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based on 35219 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I now have marks on my carpet tat were never there before. I also have white marks on some wood furniture that was never there before. I would like someone to come at and look at them an try to clean them. Thank you
We set up an a time to have the Tech Back to correct the issues.
Jose Minjares was polite, professional, thorough, and did a great job! This is the second time I've used Zerorez-the last time was 3 years ago. That shows you what a good job was done the first time. I won't use anyone else!
The initial price for the two rooms was excellent. This was $139. I added an area carpet. This added $120. I added a couch. Another $120. Added a small couch. Another $100. My final bill totaled $490.00. I think the cleaning effort was a good as it can be. The tech was great. He worked hard. Knew his stuff. Friendly. In the end I'm surprised that I started at $139 and ended at $490. I should have negotiated this over the phone at the very beginning. This was my first time using Zerorez. I was not sure of your capabilities overall. I had to learn the difference between spots and stains, and the price to clean these. What happened to me is not your fault. I'm just telling you how I feel about the overall experience. If I recommend you, I will tell my friends to list out the ENTIRE job when you request the initial quote. Measure the rooms, etc. Do not expect the add ons to be inexpensive just because the initial price is so reasonable.
Safe for kids, courteous employees and Eco friendly.
Everything you advertise is what you say.
I think they are an honest trust worthy company. I have used them several times. They are very professional, efficient and polite.
No chems
Tech was a nice man but he did a lousy job... didn't move furniture or place protective pads under ANYTHING (except one piece). I have used Zerorez four or five times and this is the FIRST TIME EVER that has happened. How do you not protect wooden legs from wet carpet? The whole job from start to finish took only one hour (two bedrooms, a hall and a 12 by 14 area rug). So you tell me just how much time you think the rep took to do the actual work. I have had that same work done in the past, and it took the rep two to three hours to complete. I also found a cat vomit stain that he missed, in the corner. Annoying. All this for "low" price of $250?
Reached out to Client, waiting for response.
very professsional
Carpets Were Very Well Cleaned. Employee Was On Time, Very courteOus, And Worked Very Hard To Get The Carpets As Clean As Possible.
Environmentally healthy.
My carpets look amazing, like brand new.
I liked that the technician arrived on time and was very professional dressed for the job , which made me feel secure. Also, my carpet dried very quickly and look great.
David, the technician, was very efficient,professional and polite. I would request David the next time. I also like Kieth was my technician in the past. The carpet came out clean and beautiful. David sprayed all spots everywhere first which made them disappear faster and easier.
Zero Rez is the only carpet cleaner I would ever use, no chemicals and the steam is of ph water and the process extracts all water from carpet.
Very efficient
Service was quick and done to my satisfaction
Always do a great job and friendly, hardworking technicians!
great service. nice people. easy to schedule and/or re-schedule. great finished product.
Fast, efficient service by a very knowledgeable and pleasant technician. I will call you again!
My carpet cleaner, Gil was fabulous.
Great technician! Dennis Smith should be your CEO and spokesman.
My carpet still looks clean after a week. The tech (Brad) was so polite and courteous.
I really like the professional people you send out. They are always so courteous and polite. They take great pains to make sure everything is safe from water damage and make sure I am happy. I really liked Bill who took care of us.
The product used is very good and the technician was very good, as well. He is a credit to the company. I will use Zerorez again!
Technicians are friendly and efficient and make you feel "okay" with them being in your home. Arrived on time and was very helpful about cleaning our oriental carpet in the future.
The product did an excellent job of cleaning my carpets. the service was courteous and professional.
The person arrived on time and took extra care to address all my clewanig questions and concerns,
You guys are professional and accurate. There's no BS and your prices are fair.
Great cleaning and great personell
My carpets stay cleaner longer.
Quality of product and service