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based on 32251 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ricky was very informative, respectful, and hard working to get our carpets cleaned. In addition, the cleaning quality is leaps above the other companies we have used in the past. Old and new stains disappeared.
Very clean, professional and did an outstanding job.
the courtesy representative that did my carpets-Livingston. He was respectful and polite, did a wonderful job. I am proud of my carpets again.
Its not that I'm disappointed with the cleaning of the carpet. It did clean it fine. Two things: oNe, it took quote a while to dry completely. And with that I noticed alot of odor as it dried. To be expected I suppose as you don't use fragrances in your solution. Two, and much more importantly - after Zerorez left 3 of my 4 cats were sneezing for about 5 days afterward!! It was to the point where I was gong to take them to the vet but it seems as of this week to have tapered off. Any thoughts on that?
Name removed
Professionalism as well as the quality of your cleaning.
Very professional, on time, and pleasant.
They did an excellent job, were very professional friendly and thorough. I will definitely use them again. They also cleaned the tile in our small bathroom, and did a much better job than the company that had done it previously. I have already recommended you to my daughter and sister. Thanks.
Great job!
I bought a fixer upper and had fully intended of putting in new carpet because the carpet that was there was filty. But when my funds started depleting, I decided to try to have them cleaned first. Livingston who came out was very professional and curtious. He cleaned the first room and gave me a thumbs up sign as he came out of the room. I walked in and it looked like it was brand new carpet. Then he did the Livingroom and again it turned out great. This carpet cleaning service you provide is second to none.
Most all of the original stains have come back. I would have called within 10 days
but went on vacation. I believe that one of your advertising claims is that you will
take out product left by other companies and make sure the stains do not come back.
I regret, that altho the carpet looked super at first - it no longer does ( Upper bedroom
carpet). Work order 17080. Brian was a great technician by the way. No complaints
with him. Thank you, First name removed
$459 is very, very expensive for just 3 bedrooms, 2 closets, stairs and one hallway. I had thoroughly vacuumed before, and when technician showed me how little stuff he pulled out, I thought it was a waste of time and money. When I complained about the $499 he calculated, he reduced it a bit, but still, it was way too expensive, and the cleaning is OK but doesn't feel any better than if I had just steam cleaned it. I think Zerorez is a lot of hype.
The second person who came cleaned the marble floor in the area where the solution etched the surface finish, but, the finish was NOT restored. He seemed more interested in selling us more cleaning services rather than resolving our problem!!!! We will now have to persue another solution at our expense to restore the finish on the floor. We are NOT happy with your service.
We were so pleased with the price and the services that were provided.
It is a steaming services which is better for carpets and is much better the cleaning the carpets. The Staff was friendly and did a good job providing service to us.
Thank you
We like that fact that Zerorez removes all the residual residue from previous cleaning products from the carpet in addition to cleaning it.
My rugs are the cleanest they have ever been. Usually after they are cleaned,the dirt reappears in a week or so. My carpets and rugs are still looking great. I will definitely call Edwardo again.
Zerorez does a great job of cleaning carpets. We have used other carpet cleaning companies in the past, and the spots come rignt back. This is our second time using Zerorez, and we are very pleased with their service. There is no chemical smell, the job was done very quickly and efficiently. The technician was on time, which is very important to us. He was also very pleasant, friendly and courteous.
fast and the carpet was spotless and still is after a week. none of the bad spots returned.
Tech was efficient and seemed knowledgable about his trade. satisfied with outcome of carpets
The service is amazing and my carpets look brand new again!
Prompt, effective, helpful and it really, really works!!
This the first time ZeroRez has come to my home. I have listened to Bill Handel on KFI AM 640, for years, telling me how great tour service is. We were having a party in a few days and I didn't want to do the carpet myself, again.
Your technician called to let me know he was on his way. He was on time, neat, clean, and friendly. He was also respectful of my home and he was a complete gentleman! While he was working we decided that we needed another room done. When I asked Ricky if he could do it, he said he was happy to do whatever we needed done. Now, that is the kind of employee that makes a company successful!
We are more than pleased with ZeroRez and we will call on you in the future. I will also recommend ZeroRez to all of my friends.
Thanks very much for the opportunity to let you know what I think about your service.
Sincerley,
Rev. Name removed
Your technician was very professional and did a great job. The carpets look and feel really good.
Marcel is great !!!! as well as your customer service.
I am very satisfied with the work, however, I felt the price was a little highter than what any of my friends might want to pay,
The technician was on time, friendly, and gave me some cleaning tips for the rug and also for a leather couch.
Quick and simple, the carpet looks good! Thanks
No chemicals or residue which was important for my newborn babies arrival. My rep Mark was extremely informative and upfront about the process. He was incrediblly nice and very informative. I felt he went above and beyond to help us understand the do's and dont's of treating stains in the future.
Fast service. Carpet looked clean
Everything, the technicians that have completed the work are very friendly and professional, they take care in my home and given I have 2 dogs they communicate well on ensuring that my dogs will be secure while the work is being done. I couldn't be happier and wouldn't use anyone else!
K