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based on 35216 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
all of the above.
Explain things better prior to treatment.
All very good. I especially enjoyed meeting your technician Dana. In addition to the better-than-expected results of the process, he took time to chat a bit about personal background, schools attended (I'm a retired music teacher) small talk,but not enough to delay his performance.
I like the process,the call center was very polite, the technician explained everything to me that he was doing, the service was very good they was on time, the technician called to let me noo when he would be here. I was happy that i didn't have to wait all day for service
Keeping us informed on when they would arrive. Keith and Brian were very pleasant, informative, well groomed, and efficient. The job was completed to our satisfaction and we plan to use your company for later services. Thank you.
I appreciated the call to say they were on there way.
and the timely work they did.
Thanks! My carpet looks and smells great
THE GUYS DID A GREAT JOB.
THEY WERE FAST, EFFICIENT, AND PERSONABLE.
I WOULD RECOMMEND YOU TO ANYONE WHO ASKED AND WILL BE USING YOU AGAIN.
ONE OF THE TECHS EXPLAINED THAT IT MAY BE A GOOD IDEA TO DO IT AGAIN IN 4-6 WEEKS BECAUSE I HAD A PROBLEM WITH THE CARPET (TOO MUCH SOAP FROM MY OWN EFFORTS TO DO IT AND IT WAS MESSING UP YOUR OWN MACHINE).
WE WILL TAKE CARE OF THAT LATER. THANKS AGAIN CHRIS AND THE GUYS AND I WILL SEE YOU IN THE FUTURE.
TAKE CARE AND GOD BLESS,
First name removed OGRADY
My service technician, Dennis Kennedy, arrived on-time and presented with optimal professional demeanor and conduct. He was very personable and highly knowledgeable about the Zerorez technology and procedure. He represents the customer service philosophy with exceptional knowledge, skills and abilities and offered considerable attention to detail. My carpet is 15 years old and has only been cleaned twice, once before by Zerorez several years ago, and the results looked like new carpet had been laid down. Bravo!!! I will definitely choose Zerorez in the future and recommend to others your service. My only hope is to have Dennis once again return for servicing my carpet. He is a distinct asset to the company and should probably be "cloned" as your "model" service techinician. Keep up the great work folks!!!
My appointment was between 10 am - 2:00 pm - Zerorez arrived at 9:45 am. I liked that they did call ahead of time to let me know when they were coming. The technicians were efficient and friendly. They removed stubborn stains of cream and coffee and grease. I was very pleased with the work and will call again.
The only thing I would recommend is when the call centers ask "do you have stairs?" that they be specific and ask are there multiple stairs on different levels because the cost that was quoted me over the phone was different when the technician saw that I had stairs on three levels of my home. In the end, I was given the price over the phone.
All of the above are great!
Marcel was one of the best technicians I have had. He was very thorough.
I am so appreciative of the personal professionalism that I recieve from Zerorez every time you folks come out. I especially appreciate you sending out Livingston as I think he is the best!
Sincerly,
Gary Nowak
1. From greeting forward the technicians were professional and focused on doing a good job while being pleasant, conversant and informative about the cleaning process and expected results.
2. The technicians made every effort to do a good job and were clearly excited to see the carpet color and pile responding to the cleaning.
3. I have had a number of carpet companies clean the carpet and the overall experience was far greater with Zerorez!
Professional service, good price and excellent results.
clean and gets out the stains for longer time.
work,verygood,completed in one hour.
able to schedule right away and completes the process very quickly
It looks great! I want to commend the technician, David. He was great and worked really hard to do the cleaning - he was knowledgeable, polite and diligent - I believe you are fortunate to have him representing your company. I am very pleased with the total package.
The technician was very professional, was on time and did a great job. I will continue to use your services.
First name removed
Encino
Service tech was very professional and worked very hard to please me and to do a great job.
The rugs look great, they called 1/2 hr before arrival and they protected all of the surrounding areas with guards adn mats.The staff is very curtious adn I would definitely call them again.
Freindly, professional technician. Great job!!
My carpet was still not dry 48 hours after being cleaned, despite leaving windows and doors open, running ceiling fans and setting up fans on the stairs. Also, they treated an area in my dining room for cat urine order, but it is worse now than it was before.
Robert was very good, very professional. All was a good experience. The carpet looks good. We shall see how the stains do over time. It did take a bit longer to dry than I would have liked. We weren't able to use one room when we opened up today.
All and everything. The service has been professional, competent, knowledgeable, courteous and timely.
IT is all great, used many times and it does a great job.
The technician arrived exactly when they said he would. Which was very important to me for my schedule. He did a fabulous job. Everything was great. I am recommending your service to my Mom.
simple, efficient, affordable and on time
It was very professional from beginning to end. Your technician Robert was awsome I hope next time I use your service you can sned him bcak out he answered all my questions was polite to me and my family and got the job done.
Excellent. Chris and Mike were friendly, professional and they did a quick and superior job.
The person I spoke to on the phone was very helpful when I described our job and issues. I like the reminder emails. But what really separates you from your competitors is the service. I was very impressed with Robert and Chris - they went over and beyond as far as service. Both were extremely knowledgable and enthusiastic about their cleaning process. My rugs and upholstry look great - brand new.