Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32832 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2015 — Rated 10 out of 10 by Bruce / Kasia Cordova Zerorez Los Angeles
What do you like about our products and services?

Carpets always come out looking like new and stay that way for a very long time.
Report a concern   July 24, 2015 — Rated 10 out of 10 by C.M.J. Zerorez Los Angeles
What do you like about our products and services?

Jose, his attitude and thoroughness.
Report a concern   July 24, 2015 — Rated 10 out of 10 by P.E.M. Zerorez Los Angeles
What do you like about our products and services?

Carpet cleaning
Report a concern   July 24, 2015 — Rated 10 out of 10 by Moneen Becerra Zerorez Los Angeles
What do you like about our products and services?

dries quickly - no lingering chemical odor - does a great job on cleaning up traffic patterns on the carpet - fast and respectful technicians
Report a concern   July 23, 2015 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

In ten years of getting our light colored carpet cleaned by other companies, the stairs always looked dingy. I called Zero Rez for the first time this week and they cleaned them yesterday. The carpet on the stairs is so bright and clean, it almost looks new again!
Report a concern   July 23, 2015 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

The thorough cleaning with no chemicals.
Report a concern   July 23, 2015 — Rated 10 out of 10 by G.K. Zerorez Los Angeles
What do you like about our products and services?

Brett was extremely professional and competent
Report a concern   July 23, 2015 — Rated 9 out of 10 by B.S. Zerorez Los Angeles
What do you like about our products and services?

Speed of service. Friendly and knowledgeable technician. Value.
Report a concern   July 23, 2015 — Rated 10 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

carpets return fresh and clean.
Report a concern   July 23, 2015 — Rated 10 out of 10 by P.O. Zerorez Los Angeles
What do you like about our products and services?

Carpet looks new, service rep was outstanding.
Report a concern   July 23, 2015 — Rated 9 out of 10 by T.M. Zerorez Los Angeles
What do you like about our products and services?

stand by your work
Report a concern   July 23, 2015 — Rated 10 out of 10 by G.C. Zerorez Los Angeles
What do you like about our products and services?

You come out and take care of my carpets so promptly and your employees are so helpful.
Report a concern   July 23, 2015 — Rated 9 out of 10 by T.S.L. Zerorez Los Angeles
What do you like about our products and services?

The carpet man was very efficient and explained the reasons why some of our
carpeting didn't appear to be clean (wear and tear).
Report a concern   July 23, 2015 — Rated 10 out of 10 by B.W. Zerorez Los Angeles
What do you like about our products and services?

A+
Report a concern   July 23, 2015 — Rated 9 out of 10 by Julia & Dan Kelly Zerorez Los Angeles
What do you like about our products and services?

Safe, effective
Report a concern   July 22, 2015 — Rated 10 out of 10 by B.N. Zerorez Los Angeles
What do you like about our products and services?

Exactly as advertised. Very professional associate.
Report a concern   July 22, 2015 — Rated 3 out of 10 by A.D. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Your employees are very nice. But I had spots on pretty much everything that was cleaned. also, I ordered pads for rugs and the rug that was cleaned was brought back withour purchased pads.
Report a concern   July 22, 2015 — Rated 10 out of 10 by M.O. Zerorez Los Angeles
What do you like about our products and services?

Efficient, courteous service.
Report a concern   July 22, 2015 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

Originally scheduled because the cleaning products are pet friendly. Now we keep scheduling because they make the carpets look brand new!!!
Report a concern   July 22, 2015 — Rated 10 out of 10 by N.W. Zerorez Los Angeles
What do you like about our products and services?

Already recommended your company to co-worker.
Report a concern   July 22, 2015 — Rated 10 out of 10 by V.M.S.M. Zerorez Los Angeles
What do you like about our products and services?

The technician was very nice and he explained everything he was doing. He was a very hard worker and he did a fantastic job. I would definitely recommend Zerorez to others.
Report a concern   July 21, 2015 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

professional, courteous, stains removed first try
Report a concern   July 21, 2015 — Rated 8 out of 10 by R.P. Zerorez Los Angeles
What could we do to improve?

Your truck dripped pink grease all over the road during the job. It may be the result of an overzealous maintenance person greasing the equipment. After the truck left the other contractors stepped into it and tracked it over the concrete driveway. Some was deposited on the doormat so we were lucky that it was not tracked into the house and onto the carpet.
Report a concern   July 21, 2015 — Rated 9 out of 10 by Larry Cate Zerorez Los Angeles
What do you like about our products and services?

rep and results
Report a concern   July 21, 2015 — Rated 10 out of 10 by B.V. Zerorez Los Angeles
What do you like about our products and services?

Show up on time, the carpets look great after they have been cleaned and the technicians are professional.
Report a concern   July 21, 2015 — Rated 6 out of 10 by S.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Pet odor is still an issue, this is the second time I have used the company because of quality of work..prepared to pay the premium for great results. Pet odor still present in concentration areas, follow up visit - rep simply sprayed area with some type of freshener as opposed to re treating the area...we waited a week for that?
Disappointed in the result this time around...
Report a concern   July 21, 2015 — Rated 5 out of 10 by C.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The spots were not removed as they were in the past visits. The carpet was left too wet and took more than 30 hours to dry. Although the weather was humid, we were running fans even through the night. I don't think the water was extracted completely from the carpet.
Report a concern   July 20, 2015 — Rated 10 out of 10 by G.D. Zerorez Los Angeles
What do you like about our products and services?

Fast and clean
Report a concern   July 20, 2015 — Rated 10 out of 10 by T.R.O. Zerorez Los Angeles
What do you like about our products and services?

Robert keith
Report a concern   July 20, 2015 — Rated 10 out of 10 by L.R. Zerorez Los Angeles
What do you like about our products and services?

The technicians have always explained the process and have been courteous

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