Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32832 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 31, 2015 — Rated 10 out of 10 by D.A. Zerorez Los Angeles
What do you like about our products and services?

Fast and efficient
Report a concern   July 31, 2015 — Rated 10 out of 10 by Jean Franks Zerorez Los Angeles
What do you like about our products and services?

VERY EFFECTIVE !!! THE SERVICE PERSON WAS VERY KNOWLEDGABLE AND FRIENDLY.
Report a concern   July 31, 2015 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

always professional
Report a concern   July 31, 2015 — Rated 10 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

They Did A Great Job.
Report a concern   July 31, 2015 — Rated 10 out of 10 by A.F.A. Zerorez Los Angeles
What do you like about our products and services?

The carpets always look amazing after Zerorez
Report a concern   July 31, 2015 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

The technician Michael was very professional and did a great job.
Report a concern   July 31, 2015 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

Clean carpets better than anyone else.
Report a concern   July 31, 2015 — Rated 10 out of 10 by P.J. Zerorez Los Angeles
What do you like about our products and services?

Zerorez gets the carpets really CLEAN. I've had chem-dry type of carpet cleaning and the carpets don't feel really clean.
Report a concern   July 31, 2015 — Rated 6 out of 10 by J.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

There are some spots in the bedroom that showed right back up after the carpet dried. I don't think they were anything that shouldn't have come clean.I don't know if doing it again would help or not. It was the most expensive option I looked at so I thought it would be the best. However, the young man that did the carpets was very nice and accommodating!
Report a concern   July 31, 2015 — Rated 5 out of 10 by R.F. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Service was much too expensive.
Report a concern   July 31, 2015 — Rated 10 out of 10 by Susan West Zerorez Los Angeles
What do you like about our products and services?

Jose was amazing. He took his time and my carpeting looks brand new. I have already given out your number and Jose's name.
Report a concern   July 30, 2015 — Rated 10 out of 10 by M.D. Zerorez Los Angeles
What do you like about our products and services?

Clean, fast, no mess dries rapidly. Nice technician.
Report a concern   July 30, 2015 — Rated 10 out of 10 by J.N. Zerorez Los Angeles
What do you like about our products and services?

Robert, the carpet cleaning expert, was knowledgeable, friendly and efficient. The carpet cleaned looks great!
Report a concern   July 30, 2015 — Rated 5 out of 10 by C.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

My carpet is still wet after 24 hours. Management has contacted me regarding this; assures me no mildew will occur.

Sure hope he's right.

Cleaning job was excellent, however. technician competent, friendly, and generous.
Report a concern   July 30, 2015 — Rated 10 out of 10 by E.G. Zerorez Los Angeles
What do you like about our products and services?

I really liked your tech Sal. He explained the process well and the difference from Haines & Croft, as I was a very happy customer with them. He did a very nice job of cleaning and transitioning me to the new system.
Report a concern   July 30, 2015 — Rated 10 out of 10 by Karyn Flutts Zerorez Los Angeles
What do you like about our products and services?

Always a great job with no mess and hard working techs!
Report a concern   July 30, 2015 — Rated 10 out of 10 by Donna Mumford Zerorez Los Angeles
What do you like about our products and services?

Excellent cleaning and service.
Report a concern   July 30, 2015 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that it is only water that is used and no harsh chemicals and no chemical smell. Service was great. Juan did a great job. Although I never received my email receipt...
Report a concern   July 30, 2015 — Rated 10 out of 10 by B.Y. Zerorez Los Angeles
What do you like about our products and services?

The technician kept me well informed his timing in advance. Very professional and thorough.

This was my first time having my tile floor and grout cleaned. It worked very well!! Love it!
Report a concern   July 30, 2015 — Rated 10 out of 10 by A.E. Zerorez Los Angeles
What do you like about our products and services?

Professional and friendly service and quality of service given.
Report a concern   July 30, 2015 — Rated 10 out of 10 by J.A. Zerorez Los Angeles
What do you like about our products and services?

I like that my carpet dries fast and looks great. They also did a great job on the tile!
Report a concern   July 30, 2015 — Rated 10 out of 10 by S.O. Zerorez Los Angeles
What do you like about our products and services?

Marcel and the results
Report a concern   July 30, 2015 — Rated 10 out of 10 by Karen Sullivan Zerorez Los Angeles
What do you like about our products and services?

Great job. Friendly workers. My time frame was from 1-3 got call at about 1 and informed he would arrive between 2:30-3:00, arrived @ 2:35!!
Report a concern   July 30, 2015 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Carpet cleaning
Report a concern   July 30, 2015 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

How well my carpet looked
Report a concern   July 29, 2015 — Rated 10 out of 10 by L.V. Zerorez Los Angeles
What do you like about our products and services?

No news is good news so why don't you just believe that if you don't hear bad and it's good
Report a concern   July 29, 2015 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

Our family likes the fact that they don't use any harsh chemicals. The service is amazing! The technician that came out was very professional and knowledgeable! I would recommend Zerorez to anyone who's looking to get the carpets cleaned.
Report a concern   July 29, 2015 — Rated 10 out of 10 by S.R. Zerorez Los Angeles
What do you like about our products and services?

Your servces are very professional. The job you do is thorough.
Report a concern   July 29, 2015 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

I have used and been very happy with Zerorez for several years. On 2 separate occasions when I got new carpet which was guaranteed but only valid if you used the carpet manufacturer's designated carpet cleaning service I have forgone the warranty and used Zerorez instead because I think you leaning method is superior.

Robert has cleaned for me in the past and he does an excellent job and is very conscientious. A few weeks ago he cleaned several rooms for me and I arranged to have a 6 x 9 ft. area rug taken in to your shop to be cleaned. It was returned yesterday and is a huge disappointment. It is much darker in color and no longer matches my interior decor. I have just purchased 17 yards of upholstery fabric to recover 2 chairs based on the color and pattern of that entry rug. The only part of the rug that looks clean is the fringe. The rest of the rug is streaked and dirty looking in parts and many shades darker, compromising the color, beautiful pattern and integrity of the rug. I want an emmediate resolution. Name removed

I am relying on you to remedy what you did wrong and I expect an immediate phone call from the person in charge to explain what happened and how he is going to fix it.
Report a concern   July 29, 2015 — Rated 4 out of 10 by N.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have to say that we are not 100% pleased with the service. From the commercials to your website one is led to believe the that the results will be outstanding. I'm not finding that's the case at all. And honestly I am not a problem customer. Your website claims my tile and grout will look like new. It doesn't look like new. Our house has normal traffic of 3 household members and 2 little dogs. The technician who was a pleasant young man, came with his equipment and was on his hands and knees pushing it around. I'm not happy and my husband, who is a general contractor, is even less pleased. With the exception of the "no residue" I don't see where your services are any different than the next guys.

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