Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34660 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 10, 2012 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

The carpet looks amazing and it was all dry within about 10 hrs. Totally satisfied with the job. Thanks very much Tom Nihan!!

Report a concern   September 10, 2012 — Rated 10 out of 10 by M.S. Zerorez Los Angeles
What do you like about our products and services?

Your technician, Dennis, did a great job and is a very personable young man. My old carpet looks almost like new.

Report a concern   September 10, 2012 — Rated 10 out of 10 by L.J. Zerorez Los Angeles
What do you like about our products and services?

The technicians who did the service were fantastic. Very personable and worked neat and quick.

Report a concern   September 10, 2012 — Rated 10 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

Tom Nihan was an excellant technician

Report a concern   September 10, 2012 — Rated 10 out of 10 by Lisa Stein Zerorez Los Angeles
What do you like about our products and services?

Everything
Carpet always look refreshed and like new when your techs are done and they are always super polite

Report a concern   September 10, 2012 — Rated 10 out of 10 by Ruth Williams Zerorez Los Angeles
What do you like about our products and services?

Appointments were easy to make. Our technician did a careful and thorough job.

Report a concern   September 10, 2012 — Rated 10 out of 10 by R.L. Zerorez Los Angeles
What do you like about our products and services?

On time, Nice People, Rugs Are Very Clean, Job Well Done.

Report a concern   September 10, 2012 — Rated 10 out of 10 by C.J. Zerorez Los Angeles
What do you like about our products and services?

ALL OF THE ABOVE

Report a concern   September 10, 2012 — Rated 7 out of 10 by M.O. Zerorez Los Angeles
What could we do to improve?

Pricing, especially for first time customers.

Report a concern   September 10, 2012 — Rated 10 out of 10 by R.L. Zerorez Los Angeles
What do you like about our products and services?

Liked the service, technician was professional and helpful, the only think I didn't like was the fact that I was given a 2 hour window from 2-4 and due to delays, the technician didn't come in until after 5:00 p.m.

Report a concern   September 10, 2012 — Rated 9 out of 10 by H.S.B. Zerorez Los Angeles
What do you like about our products and services?

No residue on my carpets. Green technology.

Report a concern   September 10, 2012 — Rated 10 out of 10 by S.R. Zerorez Los Angeles
What do you like about our products and services?

Nice and professional.

Report a concern   September 10, 2012 — Rated 10 out of 10 by C.Y. Zerorez Los Angeles
What do you like about our products and services?

I like the professionalism of the technicians and the friendliness and responsiveness of the call center.
I like that the process gets out most of the spots/stains.
I like that the job is done in a speedy manner.
I like that the carpet dries in a reasonable amount of time and there is no chemical odor.
I like the small touches -- providing plastic "booties" and plastic for under the chair legs.

Report a concern   September 10, 2012 — Rated 10 out of 10 by Gilbert Nava Zerorez Los Angeles
What do you like about our products and services?

Service was great did a great job technician was great

Report a concern   September 10, 2012 — Rated 10 out of 10 by C.R. Zerorez Los Angeles
What do you like about our products and services?

You are quick, efficient, professional, and the difference to carpets is apparent immediately!!

Report a concern   September 10, 2012 — Rated 10 out of 10 by Andrea Jones Zerorez Los Angeles
What do you like about our products and services?

The technicians are all very friendly, take extra care to protect your home from equipment damage and do a fabulous job cleaning carpets.

Report a concern   September 10, 2012 — Rated 8 out of 10 by C.W. Zerorez Los Angeles
What could we do to improve?

PYou provide professional, quality work, but just a bit pricey compared to other cleaning companies.

Report a concern   September 9, 2012 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Tom was great! The process works. Carpet looks like new!

Report a concern   September 9, 2012 — Rated 10 out of 10 by E.R. Zerorez Los Angeles
What do you like about our products and services?

Technicians and service.

Report a concern   September 9, 2012 — Rated 10 out of 10 by H.G. Zerorez Los Angeles
What do you like about our products and services?

I got a quick appointment, call center people courteous, technician polite, worked VERY hard and left me a beautiful carpet.

Report a concern   September 9, 2012 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

Everything thing is handled professionally. Fair price for high quality.

Report a concern   September 9, 2012 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

Very business like attitude from call to finish

Report a concern   September 9, 2012 — Rated 9 out of 10 by C.L. Zerorez Los Angeles
What do you like about our products and services?

Was very impressed with the technician Jorge. He worked hard and it was evident by the sweat pouring off his forehead when complete. You can tell he takes pride in his work.

Report a concern   September 8, 2012 — Rated 10 out of 10 by Ginni Woodward Zerorez Los Angeles
What do you like about our products and services?

The whole process was easy and the results just beautiful. Our family room carpet was very soiled due to visits from four little grandsons under the age of 4. It is spotless now. I appreciated the technician's call when he was on his way within a half our of his arrival. Thank you. Ginni Woodward

Report a concern   September 8, 2012 — Rated 8 out of 10 by J.L. Zerorez Los Angeles
What could we do to improve?

I really want to know the ingredients of what you use. I was told it would dry in 2 hours but it took over 24 hours. Meanwhile my feet got an itchy rash from walking barefoot on the carpet. What are all the ingredients??????

Report a concern   September 8, 2012 — Rated 10 out of 10 by M.K. Zerorez Los Angeles
What do you like about our products and services?

Great customer service, professional technicians who are pleasant to work with, they show up when they say they will, there's no chemical smell - just beautiful clean carpets! When I had new carpets installed in my house five years ago, I called ZeroRez and asked their advice to be sure I'd get the best outcome, long-term. ZeroRez is the only carpet cleaner service I use - period.

Report a concern   September 8, 2012 — Rated 10 out of 10 by G.M. Zerorez Los Angeles
What do you like about our products and services?

The Tech was very thorough and professional, with an exceptional attention to detail. He cleaned as he would want his own home cleaned

Report a concern   September 7, 2012 — Rated 8 out of 10 by K.M. Zerorez Los Angeles
What could we do to improve?

When my carpet was cleaned I would have said 10. This time, my upholstery was cleaned and some of the cushions still are not clean (odor free). The main couch and chair are good but the cushions/pillows are not as clean as I hoped they would be.
Thank you,
First name removed
P.S. A friend of mine needs his carpet cleaned. Call Joseph at Phone number removed

Report a concern   September 6, 2012 — Rated 1 out of 10 by J.F. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The stains were still there. I paid $50 extra for stain removal treatment to no avail.
both Chem dry and another place I used via a P.E. deal of the day did a more effective job.

Report a concern   September 6, 2012 — Rated 10 out of 10 by P.B.H. Zerorez Los Angeles
What do you like about our products and services?

Excellent - in all areas of your process.


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