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based on 32251 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
DIAGO, A VERY PLEASANT YOUNG MAN. YOUR PROCESS IS WONDERFUL. ALL THE SPOTS ARE GONE AND NO SMELL. WILL USE YOU AGAIN,
The technician was very cordial, polite, well-groomed, and clearly knew how to complete the job efficiently.
Using only high alkaline water and the cleaning tech friendliness>
The technician was really nice and helpful with the information. However, an area rug (which was same carpet in the rest of the house that is used as a remnant) that was cleaned dried with reddish brown stains that were not there before. I am not happy with the results on the results-it actually is worse than what was originally there. These stains did not appear until after it dried-no furniture was placed on rug nor was there any walking on rug until it dried later that evening. The stains follow the machine marks, so it looks like the machine made the stains. Also, while I ok'd the truck on my driveway, it leaked oil. This is the first time I have been unhappy with the product, and most likely won't use your services again.
No soap residue and your carpets look "brand new" after Zerorez is done! LOVE THIS COMPANY AND NO OTHER CARPET COMPANY HAS OR WILL TOUCH MY CARPETS AGAIN!! :) The friendliest, most professional and knowledgeable technicians ever!
Showed up on time, very friendly and knowledgeable. You did a really great job. Thank you.
I liked that only very hot water is used with no other soaps or other products. The scheduler and the technician were friendly, knowledgeable and flexible.
The carpet looks new again and didn't feel crunchy after drying like a previous cleaner.
the guys were freindly and fast. did a great job.
The cleaning process works and your staff is always nice.
Good service. Clean product. No residue.
Fast professional service. Job well done! Carpet looks great!!
I just wasn't impressed with how clean the carpet or rugs were. The guy who cleaned was very nice though.
No soaps, chemicals, etc going on the carpet
Great attitude and service inside our home. We live in a condo association with private streets. Your service truck leaked oil leaving two 4" diameter oil stains and a series of blue swirley marks that looked like sidewalk chalk. I scrubbed them with soap, brush and water but there was still some residue so I would rate your company an "F" for the crud left on the street---zerorez--no way.
Brian was very professional and friendly, he did an excellent job from top to bottom.
I liked the product because it did not leave a residue and the carpet seems softer.
My carpet dried with a browning color (to much water) and I'm having a party Saturday night with ugly dirty looking carpet. Your technician is returning Monday. I explained that the guy I use now will return the following day if browning or any other problems exist. You can't come back until 8 days later??
The carpet looked like new and that's tough to do with 3 cats, two dogs and a mechanic in the family.
Quick, clean, safe and the carpet is unbelievably softer!
I sent in two rugs to be cleaned, the customer service was very good. However, one rug of the two smells very bad and part of the nap of the rug came out when I vacuumed it for the first time after the cleaning. It appears that the backing on the rug is deteriorated. It smells especially at that area where the hole is. The rug is damaged now and doesn't smell very good at all. The OTHER rug is FABULOUS!
Robert Keith, our tech, was very friendly and did a great job! The carpets look great and he even managed to get a few old stains out that no one else had. There is no after smell which was great as well. All my questions were answered, the carpets look great and I am very happy! Now if I could just keep the animals off of them! Thanx!
The carpet dried very quickly and it is not sticky.
Nothing! The carpets are soft now, and not crunchy like when we use the traditional carpet cleaners who use soap. The gentleman who cleaned our carpets was very friendly and informative.
Great work for a great price. I'm a fan of Zerorez.
All of the stains came out of my carpet...looks like new...really liked the technician as well. Will never use anyone else.
The carpet is the cleanest I'v seen it in years...very impressive.
fast drying, effective cleaning, cheerful technician.
I love how fast and efficient you were. My carpets are spotless and dried quickly too!
There was no carpet prep (ie vacuuming, etc). All that was done was spray the carpet a little and then the application and extraction of hot water. I had requested a carpet repair, but the tech did not bring an iron nor carpet tape.