Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34669 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2012 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

I really appreciated the professionalism of the technician who came out! He was very prompt, very polite, very knowledgeable and I felt very pleased with the service he provided! Please extend a big thank you to him - companies need MORE employees like him!

Report a concern   July 3, 2012 — Rated 7 out of 10 by M.D. Zerorez Los Angeles
What could we do to improve?

There is a yelloe ring in the area that was very soiled and needed spot pre-treatment.

Report a concern   July 3, 2012 — Rated 9 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

No soap. Professional, quick service. Carpets look great, no chemical or perfume smell!

Report a concern   July 3, 2012 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

I've been using your service since you started in Irvine, CA. I always will recommend you to neighbors and friends. Most in my neighborhood use you also. The technician Larry who cleaned our carperts this week was very professional, knowledgeable. Usually, the same 'tech' comes out; this time I had a new guy. Larry told me he been with the Zerorez just a few months and that this is the best company to work for. Call center is polite and offers any discounts available, this is a huge plus as a returning customer

Report a concern   July 3, 2012 — Rated 10 out of 10 by I.C. Zerorez Los Angeles
What do you like about our products and services?

Josh did an excellent with our carpet and sofas. We look forward to utilizing your services again.

Report a concern   July 3, 2012 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

Tech was informative friendly and efficient

Report a concern   July 3, 2012 — Rated 10 out of 10 by E.K. Zerorez Los Angeles
What do you like about our products and services?

The woman who took my initial call was very professional and inforamative. The technician that came to my home arrived on time, was very efficient and professional. Great service overall!

Report a concern   July 3, 2012 — Rated 10 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

Eduardo was fantastic! The carpets look great and they weren't sopping wet...they dried really guicly. Two thumbs up!

Report a concern   July 2, 2012 — Rated 10 out of 10 by N.L. Zerorez Los Angeles
What do you like about our products and services?

No chemicals
Easy to schedule services
I always ask for Robert, he's the best

Report a concern   July 1, 2012 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

The service person, Dennis, called me just before he left your facility so I knew for sure he was on his way.

Report a concern   July 1, 2012 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

The technician (Keith) was an outstanding person,and was super courteous and hard working..... I find it awesome that Idrink alkaline water,9.5 ph, and I kind of felt cool about finding out you use alkaline water for your cleaning process. I,m impressed with how clean my carpet is, thank you Zerorez and Keith for an awesome job!!!

Report a concern   July 1, 2012 — Rated 8 out of 10 by B.F. Zerorez Los Angeles
What could we do to improve?

Don't overload the technician's daily schedule. He was scheduled to be at my house vetween 3 and 5 pm. He showed up at 6:10 pm. He had called and said he ran into a very difficult cleaning job and was going to be late. I had to have the house clean that day due to the new renters moving in on Sunday, July 1. I had a sceduled appointment at 6pm in oceanside. I was late 1 1/2 hours.

Report a concern   July 1, 2012 — Rated 4 out of 10 by R.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I needed a few spots cleaned due to animal accidents yet they still smelled and were dirty after the cleaning and I will need to get them recleaned by another company.

Report a concern   July 1, 2012 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

For the first time, my carpets actually look clean when the service was completed and stayed looking clean!

Report a concern   July 1, 2012 — Rated 10 out of 10 by C.L. Zerorez Los Angeles
What do you like about our products and services?

I was able to get the day and time I wanted for my carpet and sofa cleaning and the price quoted on the phone was exactly the same price given by Dana when he arrived(on time). It was all very clear. Dana was excellent at explaining what he would be doing and I trusted him in my house. He did a great job and everything dried quickly too. I'm glad I chose a green company that didn't use any chemicals or soaps as that is important to me. I would definitely recommend Zerorez and Dana.

Report a concern   July 1, 2012 — Rated 10 out of 10 by E.K. Zerorez Los Angeles
What do you like about our products and services?

The technician Livingston was on time and very professional, his vehicle was very clean, he was very polite to the family.

I am a First time customer that is very happy with the outcome.

If you have any coupons or deals I would love to get my grout cleaned and sealed.

Thank you,

Name removed

Report a concern   June 30, 2012 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

Fast efficient response. No hidden add ons to price quotes. Very capable technicians.

Report a concern   June 30, 2012 — Rated 10 out of 10 by T.E. Zerorez Los Angeles
What do you like about our products and services?

Thorough, nice technician, good job, on time and called ahead.

Report a concern   June 30, 2012 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

The Zerorez experience was very excellent from beginning to end. I received an appointment within a few days of calling. Larry the Technician called and was able to arrive an hour earlier than my scheduled appointment. He was professional, organized and thorough and he finished in about an hour.

Report a concern   June 30, 2012 — Rated 10 out of 10 by D.F. Zerorez Los Angeles
What do you like about our products and services?

Keith couldn't have been more helpful or knowledgeable. He got the job done better than expected and in a very timely manner.

Report a concern   June 30, 2012 — Rated 10 out of 10 by L.O. Zerorez Los Angeles
What do you like about our products and services?

Easy to schedule, on time, tech calls when he is on his way, process really cleans, carpets stay cleaner longer, tech well mannered and works hard

Report a concern   June 30, 2012 — Rated 9 out of 10 by H.B. Zerorez Los Angeles
What do you like about our products and services?

The technicians always work so hard and are always extremely polite.

Report a concern   June 30, 2012 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

I love it all! Robert was an exceptional technician. He took time to explain everything and even suggested how to get rid of mildew in my bathroom carpet. He did an outstanding job and I couldn't be happier! I already recommended Zerorez to a friend! I will continue to spread the word because you are truly a great company and I can see the results are incredible! Thanks!!

Report a concern   June 30, 2012 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

I'm really impressed with the professionalism of the technician Keith and all of the folks we have spoken to in setting appointment and confirmation! The care taken in protecting my furniture, floors and walls was very welcomed! And, the best thing is that this process is good/green for the environment and a non-toxic alternative to the steam and chemical methods. I would recommend Zerorez wholeheartedly!!
- First name removed, an extremely satisfied customer :)

Report a concern   June 30, 2012 — Rated 10 out of 10 by W.D. Zerorez Los Angeles
What do you like about our products and services?

Easy to schedule with friendly and helpful staff. Cleaning was quick and easy with professional and personable technicians. Great job!

Report a concern   June 30, 2012 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

The green approach.
The courteous attention I received.
The specials.
I have already recommended to neighbors and I am a regular.

Report a concern   June 30, 2012 — Rated 10 out of 10 by S.E. Zerorez Los Angeles
What do you like about our products and services?

It was very easy to set up an appointment. I was reminded about the appointment and time window. The technician arrived exactly on time at the beginning of the window. He was pleasant, knowledgeable, helpful and fast. Everything was great.

Report a concern   June 30, 2012 — Rated 10 out of 10 by C.E. Zerorez Los Angeles
What do you like about our products and services?

Always prompt, friendly service. The process gets the staining out that steam cleaning does not, and drys much faster. Residue does not come back, as it does with steam cleaning.

Report a concern   June 29, 2012 — Rated 8 out of 10 by R.C. Zerorez Los Angeles
What could we do to improve?

Get it clean the first time. Had to have them come back. The carpet Tech guy was very proffesional. Took care of the problem.

Report a concern   June 29, 2012 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

All of the above.Great care,and detail was takeing to complete the job at hand, I will always use Zerorez in the future my carpet looks like new again.
Thanks.


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