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based on 32837 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The spots never come back.
The carpets come out amazingly clean despite all the dirt my dogs throw at them!
The carpets looked great after and they were not soaking wet for a long time. Our carpets were completely dry in about 2 hours (it was 90 degrees that day though) Also our technicion, Brett Spence was awesome!
The technician was friendly, very through, well versed in all types of carpet care knowledge. My carpet was horrible, much worse than I thought - stains, pet urine, horrible!!! It looks like new!
Our tech warned us that some stains may come back because I had cleaned the rug myself, but we haven't seen any yet.
First time clients...and I am already looking for more stuff to clean!!!!
no chemicals
Darren was very knowledgeable. Left carpet clean & fluffy. Love no chemicals. Will use again.
There is no moldy smell. The carpets look and feel clean. Spots are removed, and it takes 4 or 5 months before they reappear. With other companies, I have had spots still faintly visible and are back agin in a week or two. This is the third time I have used Zerorez. I recommended Zerorez to a friend. She was also pleased with the results.
You have among the most professional, pleasant and lovely people working
on your trucks as ever I've seen. I've had the pleasure of dealing with
three of your men -- maybe four -- and I've been impressed with each one.
Sal is just the latest in the long line of pros you have sent to my house.
It works and the cleaner has always arrived on time.
I have used Zerorez many times, actually won't have anyone else do the carpets in my house. The service is amazing and the results exceed expectations.
The service man was extremely professional, courteous and a delight to work with. We are very satisfied with the quslity of your service. Bob was awesome!
How clean the end result is. I had Rashid (Rashad?). Amazing young man. So professional, so thorough. Last years guy left me in a sea of soppy carpets. Rashad left me with a properly done carpet. All visible stains are gone. House looks great. If you promote him, promise me he will still do my carpets.
WONDERFUL
You're expensive. However, the re-do of my traffic areas left it the cleanest I've seen it from carpet cleaning. Robert worked extra hard.
On time , no soap, professional
Technician Sal was awesome! Explained everything clearly, polite, friendly and very proficient.
It's EZ to book and the service is always effective.
Great service from beginning to end!
The water and the orange scented cleaner
On time and finished quickly. The results were great.
Zero Residue...clean no residue. Prompt service. No upselling!
Technician was on time, cleaned the carpets well, and most of all.....didn't try to upsell me with a lot of extra expense over and above what I was quoted.
I appreciated the on-time arrival and the friendly pleasent service I received. I particularly appreciated Gill R. I had some questions and concerns which he addressed in a very satisfactory way. He was very helpful. I will request him the next time I seek your services.
Thank you for the opportunity to share this with you.
No residue; cleaning seems to last longer than other methods.
I like the results and the service men.
My initial call was greeted with such enthusiasm and kindness. After my service, when I called back to explain that there were a few areas where it looked like the machine (might have) sat, that had what looks like dirty water puddled, she was not anywhere as nice. However, the technician was very polite, but these areas are not clean (and they were not there prior). My carpets were wet all afternoon, all night and into the next morning (which seems odd) and this was the most expensive service I've ever had. So I'm disappointed overall. No, I am sorry, I would not recommend Zerorez.
On time, clean, and Robert is the BEST!
Clean and great service
Dennis, my technician, was running late. He took the time to call ahead to keep me informed. Dennis was professional but very friendly. He answered all my questions, did a very thorough job cleaning my many "trails".
Your products always have worked as you advertized. Alex was our tech and he proved to be very polite, thoughtful and above all very professional. I understand his direct report is a gentleman named Larry and I would appreciate it if he were told personally of our experience with Alex.
I have already promoted your company to many senior citizens who live in Laguna Woods.
To all of your staff we wish Happy Holidays.
R Last name removed