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based on 32837 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service technician, and great results.
I liked that I was called 1 hour before arrival and then he arrived on time.Eduardo assessed the situation
told me not to worry he would move the furniture and went right to work. My carpets look great.
I feel that everything was handled in a very professional manner and Eduardo could not have been nicer.
Environmentally friendly, and safe around pets.
smells clean; does a good job; makes carpet look newer; person doing job polite & hard working
Very helpful and knowledgeable. I've already given our tech's name and number out and scheduled a return visit for our tile floors
Was surprised at how wet the carpets were once the process was completed. We weren't told ahead of time about the dry time. Was told 6-12 hours for them to dry. 16 hours later the living and family rooms were mostly dry. The staircase and landing were still damp.
The deal I saw on your web site was 3 rooms plus 1 free for $199 +$15 water fee. It was explained that a staircase counted as 2 rooms. I thought that was absurd given the square footage space of a staircase is a fraction of 2 rooms. I thought that was a bit of a rip-off, but the stairs needed cleaning.
Our appointment was for Wednesday, Nov 4th. My husband said the ad he heard on Thursday, Nov 5th was 4 rooms, with a new blanket donation, for $119. Are you kidding me?
$95 cheaper?
The landing didn't come out as clean as the other areas and wasn't as dirty to begin with. Considering 14 steps count as 2 full rooms I would expect them to practically sparkle.
It has only been 3 days so I can't say whether or not the job was good as it takes a couple of weeks to know if the spots or traffic area dirt will come back. However, given the high price and really feeling like we were ripped off (staircase counting as 2 rooms, ad was $95 dollars cheaper) I am highly unlikely to recommend Zerorez.
My floors were CLEAN!
Great job. Referred you to my daughter (thought her carpet was a goner! Came out great!). Juan did a super job. See you in six months.
Lower prices
You guys are by far the best. We will not use any other service. Thank you
Carpets got clean, most stains removed, and the technician was excellent
We are, once again, very pleased with the quality and customer service provided. The carpets and hard surfaces cleaned look wonderful. The products used have a clean, fresh smell and we like the fact that they are also very environmentally friendly. Robert, our technician was very professional and did a wonderful job. Thank you!
Our carpet is old and needs to be replaced. Being in a job transition we don't have the funds to do so now. Zerorez extended the life of our carpet and actually made it look really nice again
Gil dos a great job! Very professional and helpful!
Bret was great very nice and accomedating
Very professional yet friendly and helpful technician serviced our house. The carpets look lovely now and we think he did a thorough job. Thank you!
I like that there are no chemicals used with your service. I've used your service four times and every technician has been clean and courteous!
I didn't expect my carpet to be so stiff after cleaning--would have been nice to know to expect that. Is it normal? How do I soften it up?
Great Job done by Keith
They are environmentally safe and do not leave a soap residue.
The products works well. There is no awful smell. Associate is polite and does a great job
Zerorez got the dirtiest parts of my carpet very clean and my carpet is creamy white in color. My family used the booties given to us and that evening 85% of the carpet was dry. By morning, 100% dry. I've used Zerorez for 3 yrs. now and recommend them to everyone.
Service was quick and very effective. Carpet dried very quickly. Technician was very knowledgeable and nice.
I like that you show up when you say you will and your people are friendly and couteous. They also do a very good job.We have had your company four times and will certainly have you again.
Michael was prompt, clean and efficient. I could really see the difference in our carpets when he was finished
Cleans graet and your employees have all been great.. Alex was great this time.
The products work and Gil did a great job!
It works.
Cleans well, good drying time, exceptional customer service, good prices
Great customer service!