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based on 32839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service, good process that keeps carpets looking clean
Knowledgable,friendly, well done service.
I should have been told that you could not take out the wine stain in my carpet.
Efficiency, knowledge and professionalism of Dennis
Ladies on the phone are very efficient. There is good follow-up and the technician called before arriving and did a very thorough job.
After the carpets had dried, I picked up the area rug and all kinds of debris fell out of it onto the garage floor. Therefore, I decided to vacuum the entire house to see what would come up and doing so filled the vacuum cleaner canister up twice. So it makes me think there is a problem with the cleaning process. I think that I know what the problem is and would like to meet with the owner to discuss it. Your product states Zerorez, but we got a lot more than just residue - we got dirt from carpets that were just cleaned! And that's the reason why I would not recommend. I have now vacuumed my carpets thoroughly and don't need to go through the hard work of moving all my furniture again - but would like to discuss a resolution.
When asked to drink the water, they should drink the water. The technician I had, though very friendly (and a job well done), was asked to drink the water. He did not. Instead he came of with some reason why he should not do it. I don't remember the reason.
Excellent service and personnel. Carpets came out looking perfect.
clean, on time service, professional.
The rep was very friendly and professional. He showed up on time and did a great job at a reasonable price. We were very happy about using a more "Green" solution to having our carpets cleaned. They came out great and dried quickly. He even did a little extra at no charge and left us protective booties to make sure we didn't track in dirt while the carpet dried.
Can't ask for more!
Excellent results, professional tech service.
The professionalism from making the appointment to confirming appointment to having Sal(my techenition) call before his arrival. Sal explained to me what he was doing. He did an AWESOME job!!!!! and not to mention he is a very polite young man. The prices were very reasonable.I would highly recommend Zerorez to anyone who is looking to have any of the services that Zerorez offers. Thank you for a job well done!!!!!!!! One happy customer here:)
Sal was very friendly and took special care to clean my rugs and upolstery. I liked that we are not dealing with chemicals and the carpets looked great!
I liked that your front office called to confirm the appointment, and that the technician, Gil, called me about 30 minutes before arriving. Gil was thorough and informative. In the past, when I used Eric Bollman from Haines & Cross for 15 years, his technicians usually vacuumed first, and then raked the carpet afterwards. This technician did not do that, but perhaps it is not necessary to do with the Zerorez technique.
No residue to dirty carpets again. Dennis was efficient, and polite.
Great job, polite and knowledgable.
NO harsh chemicals used to clean the carpet and tile. I think the guy who did the work name is Darnell. He was very kind and did a great job.
The carpets look like and feel like new after cleaning. It was done quick and on time. The carpets dry fast with very little water left in the carpet. The guy that did mine has done my place before and is a great guy.
Professional service, great results
I Liked the Tech. Robert who did a great job. He was very careful it dried in hours. I would like to have again in the near future. Thank you for sending him.
Fabulous job!. I have 2 basset hounds and even tho they are bathed frequently, their skin oils get into the carpet and attract dirt. I have Zerorez clean my carpets every 6 months and each time my carpet looks and smells like new.
I also like the fact that I get the same service people each time
No strong odors and no wet carpets, that take forever to dry.
Your service is affordable. Your employees are courteous and present themselves well. No delays. Great communication. On time. Very clean results.
EVERYTHING! My carpets look like new, removed all the stains and spots. My service rep was wonderful. Daniel explained everything up front and there were no surprises! He also was very patient and careful with my pets. I highly recommend him!
On time - able to complete the job with minimal supervision
Clean with no residue; dries more quickly
Chemical free
We are very pleased with every aspect of our service with Zerorez. The technician
who cleaned our carpets did an excellent job. Our carpets look like new.
Livingston, who cleaned our carpet was extremely professional, helpful in explaining the cleaning process and provided information on future care for our carpets and travertine tile. I would highly recommend Zerorez and specifically Livingston.
Your technicians,it is the second time we used your services, were knowledgeable and did a thorough job cleaning our carpets. we were extremely pleased with results and will use you again in the future and recommend your services to our friends.