Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32837 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 29, 2015 — Rated 8 out of 10 by D.N. Zerorez Los Angeles
What could we do to improve?

service was very good, timely, will use again
Report a concern   October 28, 2015 — Rated 10 out of 10 by D.Z. Zerorez Los Angeles
What do you like about our products and services?

Gil was awesome
Report a concern   October 28, 2015 — Rated 8 out of 10 by V.V.G. Zerorez Los Angeles
What could we do to improve?

Ask for feedback a few weeks after you have cleaned the carpet!!

I HAVE ONLY BEEN HOME FOR 2 DAYS SINCE YOU CLEANED MY CARPET & IT LOOKS WONDERFUL---JUST HOPE IT CONTINUES TO LOOK THIS WAY FOR @ LEAST 6 MONTHS-----
Report a concern   October 28, 2015 — Rated 8 out of 10 by B.W. Zerorez Los Angeles
What could we do to improve?

Better communication between your company and the consumer about pricing after work is done.
Report a concern   October 28, 2015 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

The use of no chemicals to clean, dries quickly, doesn't leave a carpet crunchy.
Report a concern   October 28, 2015 — Rated 8 out of 10 by K.O. Zerorez Los Angeles
What could we do to improve?

Not much, your service was great, no complaints. Your prices are VERY high compared to other services and the people we talked to were put off by how expensive it was to clean carpets using your service.Our experience was great and we will continue to give you positive impressions when talking to other folks. Thanks for doing a fine job. -First name removed & Suzi Last name removed
Report a concern   October 28, 2015 — Rated 10 out of 10 by Nancy Stephenson Zerorez Los Angeles
What do you like about our products and services?

Malo was awesome, he called in advance to let me know when he would arrive, arrived when he said he would. Cleaned grout in my downstairs. My home is 20+ years old. Came out looking like new.
Report a concern   October 28, 2015 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

Dennis was very friendly and informative. You are lucky to have him.
Report a concern   October 28, 2015 — Rated 10 out of 10 by S.C. Zerorez Los Angeles
What do you like about our products and services?

Good service and communication by friendly and polite employees. Your process works great to clean the carpet. Very much liked having Darren arrive and finish on time. I think it's a great idea to have techs who live in the area perform the service so they aren't made late by traffic. Also, there was a snafu with the bill that was corrected right away. You guys are awesome :)
Report a concern   October 28, 2015 — Rated 9 out of 10 by P.D. Zerorez Los Angeles
What do you like about our products and services?

I liked that no chemicals were used.
Report a concern   October 28, 2015 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

Easy scheduling and quickness of appointment availability.
Report a concern   October 28, 2015 — Rated 10 out of 10 by F.M. Zerorez Los Angeles
What do you like about our products and services?

EVERYTHING!
Report a concern   October 28, 2015 — Rated 10 out of 10 by L.H. Zerorez Los Angeles
What do you like about our products and services?

My carpets look amazing.....and Brian, who performed the service was well groomed and was
very nice.
Report a concern   October 28, 2015 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

The product is super, takes stains out and dries quickly. The people who do the cleaning are polite and very good.
Report a concern   October 27, 2015 — Rated 9 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Both employees were professional and personable
Report a concern   October 27, 2015 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

This is only the 2nd time I have used your company but both times the experience was great! I feel my carpets are very clean and the technicians are friendly but professional !
Report a concern   October 27, 2015 — Rated 10 out of 10 by Shelley Rose Zerorez Los Angeles
What do you like about our products and services?

Completely professional. Quick Service. Great work!
Report a concern   October 27, 2015 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

In. Out. Always clean. Staff is always accommodating and Alec did a great job!
Report a concern   October 27, 2015 — Rated 10 out of 10 by M.H. Zerorez Los Angeles
What do you like about our products and services?

Always do a great job
Report a concern   October 27, 2015 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

The process
The results are good
The fresh Smell
On time and good communication
Report a concern   October 27, 2015 — Rated 10 out of 10 by T.W. Zerorez Los Angeles
What do you like about our products and services?

I have used you for years and always happy. Matt was a great guy and did a
wonderful job.
Report a concern   October 27, 2015 — Rated 10 out of 10 by N.T. Zerorez Los Angeles
What do you like about our products and services?

no soap
Report a concern   October 27, 2015 — Rated 10 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

My carpets feel and look clean with no chemicals! Great service - very professional.
Report a concern   October 27, 2015 — Rated 6 out of 10 by E.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

A lot of soap residue left in carpet- last time we had it done they used a de-foamer to get the soap out. Little things weren't moved to ensure a thorough cleaning- my husband and I are both having problems with our backs and are currently unable to do much. Workman was alone and tired by the time he got to our house and it showed in the quality of work we received.
Report a concern   October 27, 2015 — Rated 5 out of 10 by J.A. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Better customer service when it was Haines and Cross. The service man did his best with the equipment that he had but when I had my floors cleaned previously under the H&C they were cleaned more effectively. Will not be a returning customer.
Report a concern   October 27, 2015 — Rated 10 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

My 15 year old carpet looks brand new after your service rep. got finished. He was very professional, explaining each step he was taking and making excellent suggestions on how to protect the carpet from future stains by applying the ecoguard. He worked very hard to remove the pet odor and stain from my carpet and the results are excellent. I could not be more pleased.
Report a concern   October 26, 2015 — Rated 10 out of 10 by Monica Thompson Zerorez Los Angeles
What do you like about our products and services?

Our rugs were dirty and dingy. They look wonderful now.
Report a concern   October 26, 2015 — Rated 10 out of 10 by M.T. Zerorez Los Angeles
What do you like about our products and services?

zerorez has provided escellent service. Please share my name with all your prospective customers.
Report a concern   October 26, 2015 — Rated 10 out of 10 by L.A.T.G. Zerorez Los Angeles
What do you like about our products and services?

The service tech was prompt very polite and professional. We have older carpet yet they cleaned up well
Report a concern   October 26, 2015 — Rated 10 out of 10 by Ron Malneck Zerorez Los Angeles
What do you like about our products and services?

Juan came in, explained what would take place and went to work.

Now that sounds straightforward and dry.

Juan was friendly, had a good sense humor and laughed at my dumb jokes. My point is he's welcomed back to my house anytime.

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