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based on 35216 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I realize your product is a premium service - so price should not be an issue. But it is. Your technician (who was really great, by the way) was here for no more than 90 minutes, and my bill was $400. That sounds a lot more like attorney fees than carpet cleaning fees. There in would be my caveat to recommend your service; Really great product - but really expensive. My carpets look great, however, and smell clean as do the chairs that were cleaned. The carpets were quite wet, however and took almost 2 full days (even in warm weather ) to dry.
Everyone I dealt with seemed honest. The price I was quoted on the phone was what I was charged at my house. The technicians were friendly and hard working. They got all of our daily wear stains and pet stains out. I feel very confident about the product/process for my carpets. Any chance I get, I do and will recommend Zerorez.
Extremely impressive, Very efficient and professional.
The technician was friendly and helpful. He understood how dirty our crapeting was and how to clean it. I liked the uniform
LOVE EVERYTHING ABOUT ZEROREZ!!! From the call center to the AWESOME technicians!! My carpet looks new and had my tile floors done for the first time; my home looks brand new! Very, very happy and will continue to refer Zerorez to everyone I know! Thanks again for the exceptional service!!
Great. The best
Making an appointment was easy, the rep was very pleasant and was able to book me quickly (within a few days).
The technician, Tom, was a gentleman, presented himself well, showed earnest interest in our historic home, listened carefully and did a clean and speedy job!
Courteous, smart, helpful, conscientious, thorough. and things really got clean!!
Helpful, on time, always willing to negotiate.
Everything.
David was outstanding and skillful in performing his job.
Timely, courteous technicians.
The process was green friendly, quick, and it looks as if I have new carpet.
It smells great too!
very profesional
reliable, prompt, great job that lasts!
Everything!
This is our second time using ZeroRez. We are not happy. This guy was speedy gonzazles and the upstairs hallway is not clean. Secondly, there is no way to handle a dispute on the billing.
The job quality was great, but communication leading up to it was not. Originally, my job was scheduled 3-5pm Saturday 9/22, but unfortunately the driver/cleaner didn't arrive until 5:10pm when my apartment would no longer allow vendors in. The frustrating part was I had no way to contact the driver to let him/her know the importance of arriving by 5pm. Then we tried to reschedule to Tuesday 9/25, but my electricity was already turned off. Then we rescheduled a 3rd time, Thursday 9/27, after my former landlord turned electricity back on. The end result was I had to pay 5 extra days of rent due to the no-show on 9/22.
Everything was awesome!!! The cleaning technichian, Jorge was great. He arrived within
the time slot that was given to me by the call center.
The call center was great too. It was so nice having the follow up phone call to confirm
my appointment.
My carpets and area rugs look brand new!
Thank you and I have already recommended Zerorez to my co-workers!
The technician was knowledgeable about the product and the job was done quickly and a very pleasant person to deal with and will probably use zerorez again
Dennis was very polite and professional. He explained the cleaning process well. Our carpets look brand new again!
convenient; easy; email; excellent cleaning results; technicians with a brain
Your technician Marcel was fantastic!!!
the whole process was accomodating to my schedule and the technician was very skillful
and friendly. i will recommend your companies services to others with confidence.
many thanks,
Name removed
Like the aspect of no chemicals used in the process. Also, Dennis, the technician was very knowledgeable and professional. Will be using the service again.
Everyone was great to deal with. The only thing I need is my receipt. I never received it in my email.Thanks
Scheduling the appointment was easy, the fact that they called me to tell me that they were 15 minutes away was great so I could let my husband know. (He was at home, I was at work.) The technicians were friendly and the carpet looks brand new. Thank you!
Very friendly and helpful.
Our carpets came out great, your Technician (Jorge) was on time, friendly & efficient. We will highly recommend your service.
Thanks Again!
no use of chemicals. My only complaint is that the 2-hour window of arrival was not sufficient and my representative was about 20 minutes late. He did call, however not soon enough.