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based on 35219 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Larry sanders is the reason ill keep using your company. Great honest guy. Does a great job
Carpet is so clean. Spots never return. Technicians are friendly and quick
I hate so say anything because I won a cleaning. But I would have been even more disappointed if I had paid for the service. The carpet is crunchy and its been enough time for that feeling to soften but it still feels crunchy. The color of the carpet became darker instead of lighter and the edges of the carpet are dark grey/black. One room that had different older carpet did turn out excellent. But the newer carpet I had installed 2 years ago is sadly in worst condition then when we started. I am really sorry. I don't mean this in a bad way and I am not trying to be ungrateful but I thought you should know.
Fixing this.
Fast, Eco-friendly carpet cleaning
no smell. Serviceman on time...as I requested.... Fast service
Entire process
I didn't like the fact that the rugs felt damp for up to 36 hours later- thought they would be dry within 8 hours
That you use no toxic chemicals, and the carpet shows really clean after the process is
completed. I also want to use fewer chemicals in general, for the benefit of our environment.
Thank you, Albert Nila, for your good work. Mary Partenfelder
Overall the upholstery cleaning was very good, however, there was one area that may not have been pre-treated and still had a bad odor.
Customer service and quality of work
Carpet is left feeling clean and stays clean longer since we tried Zerorez
Friendly servicemen great job and green.
It works as advertised.
On time
Appointments no problems
Everyone is friendly
Safe. Non-odorous. Professional, kind service people.
I loved the e-mail I received reminding me of my appointment and other information. I think my favorite part of the service was the technician asking me to make sure all of my personal belongings were still in it's place. Now THAT'S customer service!
If you are allergic to air borne allergens,you will notice the difference within minutes. You don't even have to wait for the Zerorez professional to finish the job to be breathing better. No chemicals so no chemical smell, when the job is done. The technician explained all of the science behind cleaning with steam and treated water. Made me feel assured that I would need fewer carpet cleanings as there was no soap or chemical residue in the carpets to catch the dirt as you walk around the house. Carpets look clean and stain free. Stains that previous carpet cleaners could not remove. If a friend recommends you try Zerorez, don't hesitate.
non toxic
Gabriel.
Just wow!! My first time cleaned, five year old carpets look brand new, no soaked in water, quickly done and quickly dried by a very efficient, knowledgeable and friendly technician. I definitely will use and reccomend your service again.
The results are wonderful. The work is done professionally by nice technicians.
Fast. Clean-cut nice professional workers. Great product.
Great customer service
My carpet was still wet in some areas 3-4 days later. The high traffic area stains are still visible.
Your service technician Marcel made this a wonderful experience. I would definitely recommend Your service and especially Marcel.
no soap/green tec./no resido
Technician, Michael, was Knowledgable & a Good Worker~The Rooms had a Pleasant Odor when Finished! The Carpet LOOKED Like New!!! I was Delighted!! I have already recommended Your Company 2 Friends~& My Son, Richard Swantek, had recommended U 4 Me 2 Use!!! Richard is on Lexington St.in Pasadena! Thanx=tho, I think the Office NEEDS some Help in Communications!
The ONLY Place I'd Grade U DOWN would B in Office Communications!COMMUNICATIONS!! Michael was Exceptionally Knowledgable & Good with Communications! The Office People R Not as Good!
quick dry. notice before tech arrives. carpet look good!
Service tech was very nice but carpets are still damp after 24 hours
Reached out to client to resolve issues.
Friendly courteous and professional service!