- Phone: (949) 387-2222
- Visit Website
based on 32839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service - Daniel clearly communicated about the product
The only time we use zerorez is when I am given a coupon in my email or I get a coupon on an advertisement. The last time I got a coupon was from the email for $129.00 I called immediately and booked an appointment for a few months later which was yesterday. When I told the lady at zero Res who made the appointment and took the coupon offer what I needed my stairs in my hallway cleaned she said yes 129 plus a 15 dollar fee. When the gentleman came yesterday and I asked him what it cost he told me 199, he had to call in tell them what I told you just now to get it for me for the 129. I don't like having to deal with service people not knowing what to charge when it was already preset. I really like the way your guys clean our carpets I've recommended you to many of friends and they use you from California all the way out in Nevada by my recommendations although all of them say you are overpriced and I have to agree they've still called you as have I. This time it was a little different the machine in the van was making an ungodly noise and there was a strong odor coming from the van. When my husband got home he said he could smell it still but it was faint, luckily I have a cold and can't smell it and this morning when he got up and looked at the carpet he said it looks cleaner but it doesn't look as good as other times. I've had to go around and clean spots which I've never had to do before I'm assuming the machine wasn't working properly as even the gentleman was making a comment on how loud it was in about the smell he actually tried to shut my door so that the smell wouldnt come into my house. He's a very nice guy but I I'm a little disappointed my stairs don't look nearly as good as they generally do and like I said I've been cleaning spots here and there but I'm sure I will use you again. As far as recommending I'm just not going to say anything positive or negative about zerorez until next time and I see how it goes. Thank you
Quick Response. Professional tech. Great results
No chemicals, no crazy price hikes, Malo did a great job and was very friendly!
Carpet looks cleaner than it has in a long time.
Carpet cleaning was great, but hard surface was expensive and not done well.
They have always done a good job, I wish prices were a little lower but that won't stop us from using them
Good service , but marked and chipped the walls.
Michael was professional and very thorough in his cleaning . You are fortunate to have such a compenti employ.
Thank you.
Faye Smelich
Professional, quick, great price, excellent quality of work
Darnell was on time, friendly and clean almost my whole house in an hour!
Livingston has always been professional and on time.
We have used Zerorez several times with excellent results..Recently had stain reappear after couple of days and they came out and corrected right away..Had them do rest of our house at same time and results were great..
My carpet is really "crunchy" today. I'm disappointed
I love the product that's why I use Zerorez exclusively for my carpet cleaning. This was the second time Brian has been to my house and he is great!
I have used zerorez Close to 10 times. I like the lack of cleaning agent odors and a quick drying time. All of the technicians have been friendly and competent . Yesterday I had Jose and he was excellent
thorough cleaning, reasonably priced, very good and friendly service
leaving the carpet with no residue, fairly quick dry, and the friendly technicians.
Floor came out looking GREAT! Service was fast, and the technicians were very helpful and friendly.
They smell good and also seem to make the carpet softer. No chemicals yeah!
I believe in alkaline water. It works, my carpets look great. My technician is the best!
I recommended you to my mother, her carpets were a mess. Hers did not come out as good as mine.
The fact that there is NO soap.
no chemicals and excellent cleaning very good technician
The Technician was on time, was very nice and professional and we were pleased with the results.
Prompt, friendly employees. I feel safe and comfortable with them in the house. The service performed was high quality.
Keith did a great job. Very professional and personable. Carpet looks great.
Professional, thorough, understanding
The carpets look almost new. Just beautiful and Brett got all the cat vomit stains up. Just called for a re-service because of an area where the cat had urinated. The oder has come back. Zerorez had no problems with having Brett come back out today to re-do the area. Wonderful, great company. I have already recommended you to a friend and will continue to do so in the future. Thanks a bunch.
Excellent service ~ the carpets look like new! Our technician was friendly, kind and very professional. He did a superb job with very little fuss or inconvenience ~ I would definitely like to have him back on our next cleaning. Thank you!
Robert Keith did an exceptional job of leaving our carpets looking new again. I can't say enough about his professionalism and the quality of the Zerorez products. As a realtor and homeowner, I will recommend Mr. Keith and Zerorez to all my clients!