltani Zerorez Los Angeles
What do you like about our products and services?

IT WORKS WELL
Report a concern   July 19, 2015 — Rated 10 out of 10 by Dale Quarton Zerorez Los Angeles
What do you like about our products and services?

No residue! Very fast and friendly service! And Zero Res does an amazing job!
Report a concern   July 19, 2015 — Rated 10 out of 10 by S.L. Zerorez Los Angeles
What do you like about our products and services?

The most important aspect of your product is not using any chemicals for cleaning. I just love it!
Report a concern   July 19, 2015 — Rated 5 out of 10 by T.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I wish I had looked more closely at the results before the techinion left. I noticed some grout areas that were still a little dirty and spot on the area rug looks dirty, better, but still dirty. The couches have a smelly wet stink a week later. Overall the floors and couches look better, but it seems the work wasn't a 100%. I expect more after spending over $400.
Report a concern   July 19, 2015 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Fast, effective. Professional!
Report a concern   July 19, 2015 — Rated 10 out of 10 by M.Y.A. Zerorez Los Angeles
What do you like about our products and services?

Green and customer service
Report a concern   July 19, 2015 — Rated 10 out of 10 by Carol Haislip Zerorez Los Angeles
What do you like about our products and services?

You do a great job and you are always on time.
Report a concern   July 18, 2015 — Rated 0 out of 10 by C.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned onThursday. It's Saturday and there are areas that are still wet. I put on white socks today to see if the carpets are clean and they are not! I was charged way too much for very small areas. I live in a very cramped condo. I was so hopeful that after charging such an exorbitant amount of money, I would at least have clean carpets. I would hope that you would make this situation right. I am a very gentle person and never complain but in this case I am absolutely infuriated!
Report a concern   July 18, 2015 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

The rug is old but looks like new when your people leave...I will continue to utilize your services...
Report a concern   July 18, 2015 — Rated 10 out of 10 by R.R. Zerorez Los Angeles
What do you like about our products and services?

Quality of cleaning and employees
Report a concern   July 18, 2015 — Rated 10 out of 10 by I.B. Zerorez Los Angeles
What do you like about our products and services?

Products are green, & service was prompt, quick, & the technician was courteous & friendly.
Report a concern   July 18, 2015 — Rated 7 out of 10 by J.H. Zerorez Los Angeles
What could we do to improve?

Drop the water surcharge, nicke and dime approach. Just charge a good fair amount. One rep is charging that and other are not.
thank you
Report a concern   July 18, 2015 — Rated 10 out of 10 by L.R.S. Zerorez Los Angeles
What do you like about our products and services?

Good quality service, Gil is really nice and does a great job and ensures you are happy with the work.
Report a concern   July 18, 2015 — Rated 10 out of 10 by Dale Babb Zerorez Los Angeles
What do you like about our products and services?

Why, oh why I never used you previously. Your cost is comparative. & you do a much better job. Also, dried relatively quickly. The day you were here I left my house @ 2:30, & didn't return until @ 9:30. Found carpets dry at that time
Report a concern   July 18, 2015 — Rated 7 out of 10 by M.M. Zerorez Los Angeles
What could we do to improve?

Some spots remained after service that have come up with other services.
Report a concern   July 17, 2015 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

Keeps my carpet looking new.
Technician is well groomed and polite.
Job is done neatly and quickly.
Report a concern   July 17, 2015 — Rated 9 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Customer service provided by technician (Sal)
Report a concern   July 17, 2015 — Rated 10 out of 10 by David Carroll Zerorez Los Angeles
What do you like about our products and services?

superb cleaning; very professional staff
Report a concern   July 17, 2015 — Rated 9 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

I like the fact it's color safe.

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