- Phone: (949) 387-2222
- Visit Website
based on 34658 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Call center was very polite and answered all my questions. The technician, Robert, was polite, professional and neat. I was glad he didn't try to sell extras, although he was able to give me pricing for other services I asked about. He was very thorough and the cleaning process was outstanding! I did have a stain that came back up later, after the carpet dried. He explained that it might happen. I will definitely use Zerorez again!
Marcel and Alberto were polite, professional, and their work was very excellent, It was a pleasure for me to know such high quality. Thank you so much, and of course I'll call again, :)
larry was the service provider and he seemed to be in a big hurry tomfinish our job. he called and asked if he could arrive earlier than our scheduled appt and i said that would be fine. he arrived at 9:30 and i had to leave the house for 30 mins. he asked me to leave a check for him because he may finish before i returned. i said i was uncomfortable doing that and he said i could pay when imreturned. my husband came home before i returned and larry was working on one of th erooms. larry did not seem to do a thorough job. when we used ur company last, we were thrilled with the service and the professional job. the service provider (I don't remeber his name) was personable, professional, and conscientious on the last visit. I cant say the same for Larry. There were stains left on the carpet and he didnt even move a small cat scratch cardboard box but cleaned around it. He did not explain drying time or provide any protective plastic for the furniture legs. He received his check and left. Very disappointing customer service. Also, we were charged an $11 fee for a field call thatbwas not divulged prior to the service.
The tech was professional and efficient. He did an admirable job and I would recommend him to anyone, anytime.
The carpet came looking great bust wan't real dirty to start with.The tech was very careful and finished quickly. Carpets dried quicker than expected. It's only been a couple of days so it's too early to tell how long the carpet will stay clean.
We will NOT be telling our friends of this "deal". I am embarrassed to have spent nearly $700 on cleaning carpet. My husband made this appointment and there were obviously some critical questions he did not ask. Your service cost me close to $700 after calling on the special of $160(!) for three rooms + additional for stairs. The upsells were absurd. If you have a process that will clean carpet and pet stains - then that should be the quality of work you provide...we actually paid for second quality...as opposed to third quality where your agent wanted an additonal $600 on top of the $700 we were charged to guarantee the pet stains would not come back. Can you imagine $1,300 carpet cleaning.
You can keep your $25 bonus (for the NEXT carpet cleaning)... there will not be a next time. I should call KFI and tell them how unhappy we are at being gouged...really
Quick return phone calls were very much appreciated
everyone was helpful and pleasant. The tech was very quick and careful and did a great job.
Thanx for everything.
I have wool carpeting. The technician Josh was very informative, but I wish I would have known the details and the limitations beforehand not after he was finished.
Process works well, leaves no odor or residual.
Technicians know the job well, are very courteous.
Arrive on time.
Polite, Quick, Efficient and good clean gear.
Great work,thorough and was able to clean more rooms than requested for the appointment. The carpet looks awesome and so clean, it brightens up our home! Thank you Zerorez!
I like how clean the results are.
Your services and friendly/ professional team
I was not told of the $11.00 fuel charge at the time of booking my appointment. I was told the charge was 139.00. I feel this was mis-represention. Your tech was very friendly and polite. I was expecting better results on my high traffic area in front of couch and around bed in bedroom. Especially since this is the first time my carpet has been cleaned and I paid for a better grade of carpet when it was installed. I cannot give an opinion of lasting results as the present time. The tech did explain that sometime carpet fribers get flattened and will not come back up. But I still notice a difference in color.
The call center and the technician. The call center gave me a direct quote and the technician was on time
The willingness of the cleaning person to listen and to our needs and followthrough.
very simple to make appointment, service person showed up exactly at 8 - very thorough cleaning of carpet and chairs
Zerorez people have always been helpful and efficient. I have never used any other product on my carpet. The technicians are well trained and k ow what they're talking about. Thanks!
the technician was very professional and quick. The job was well done, I was very happy with the results.
We liked everything about the process, the call center and the service. Brian was great! He worked very hard and did a wonderful job.
Thank you!
Denise Koch
Technicians were on time and very professional.
Roxanne, from the call center, gave me a great deal and was very professional. Justin, my technician and Account Manager, called to let me know he was on his way and was professional, gave my carpet a great cleaning, and answered all my questions. Thanks Roxanne, Justin and Zerorez.
Did what they said they would do.
Everyone was extremely friendly and helpful. Especially answering all my questions and explanations of the process.
The carpet looks great! The technician was professional and treated my home with respect.
No soap!!! Carpets look great without residue. The guys were super knowledgeable and friendly! Thank you!
The ladies that answered the phone were nice and helpful.
The technician, Tom, was very professional.
I had a lot of questions for him. He was very patient and knowledgeable. It was obvious that he cares about his customers and the company he works for. I will definitely ask for Tom when we call Zero Rez in the futur.
Thank you for a great job.
Pierre
Call center was very helpful, especially when I called to change the appointment to an earlier date. Brett, your technician, was friendly, courteous, efficient, and informative. Get ten more just like him.