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based on 34658 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly call center staff, courteous and skilled technician (Scott) and the service worked really well on our old, stained carpets!!
Your service was very professional, efficient, and completed within the scheduled time frame. Thank you for a job well done!!
The service techs Bryan whose truck or water supply hose didn't work, and George, who took our job on top of an already full schedule were both excellent workers. Of I had a business, I would want to hire someone like them. They make a connection and do excellent work. In fact be never met a zerorez tech who wasn't great. It means there is a good company or manager behind them.
The carpet looks fantastic, better than it has with steam cleaning. The first thing we noticed was that there were only a couple of spots that came thru, unlike with steam cleaning where so many came back once the carpet dried. Not so with zerorez. The second thing we noticed was that there was no dry crackly feel to the carpet that comes with steam cleaning. Everyone here is pretty amazed and we will never go back to steam cleaning again. In addition, the tech was friendly, answered all our questions and did an amazing job. Thanks
My appointment window was for 2-4. When no one arrived, I called the office and I was told the technician was finished for the day but they would check to see why he hadn't been to my house and I would receive a call back immediately. I was told this at 3:40 p.m. The technician called me at 5:58 p.m. (not an immediate call back in my mind). Also, since I didn't get a call back, I called the office 10 times between 4 and 5 (office hours) and left messages about 3-4 of those times and never received a call back from the office. When I did talk to Dennis at 5:58 I was not home and was not able to have him come and clean the carpet at that time. Later that evening I got a call from Dennis the technician and he said he could come at 8 the next morning. He did arrive about 8:10 the following morning and cleaned the carpets.
This is the second time I have used Zerorez. The whole process from beginning to end was handled very professionally. Setting up the appointment. Following up with e-mail confirmation and the reminder phone call. The technician, Jose Mijares, was very friendly, courteous and professional. The job was done in time and the carpets looks great. The price is also very reasonable. What more can I ask for? I would always use this process for my carpets. Thanks Zerorez for your great service.
Very friendly and straigth forward. Product works great
I have used your services many times in the past--all of your techs have been good, but I think this crew was my favorite...please give them a pat on the back for their great job!
All of them. I have used your service for my house and I am going to call you again.
Your technicians are so considerate and gentlemanly. Especially important when one meets with my 84 year old mother to have her carpets cleaned. Justin was wonderful.
Thank You!
Tom is very professional and does a thorough job! He explained the process for eliminating pet odor every step of the way.
The results were fabulous.
It was an easy process from the first call that I initiated. The technician showed up on time and finished timely. I will be using zerorez again.
It is easy to make appointments, technicians are customer traind friendly and helpful and the service was perfect. The process of course of the cleaning with your water is
amazing.
Barbara Baker
1346 Masselin Av.
Los Angeles
Certainly no improvement is needed in the professionalism of your employees. These were knowledgeable, hard-working guys with great attitudes. Very, very professional!
The tough part to swallow is the price. I'm not sure if I would pay that much again to have my carpets steam cleaned - even with magic water.
Great experience, friendly call center and technicians. Brett was on time did an amazing job and was out in less than two hours. My carpet was trashed and he made it look better than my highest expectation. Thoroughly impressed. No hidden charges, just awesome service.
The technician(Dennis) came out with a smile and ready to work. He cleaned the carpets plus took care of some stains. Our carpet looks great again. Your company knows what service really is and Dennis is a true professional.
Keith was actually early! He was professional, courteous, and worked fast and efficiently.
Zerorez is wonderful.
Name removed Smith
Boy let me tell you I have lived in the place for 5 yrs, never had the carpet clean, i heard about zerorez on the radio. The call center in my opinion was very efficient, they called to confirm, the technician Brian was the best I have seen, he can in did his job had me to look at what he did and I was in shock how clean it came out, because the carpet was just filthy. Now it look like I had new carpet put in. Thanks for all your help
I like everything about Zerorez; the process is excellent, the call center is very efficient, and your technicians are knowledgeable, efficient and friendly. I'm so glad I heard about your company on the radio!
Best cleaning process around. Gets out stains nobody else can. Technician was extremely professional, personable and informative. Excellent company!
Hard to say, Brian did a great job.
Everything is done so professionally. I have used other carpet cleaners in the past but have found that the carpets do not stay clean nearly as long as when Zerorez cleans them. The results to our carpet cleaning is spectacular!
Beverly Garcia
Corona
Very responsive to customers. Everyone I talked to was polite, professional and went above and beyond and treated me with kindness and respect. Robert, our technician, was wonderful - thorough, polite and completely prepared to get the job done well, efficiently and quickly. I will always recommend Zerorez to anyone who asks about a recommendation for carpet cleaning. Pam Goacher
We've used Zerorez several times in the past & will continue to do so. The technician's are all very knowledgeable. The technician that came out this time was Ricky & he did an excellent job. We will definitely recommend Zerorez to our friends and family.
Sincerely,
Vincent and Name removed
Diamond Bar, CA
Very responsive call center. Field tech very professional, neat, and courteous. Used corner protectors and walk off mats to protect base boards and floors. Carpets look great too.
Usually excellent
The beauty of the carpet afterwards,First name removed who should get a raise for is great work and courtesy.
My condo is going up for leasing and I will have it written in the contract to only use Zerorez cartet cleaning services...............That's what I think of the service.
Dennis Kennedy the service tech did a very good job. We are pleased with the way the carpet looked after cleaning.
Everything about your service was excelent.