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based on 35219 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results are outstanding. I have had my carpets cleaned by other services in the past but none compare with zerorez.
Quick, no chemicals, professional service person.
No residue, no chemicals
Professional, efficient and accommodating service
Heavy Residue left after travertine was cleaned and sealed. Supposed to return today to remedy problem As of 3:15 no call as to when he is coming
Issue resolved.
The tech. that came to our home was great. He was friendly, respectful of our house (not to mention that we hae two 165lbs dogs to work around) and did a wonderful job. We will certanly call you in the future.
Bruce Frost
(Please get spell check for this.)
The protection of the laminate floor with the furniture mat and the corner protectors were a very nice and appreciated touch.
My carpets were horribly dirty and as usual Zerorez was able to revive them. Thank you.
I did recomend, and she was impressed
availability
technicians very nice
did a good job
Cleaning went fine, and operator did a nice job, but you could have sent a bill in a format that windows can open - please either e-mail something I can read or send a paper copy as previously requested.
All Fixed
Service is excellent
Technition reviewed every thing he did helped to
move any furniture
Repeated areas at my request
The outcome was wonderful and gave a fresh clean
Look
Your employee was wonderfully accommodating and a very hard worker. My carpets look fabulous!
This is the second time we have had our carpets cleaned by Zerorez. It is the best carpet cleaning service we have received due to the zero residue factor after the cleaning. Stains that usually return quickly did not return between cleaning. We are thrilled. Gil was very professional, polite, tidy, and did the job in a reasonable amount of time.
George was very thorough and fast. He did everything we asked. Thank you George. We've had our carpets professionally done before. We can definitely tell the difference in the quality and service. We will use the service again and refer to our friends
Efficient and knowledgeable technician. Good job on an old rug that was very dirty. (I promise to get is done more often by you!)
Your people arrived on time and were most professional. I am happy with the results.
Let me make it clear, your worker Jose was excellent.
However, it might just be that your product is inferior. The stains and dirt on all three items remained. I thought that once it dried the stains would appear less, but there was nothing removed. Even stayed dirty at the edge of the couch cushions. I decided that it was soooo bad I just now took one of the cushions out of the siipcover and washed the cover myself and threw an extra cushion away. I now even put two of the pillows in the washing machine to see what I could do to make it cleaner. Nonetheless, I cannot do anything with the stains and dirt that remained on the small chairs along with the rest of the couch.
Very disappointed.
Set up Reservice to get these issues taken care of.
I got my carpet cleaned and it came out perfect. When I got my tiles cleaned, it left smuges and a film on the tiles. The grout seal came out perfect. I paid $469 on March 28, to get my tile clean so I wouldn't have to clean it myself because of my back injury. Someone needs to come back out and take a look at the results because it wasn't like this before. Seems like it needs a good rinse. We're out of town and will be back April 1, 2013.
Contacted client to offer resolution.
So far, I am happy with the results of my upholstery cleaning. Your tech was friendly and polite.
Great cleaning results
No soap residue!
I like how you called to tell me you would be on time, and that you assigned a specific time that you would be here instead of a window. The technician was very professional and the carpet looks great.
Great results on both tile and carpet. Have had Robert patch my Berber multiple times, he does an amayzing job !!
Very effective. Service was prompt and tech was on time and personable. Did an outstanding job.
There was a significant mix-up and change in our appointment time frame. No contact regarding the change. I had to call for status and we spent the entire day at home.
Please check for oil leaks from your service trucks.... cleaning the driveway shouldn't be necessary. Either fix the leaks, park in the street or put something down under the truck to catch the oil.
My service is always good. On time, clean, friendly and a super good job.
The no chemicals. The stains don't "come right back" within a sort period of time. The fact that it seams to extend the life of the carpet compared to traditional cleaning. My furniture, a faux suede, feels brand new every time. The office is professional and does not "fish" for extra charges.
Everything!!! This time I had the tile cleaned and the carpet. Both times that I have used you they have done an excellent job. This time was exceptional. The young man that came out did an absolutely amazing job. Although I used you a few years back, a couple of days ago I signed up for Angies List for other kinds of services. I will definitely be singing your praises next week when I do a review. Thank you again so much for your excellent service. I really do appreciate it.
Review price details before cleaning. Email detailed estimate instead of just verbal estimate without details.
No Chemicals or odors.