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based on 34835 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Like no residue.
Ease of making appt.; reliability of scheduling----enjoy Robert who does a great job!
The employee (Jorge) represented Zerorez very effictively. It was a pleasure to have him clean the carpet. Very business like.
I am not sure it was worth over $100 extra to have Zerorez do the work but will make a decision on that in a couple weeks. I believe there are a couple places that could have been cleaned better. I am not saying this was the tech's fault but perhaps a little extra special spray and a bit more time spent cleaning the soiled spots might have helped.
Check back with us in a couple weeks!
Very professional, clean and go above and beyond expectations. I've used Zerorez for years and would never go back to using any other company.
The service was quick and friendly. Brian did a great job. I would recommend him just because he was so nice and friendly.
It was all good...and the results (most of the stains are gone, and as per my last experience with your company, they don't come back.
I do have one question:
What is the liquid that is pumped from a separate contai
The technicians were friendly, professional and didn't mind answering all my questions about the cleaning process....plus they didn't seem to mind me watching them as they worked.
All extremely professional...in customer service and getting the job done with lots of care for your home.
Technician was very professional. Was very impressed with his
willingness to make sure I was satisfied with the cleaning service.
I would definitly recommend Zerorez to anyone.
I would like to mention, that a couple of the spots have reappeared.
The reservation process was very efficient. There was very good followup re reminders. Brian is the person who actually cleaned my carpets and sofas. He was very friendly and did an excellent job.
Fast friendly and on time
The end product of clean floors.
All are very professional. The 2 men who came out were very polite and did a great job
It was easy to make contact with you via your website, the call center was very professional and called to confirm the appointment, as a reminder..helpful. The Technician, Keith, was very knowledgable, quick and efficient. He clearly demonstrated a lot of pride in Zerorez and is obviously happy to be with the company. I was very pleased with the process...the carpets look like new. Thank you.
The carpet looks like new! Robert Keith, did an outstanding job. He was very hard working and professional. When it is time to clean our kitchen floor grout, we will enlist your company and ask for Mr. Keith. Thanks!
On time, polite, knew what they were doing. In and out in a timely manner.
Good customer service
No chemicals or soaps to create a residue which attracts dirt. Service was quick and efficient. We liked that no machinery came in the house, only the hose. Technician was courteous and friendly.
Jorge explained the cleaning process clearly to me as he worked. He was professional and expediant. This job was contracted for my son-in-law. I find you pricing rather steep and am glad I have hardwood floors.
The entire process was easy. I liked the e-mail in advance reminding me what I should do before the technician arrived. He was friendly and worked hard.
Robert was great
All aspects of our contacts with you and service from you were excellent!
I like the results. The entire process is efficient and friendly. This is the third time I have had zerorez to my home. thank you.
My technician Jorge was courteous, on time, left my carpet like new, and I could not be happier. I would never use anyone else other than Zerorez and I will highly recommend it to anyone that needs their carpets cleaned. Thank you!
Technician showed up promptly, which was a real surprise from past experience. Also, he was very friendly and polite, also a nice change.
it works and the rugs aren't soaking wet afterwards
our first cleaning by your company was excellent and so when we were ready to have our carpet cleaned again we of course called Zerorez. The technician was very pleasant as was the case with our first experience. However, this cleaning took 20 min. for the one area and the previous Tech took greater efforts to clean more thoroughly (it seemed to us anyway- he worked about 40-45 minutes on the same area. We have noticed after the second cleaning that there is still a mild smell to our carpet that was removed previously. This is our reason for the 5 rating. We don't think it was cleaned very well.
Courteous, On time
Several brown water stains showed up the next morning. I was not told that closets were extra.
I'm completely in favor of cleaning my carpets without soap. The Empowered Water, or electrolyzed/osidized water, really gets my carpets CLEAN!!! After the carpet dries, the fibers feel soft against my bare feet....unlike other carpet cleaning jobs using soap. I've used Zerorez twice over the last 2 years, and I'm now a lifetime customer!!! The technicians are friendly, courteous, neat, efficient, and careful. The call center is top rate when it comes to confirming appointments! Bravo Zerorez....see you again!