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32837 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The professionalism and quality of your product.
Not one single thing was wrong
My impression with a company merger ........is not much would change, only get better like the advertisement states.
In this case only the customer information was sold, NOTHING is the same as the company I had used the passed two years.
My mistake.
Carpets are super clean! The technician was wonderful. Did a great job! (I think his name was Bryan.) he was very professional and curtious.
Our ZEROREZ technician Brett was prompt, friendly and courteous as he explained to us what he was going to do and approximately how long the process would take. He was very efficient bringing the equipment upstairs to our second story apartment, and did a thorough job in each room. My girlfriend and I were surprised he was able to remove some of the most stubborn stains from high traffic areas like the front entrance, given that we have very light colored, almost white, carpets. Overall, we we're very impressed with the fast professional service experience provided by ZEROREZ and technician Brett Spence, and will definitely be using them in the future. When you need professional, non-toxic cleaning of tile, grout, flooring, stairs, or carpeting, ZEROREZ is the only place to call.
Thanks ZEROREZ, for bringing our carpets back to life just in time for the Holidays!
The employees. Their commitment to service is incredible and is to be commended.
The carpet is never soaked and always comes out nice. We are also very happy with Brett, he does an excellent job and is very professional.
First of all, I liked how professional and friendly Robert, out technician, was during the whole process. He wanted to make sure that we were completely satisfied with his work. I LOVE how clean my carpets and sofa now look, which happens to be much better than other companies we used in the past. I have already told many people about my experience. What initially interested us in choosing Zerorez is the absence of harsh chemicals or residue.
no soap.
The carpet is CLEAN!
I have been using Zerorez for several years now and I am very happy with the way my carpets look and feel when they are done. I believe my carpet has lasted longer because of the way they are cleaned. the servicemen have always been very professional.
Easy to make appt. you work quickly and it always looks good after. Plus there is never any hard selling to try and get me to add on extra services.
Well organized. Punctual.friendly. Good job!
Excellent. Robert was excellent and very professional. Handled the job very maturely for his assumed age. Very impressive.
Thank you for sending out a diligent and hardworking employee. I would recommend you to friends. Thanks
Cleaning is great. My carpets are challenging.
Michael has been out to the house several times and I am always pleased with his work
Carpets look amazing and your employee Livingston was very friendly and did a job well done. Definely a customer for life.
Your techs always do a great job. They are on time and courteous.
they work!
fast, great job and very friendly and accomodating. My carpets look like new again and they are 25 years old.
I like that they are non toxic
Your staff is professional, friendly and ON TIME; my carpets come out very clean despite grandchildren and pets :)
I liked the automated appointment system and knowing the costs up front. I also liked that the representative that cleaned my carpet didn't pressure me to buy extra things. He offered them but didn't act offended when I didn't buy them.
My carpet looks good even though it is old. I will be calling again.
My carpets looked brand new when finished being cleaned. No chemical smells. Dennis was very professional, on time and took his time and did a fantastic job.
Your representative, Marcel was friendly, did his work efficiency, and did a great job. My carpets look wonderful. I was happy to see that Marcel had heavy cloths to spread on the hardwood floor of one room that lead to the carpeted rooms, thus protecting the floor of that room. Marie V.
The carpets always look great after cleaning and the spots don't come back like they did with our previous carpet cleaner.
I love the clean smell after Zerorez is done cleaning our carpets and/or tile. There is no perfume or soap smell and I feel good knowing I have just had our home flooring cleaned of dirt, dog and cat hair, saliva and spit-up or anything else that may have spilled, in the healthiest way possible. Every tech I have ever had has been super nice and professional and has been on time. They call just before heading over to the house so I can meet them there at the same time and I appreciate being able to do this. They are quick and efficient tp get the job done and get out. I wouldn't use anyone else.
They service agents are courtious, efficient and do an amazing job in cleaning my carpet, every time.
good price, clean rug
Brian, was my service rep. and did a outstanding job.