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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was performed promptly and satisfactorily
The products did an excellent job!
The carpet feels like new after cleaning, and the cleaning person was friendly and courteous. Best carpet cleaning ever!
The technician was friendly, knowledgeable, and took great care in ensuring my hardwood floors and walls/base moldings were not damaged as he worked. Not to mention the fact that the process does an incredible job of cleaning our carpets/rugs. It was completely worth it.
The personnel you send is always polite, courteous, and goes above and beyond. I am always extremely satisfied with my experience. Thanks!
Eduardo was on time and did the best job ever! Our floors look new!!!! He also did the carpet on the carpet on the stairs, and I seriously could not be happier!! I will recommend to everyone I know and I will definitely be using this company in the future!!!!
I already gave the ad I used to contact you with a friend this morning.
The man that came did a good job. Protected items by arranging blocks under an antique dresser. Pre-treated areas that needed it, put a scotch guard type treatment on living room after cleaning. Put back almost all furniture already, about 24 hours as stated.
customer service is unmatched, techs are friendly and competent, work is outstanding
Although skeptical at first I was very impressed the cleaning product did improve the look of the tile.
I liked how Jeff explained everything in detail and acted in a very professional manner. I was impressed with the results- everything looks cleaner and brighter than I anticipated.
Rashad did a great job! I really appreciate your nontoxic products and I
am looking forward to trying your Phurwater product.
We love the results of the cleaning of our carpets, area rugs and furniture. Everything always looks great. Livingston Panhorst and Daniel Haire are the best! Both are extremely courteous, professional, capable, thorough and flexible. They have wonderful public relations skills and do their best to meet our every need. We look forward to using their services to continue cleaning our carpets as well as our shower and other pieces of furniture. Thank you Zerorez, Livingston and Daniel!
The carpet dried in less than 24 hours. It feels soft like it did when the carpet was new - it looks new - all stains are gone. I also had the premium fiber protector put on. Matt was very helpful, professional and committed to Zerorez and their products.
TECH WAS VERY FAST AND CARPET ISN'T VERY CLEAN
Your technician did the BEST cleaning ever!
You really get my carpet clean & you give the little shoe booties for your shoes.
WE were thinking we needed to replace our carpet, but after Zerorez it looks like it will last a few more years. Thanks!
No soap.
My carpets are clean, beautiful and soft! Just lovely!
Thank you Zerorez!
Bret was excellent! He was very thoutough and took his time. My carpet reflects his thouroughness by being clean and appears new.
On-time arrival! Great customer service!! Beautiful cleanup!!
Your serviceman was professional and efficient
Darren did an excellent job, took the time to do it right.
Carpets were expertly cleaned. The process didn't "soak" the carpet - it was dry the next morning. This was the second time Darnell cleaned our carpet. We found him to be extremely competent, professional, and courteous. We would be happy to have Darnell clean our carpets in the future.
My carpet is 11 years old and been through several pets, one of which was elderly and sick, and had left a lot of urine spots in the house. After the carpet was treated and cleaned, the spots were virtually gone! I was worried we would have to replace the carpet, but after having it cleaned, it looks like we won't need to do that.
There is no problem with them being off schedule. The spots are scrubbed and the rugs are not too wet.
Unfortunately Rashad arrived quite late. Our window was originally 12 to 2PM, and moved the afternoon before to 10AM to 12PM. Rashad did call and indicated an approximate 2PM arrival since the customer before us had extra work for him to do. He was here from about 2:15 to about 3:45. Previously Rashad has moved our couches and elliptical machine out to clean under, and then back again, placing styrofoam blocks under the feet. This day, none of this was done. These items are too big to move thru the hallway to the garage, so must be moved during the service, and then back again. Rashad has always done this for us, but the time allowed was shortened due to the previous customer demand. My husband was in the garage and wishes Rashad had asked for his help to make these necessary moves. Most of the carpet looks nicely cleaned.
The previous customer should have been required to reschedule so that we were not short-changed in our time allotment.
very effective at cleaning and the employees have all been courteous and efficient.
I love the fact that it doesn't leave that sticky feel afterwards when you walk on the carpet. It looks and feel really clean!!!