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based on 32839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
I've used other companies that left my carpet stiff and not pleasant to walk on. Basically ruined the carpet. Zerorez products did not do that and removed a greasy stain under my husband's recliner.
I always like your services, have used you for years, however, this time I feel like I got bait and switched. I signed up for $129 for 2 areas and when the guy left he charged me $179 and said an extra $40 to remove a animal vomit spot and $15 service fee. I have NEVER been charged to remove spots before nor was I told ahead of time on this one. This is what the "other guys" do and the reason I have been using zerorez all these years?? Obviously I have spots that need to be removed or I wouldn't be getting my carpet cleaned in the first place! Not your usual great service.
Unfortunately, the attitude of our service provider was not great (due to long drive, I guess) and the carpets remained wet for almost 24 hours, despite being done in the morning of a hot day. Disappointing, because we've been happy before, despite the price being double that of local providers.
Quality of the product.
I felt Eduardo was sincerely committed to 1) doing a superior job 2) seriously dedicated to addressing the stain problems on our job. I was impressed he was so detail-oriented, for example, making certain the carpets edging to the wall/baseboards were thoroughly cleaned.
Past carpet cleaning companies we've used seem to have an "in/out" mentality—focusing not on thoroughness but simply addressing "main paths" and then out the door.
I also appreciated that Eduardo called mid day to inform me of his approximate arrival time, then again to let me know he was on his way after actually completing his prior appointment.
I wasn't disappointed. You are just too expensive for most people.
Your tech was extremely professional and did an excellent job. My floors n carpet look clean.
I have been using Zerorez for years and have always been pleased with the service provided, but I must say that this past visit was the best ever. The technician, Dennis Smith, was absolutely incredible. My carpets and floor have never looked better. Well done! Thank you!
Gets things very clean with no chemicals.
Lower prices.
Seemed to care about doing a good job.
Service is always professional and well done...Juan did a great job..Explained everything he was doing and outcome of his work is excellent
Clean, chemical-free, and great technicians!
Professional, friendly technician. Excellent "green" cleaning process.
Every thing went according to planed. Sol arrived on time, My husband had just fallen and while I had someone that helped to get him up Sol helped with him after my husband was on the couch. He if fine. Sol promptly consulted with me, he said he would start in the back bedroom and that is what I was going to suggest. Sol went to work even did one small room that is our guest room/ office/ and was also our cat room. It is so small it hardly qualifies as a guest room. Any way Sol was a one man crew, he worked fast and with expedient care. Our carpet was dry by the next day, I was able to vacuumed and brought up a lot of truly black dirt and fuzz. I was more than satisfied and have requested Sol to come back when I need to have our carpet done again. THANK YOU SOL AND ZEROREZ!
Your technician was very prompt and provided a very detailed service. We couldn't be happier the service we received..
no chemicals, no smell, works great
Well done and on time.
Arrived on time. Did a good job
You should send two people so that furniture moving is workable.
how clean the carpet is
Arrival time is within the time frame given. The person doing the cleaning is very careful with furniture and baseboards when working.
J. Last name removed
I like the dedication of Sal Alvarez, He is very serious about doing a thorough job.
Your service was excellent and your technician Edward Valencia was prompt, efficient and provided top quality services and I would recommend your company and Edward.
Regards,
Name removed
RWM Fiber Optics, Inc.
the technician was very professional, showed up on time and did an excellent job. Our Persian carpets look great.
Our technician was right on time, he worked so quickly, and we can't say enough about the results! Our carpets look and feel brand new!!! We will be repeat customers, and have already recommended the service to a friend.
The idea is brilliant and I wanted to test it out. Our carpet is beautiful. Everything came clean except one round spot the size of a quarter. It remains black. My guess is it is grease but not sure.
The young man who came to do the work was fantastic. He and I moved everything out of the way and he worked very hard getting everything perfect. You have an excellent employee there. Keep him happy.
Fantastic customer service. Our technician was friendly, knowledgable and genuinely passionate about his job and Zerorez. Oh yeah, and the carpet looks amazing.
Pleasant employee and very clean carpet