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based on 34660 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough and friendly
Less chemicals
Friendly, on time or early (they call if early), great job cleaning!
I chose Zerorez for their environmentally friendly approach to carpet cleaning. Making an appointment was simple and easy. I appreciated the follow up phone call and email as my appointment reminder. The technician, Keith, was on time in the earlier part of the window. He arrived with a smile and took is time to explain the unique cleaning process to my husband and I. Our carpets are beautiful. I would highly recommend Zerorez to our friends and neighbors.
On time.professional. great job!
Your technician, Robert, was great. He was running a little late (but still in the time frame quoted) and called to tell be when he would be there. And he was right on time. Very personable man and explained the whole process. He was fast but very efficient. Seems to really like working for you. When I do my mother' house, I would like to have Robert return. He got the carpet cleaner than I thought would be possible. Love your process. Your call center, TV commercials, and Anaheim Home Show were all very good at explaining your services.
See you again,
Lynda
My understanding was that your product was only water, and this was not the case.
There were definately chemicals used in the soap base as I was allergic to them. I am not allergic to organic ingredients.
contractor was rude and short with my question about the soap. his answer to my question was," do you know what Oxiclean is? well that is what this is." How is that an answer to what the product is?
The people in your office are friendly and competent. This is the second time I have used your service, and both of the technicians who came to my home were thorough and very competent! Dennis Smith did an excellent job. Thank you!
very nice people! Albert the technician was very professional and helpful. You all followed up several times to confirm the appointment and ask if I needed and earlier time.
Very friendly did a great job! Made sure I was happy and explained everything before performing service showed the difference in carpet cleaned before and after. I will highly recommend your company to everyone. I very happy and extrememly satisfied! Thank you
Jose was professional and amazing. I will use your services again if he is the service guy. I'm very happy and my house looks great. I am one satisfied customer!
Technicians do a great job. They are always on time, friendly and helpful.
Easy to schedule an appointment, very friendly technician (Dennis), and carpets look great! I also love the Eco-friendly approach of using only water. Will definitely recommend zerorez!
Every step was very professional. Dennis was excellent! Thanks!
I like the product that is used, the carpeting stays clean longer
We loved your technician, Robert. He was so friendly and knowledgeable.
I believe my service tech was Adam. He showed up on time and did an outstanding job. He took the time to protect my door jambs from getting marred from the hoses and laid blankets on my wood floors. He was very thorough and when the carpets dried they looked GREAT. I could not have been more pleased. I have used zerorez for three years and have never been disappointed in their service. I would not hesitate to recommend zerorez services to friends and family.
be less expensive
Speedy, efficient, and helpful.
your technicians are very knowledgeable and polite and the carpets look wonderful when they are done.
Everything from the call center, to the processes/services, as well as the technician were excellent! I would definitely recommend Zerorez and plan on using your services in the future!
We were very impressed with how clean our carpets and rug turned out. Larry did a fantastic job, was friendly and very knowledgeable about the process.
The cleaning was very pricey
jorge was very neat in his prepartion,making sure that pads were laid down in traffic areas that were not to be cleaned.I couldn't be more pleased with the results of your cleaning process.Jorge did a great job,and I will certainley recommend Zerorez to my friends and associates.Thaqnk you for a job well done. Jim Verona
Very Polite; took extra care to not damage walls, stairs; Robert moved large items to be able to stretch carpet better.
We did worry when the carpet seem "stiff" the next day, but the following day it relaxed and was good.
You do what you say. Professional attitudes too.
The technician, Brett, was very nice and courteous. He did a great job, and it didn't take a long time. I especially like that you put corner guards where a wall or cabinet could be damaged by the hose. Use may use my FIRST name.
Everything! The carpet looks great, but it's really the tile/grout cleaning that was the most impressive. The grout looks brand new, way exceeded our expectations. The technician was courteous, friendly, informative, and did a wonderful job.
The Technicians were very nice. They did an awesome job. Love the way the carpet looks now, cleaner.
I am VERY disappointed that you are passing along the price of fuel to your customers. The $11 fuel charge is ridiculous. I have to pay my own fuel to get to work - I don't get to pass that along to my employer or clients. It's a cost of doing business - YOUR cost, not mine. I will not recommend - nor use - Zerorez again unless this is credited.