Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34660 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 21, 2012 — Rated 10 out of 10 by W.G. Zerorez Los Angeles
What do you like about our products and services?

The technician was very customer oriented. He treated you like he was truly concerned about doing a good job for you.
Report a concern   September 21, 2012 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Technician was very nice. He cleaned up spots we thought would not come out. Great job.

I need another receipt sent. The first one dosen't download.

Thank you
Report a concern   September 21, 2012 — Rated 10 out of 10 by Jill Ziegler Zerorez Los Angeles
What do you like about our products and services?

I liked the call center and the technician.
Report a concern   September 21, 2012 — Rated 10 out of 10 by B.E. Zerorez Los Angeles
What do you like about our products and services?

I llokr the say my carpet feels soft after cleaning
Report a concern   September 21, 2012 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Everyone that I dealt with was courteous and very helpful. I was able to get an appointment on short notice. Josh arrived on time and did a wonderful job. My rugs are very clean and no longer have that dogie odor.
Thanks very much.
Report a concern   September 21, 2012 — Rated 10 out of 10 by Sue Harvey Zerorez Los Angeles
What do you like about our products and services?

Your technican, Josh, was professional, considerate of my walls and very thorough. He spent some extra time on some pet areas. I forgot to have him clean a couch. He came back two days later and did a great job. The house smells so fresh after cleaning and the stains do not return! Thank you...
Report a concern   September 21, 2012 — Rated 9 out of 10 by M.W. Zerorez Los Angeles
What do you like about our products and services?

The tech was very friendly, great about answering questions and was also expedient about completing the job. Scheduling was easy and I was very pleased that a promotion was applied to my service.
Report a concern   September 21, 2012 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

Tom is the best he does a great job gets in gets the work done and it is always satisfactory he is my preferred technition never a disappointment or do over!
Report a concern   September 21, 2012 — Rated 8 out of 10 by M.G. Zerorez Los Angeles
What could we do to improve?

Make certain that the appointment time scheduled is met. My scheduled appointment was to be between 12 and 2 PM. The technician called to advise that he would be late because of another job that had to be completed. He arrived around 3 PM making my carpet cleaning "day" later than I had expected. However, he did an excellent job cleaning the carpets and I would use your company again.
Report a concern   September 21, 2012 — Rated 10 out of 10 by L.V. Zerorez Los Angeles
What do you like about our products and services?

It was quick, easy, dries fast and my wool rugs look great. It was really important to me that there were no harmful chemicals since we have two dogs.
Report a concern   September 21, 2012 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

Professional, friendly.
Report a concern   September 20, 2012 — Rated 7 out of 10 by C.W. Zerorez Los Angeles
What could we do to improve?

Overall price
Report a concern   September 20, 2012 — Rated 10 out of 10 by S.B.C. Zerorez Los Angeles
What do you like about our products and services?

Process and technicians
Report a concern   September 20, 2012 — Rated 10 out of 10 by John Temoyan Zerorez Los Angeles
What do you like about our products and services?

Professional, accurate and timely communications all around. Technician was very thorough in all aspects, corner protection, safety cones around truck, communication, uniformed and professional. Bottom line, you guys came out and did exactly what you stated you would do and the results were better than I expected. Great job!
Report a concern   September 20, 2012 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

The technician, Robert Keith was very good. He explained the process, was very efficient and friendly. The carpets look great.
Report a concern   September 19, 2012 — Rated 10 out of 10 by K.A.B.A. Zerorez Los Angeles
What do you like about our products and services?

The man named Dennis that came to our home was so nice that he is welcom any time. Also the job that he did was A++++
Report a concern   September 19, 2012 — Rated 5 out of 10 by M.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Wasn't aware of Fuel charge, wasn't able to get an invoice before I wrote my check, took 2 phone calls to get an invoice emailed to me. Wasn't able to get a business card either. I almost felt it wasn't a reputable company. The technician was very nice and hopefully my stains will not reappear in the near future
Report a concern   September 19, 2012 — Rated 10 out of 10 by G.J.D. Zerorez Los Angeles
What do you like about our products and services?

Everyone was very friendly and professional. We were in a hurry to have our carpets cleaned and the call center helped us to get an appointment right away. Brian was our technician. He did an excellent job, was very friendly and helpful in answering questions regarding other services you provide.
Report a concern   September 18, 2012 — Rated 0 out of 10 by J.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

1. The original appointment was missed. There was not alternative that was offered that was within our time frame. Eventually the company managed to fulfill their commitment only after several calls. After the service we were again disappointed. The cushions we treated but the frames of the furniture was not. If that wasn't enough the cushions on the chairs were left with soil parts and somewhat cleaner parts. You could obviously tell which sections were slightly cleaned as you could compare them to the part next. The cushions for lack of a better term looked striped. For $160 we were now left with furniture that was even less presentable. I took photos which I will gladly forward for your review if you send me an email address. If you have a facebook page I can post the photos there. Frankly I am more interested in getting my monies worth and clean furniture than I am in being able to drink the cleaning solution.
Report a concern   September 18, 2012 — Rated 10 out of 10 by P.G. Zerorez Los Angeles
What do you like about our products and services?

The technician was great! He introduced himself, friendly, asked questions and listened to our responses and concerns. The carpet looked like new again and my in-laws are very happy with the service. It has been nearly two months since the carpet was cleaned and it looks great! We will definitely refer your company to family and friends. My only issue was the long wait time when I called to schedule an appointment due to the fact that it was my in-law's mobile home that needed the service and I was not sure whether or not your company provided service for mobile homes.
Report a concern   September 18, 2012 — Rated 10 out of 10 by K.M. Zerorez Los Angeles
What do you like about our products and services?

the technician was very courteous and thorough. the call center immediately booked my appointment. i was very pleased all the way around.
Report a concern   September 17, 2012 — Rated 10 out of 10 by L.B. Zerorez Los Angeles
What do you like about our products and services?

Everything! The technician wa so helpful and nice!
Report a concern   September 17, 2012 — Rated 10 out of 10 by African Travel Zerorez Los Angeles
What do you like about our products and services?

I was impressed that you responded immediately to my e-mail, sent a technician to measure and got back to me promptly with a quote. The day prior to service you called to advise what time to expect the technician, and on the day of service, the technician arrived as scheduled. He was very thorough and efficient, and was done in no time. He said he was appreciative that we did a good job of getting everything off the floor, making his job easier. He explained the process and provided shoe covers in the event I needed to walk on the carpet before it was dry. It helped tremendously that he is bi-lingual as he was able to communicate with our janitor and advise him when it was 'safe' to come in and clean!
I would definitely recommend Zerorez to friends and business associates, and will not hesitate to use your services again.

Cynthia Atkinson
Office Manager
AFRICAN TRAVEL INC.
Report a concern   September 17, 2012 — Rated 10 out of 10 by E.R. Zerorez Los Angeles
What do you like about our products and services?

Process seemed to work wonderfully. Carpets are so clean. Albert, our technician, was great! Very courteous and professional. We will definitely work with Zerorez again and recommend them to friends and family. Thank you, Albert!
Report a concern   September 17, 2012 — Rated 10 out of 10 by S.F. Zerorez Los Angeles
What do you like about our products and services?

Very Professional and courtesy and on time. Did a great job.
Report a concern   September 17, 2012 — Rated 10 out of 10 by Tom Chumley Zerorez Los Angeles
What do you like about our products and services?

I have used Zerorez before and have always been amazed at how good the cleaning job is. It gave my dirty, old carpet a new lease on life. Service was on time, fast and thorough. The Service Technician was clean, courteous and a pleasure to have in my home.
Report a concern   September 16, 2012 — Rated 10 out of 10 by Sara Sheen Zerorez Los Angeles
What do you like about our products and services?

all
Report a concern   September 16, 2012 — Rated 10 out of 10 by Sue Hunsaker Zerorez Los Angeles
What do you like about our products and services?

Absolutely everything. The initial phone call was easy and efficient. The technician was very professional. My carpet looks fabulous. My carpet dried very quickly, my house smelled fresh and there were no chemical which I was very happy about. I don't know why I waited so long to get this done. I am sure it was because in the past it was soapy with chemicals and it took forever to dry.
Report a concern   September 15, 2012 — Rated 10 out of 10 by A.R. Zerorez Los Angeles
What do you like about our products and services?

Justin the servce tech was awesome and the finished product of your work was amazing, the phone calls before the service were very helpful and it was well worth the price I paid
Report a concern   September 15, 2012 — Rated 10 out of 10 by Leroy Maxwell Zerorez Los Angeles
What do you like about our products and services?

You should have a phone number for the technicians when they are assigned a project. In our case, no one showed up and we waited for 8 hours. When calling the office shortly before 5 it went to voice mail. If the techs cell phone was listed on the confirmaiton e-mail we could have called and not wasted our entire evening.

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