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based on 34658 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is super friendly at the call center and they set me up for just what I wanted. Keith was a fabulous technician, my carpets never looked better. I love the way zerorez cleans carpets!
Courteous technicians, arrive on time and always professional.
I love the way my carpets look after Zerorez has finished. I have several dogs and when I call for an appointment it's because my carpets really need it. But after the wonderful Zerorez technician is finished they look like new again! And I also have my upholstered furniture cleaned. They do an equally wonderful job there. The technicians are always professional, on time, and pleasant to work with.
On time, friendly, knowledgable courteous.
I have to admit that I hadn't cleaned my carpets for a few years. There were many tough stains that had been there for years and one bedroom had beverages spilled repeatedly and then left to dry. Ugh. The technician did a wonderful job cleaning. The tough stains are barely noticeable and the one really bad bedroom is so much nicer! The call center person asked many pertinent questions and was very friendly. Thank you, Zerorez!
Everyone was professional, personally interested, and efficient.
I would like use your technician, Rob Keith, the next time I have my carpets cleaned. He was fantastic.
I was impressed by the fact that the guys were courteous, friendly, efficient,clean and quick. My carpet never looked this good in a long time. It even smells fresher in the bedrooms. Thanks guys. Mrs. Williams
Very responsive & professional
Very professional staff. Technician arrived right on time. This is my 6th or 7th appointment with Zerorez and I wouldn't use anyone else to clean my carpets.
Call center was very nice and helpful, technicians were so thorough, really working the dirtiest parts of the carpet until they were clean. Nice job! I'll definitely call again and hope to have you do the grout on my tile floors and counters soon.
Hello,
What I like now is the confirmation email, the letter explaining exactly how many square feet I can expect to have cleaned and the other parameters of the cleaning process. I certainly wish I would have known this about 10 cleanings ago. I finally measured the areas I needed cleaned before my last visit, and I am extremely dismayed to find that I had been shorting myself a great deal. My friends, family and neighbors had all told me I was paying way too much for the areas I had been having cleaned.
Since Brian left, I have had a couple of poor experiences. I have been tempted not to go back again. But, after speaking with Debbie, I gave Zerorez one more try. I like her very much. I always had great service from Brian and now from Keith. Both are wonderful additions to your team.
Sincerely,
Name removed
everything
Everything was done so professionally. Your young man Brett was great. I have already recommended you to several friends and asked them to specifically ask for Brett.
I will probably call again as the one area that was super super dirty appears to have some sports coming up again but that is not because it was not cleaned thoroughly, I believe it is because it is in the walk way from the kitchen to dining room. It looked beautiful before it dried, but now just a little bit coming up. I can live with that for now.
courteous, hard working employees...arrived early(I appreciated that).carpet looks good
Marcel was professional and courteous. The rugs are clean and there's no chemical smell. My husband and I are completely satisfied. I have already recommended Zerorez to several friends.
Thank you so much. Patty Last name removed
Keith, technician, is a wonderful asset to your company...very professional and does an outstanding job. Your call center runs very smoothly, they are educated in the product and communicate well. Thank you. From a very happy, satisfied returning customer.
Easy to schedule and the technician was was very polite and nice.
Simply the best way to clean carpets. All services are equally as efficient.
The Tech was nice but missed some spots.
My technician (Dana) was very friendly. He did a great job cleaning my carpet and educated me on carpets in general which was very helpful. I like that Zerorez is eco-friendly - that's the main reason why I chose Zerorez.
Everyone we spoke was pleasant and informative, this includes the technician that came to our home. Your results were very good and we will definately call you back when the need arises.
The technician was professional & knowledgable. He ran a little late but did call. He thought he had a 90% chance of getting out the pet odor stain & worked very hard at it. It seemed good when he left, but unfortunately by the next morning the odor although somewhat better is still there. I don't blame him. It was a tough spot & we'll probably need more drastic measures. I was very impressed however with all the other spots that I just assumed wouldn't be able to be removed such a shoe grease etc. The test will be how it looks in 30 days.
From the initial phone call to Zerorez, to "George" who cleaned our carpets, the experience was friendly, professional and business-like. George was great and did an masterful job in cleaning our carpets. He is a good representative of your company.
it dries faster than stanley steamer
I really appreciated Brett's professionalism and his friendly demeanor. He explained what he was doing and I felt that he did an excellent job.
fast, efficient, prfessionsal
Jose Mijares was very friendly, knowledgeable, careful and very thorough. I like that the cleaning does not saturate the padding with water. The carpet dried quickly. And of course, no soap residue. Thanks a lot!
It was one of the best carpet cleaning experiences I've had. The call center ladies were courteous and friendly. Marcel, the technician, was extremely professional and pleasant to work with. My carpets look great.
Process cleans carpets with no smell. Technician Dennsi was great. Call center kept me on hold for 5 min. then said to leave a message.
I like that I received an email confirming the appointment and it included information about prep for the appointment & your technicians (that they always wear a uniform & drive a "Zerorez" vehicle...very important!). The technician was professional & thorough. I felt safe having him in my home. I also liked receiving the invoice that was instantly emailed to me. I will recommend Zerorez to others, however, I will caution them that I feel the service is more expensive than others. Overall a great experience.