Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32127 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2011 — Rated 10 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

Technician was on time & friendly

Report a concern   May 23, 2011 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

The gentleman who came out was professional, thorough and very quick. I have very old carpeting but it looked 100% better when he was finished. Thanks so much!

Report a concern   May 17, 2011 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

Great carpet cleaning!

Report a concern   May 16, 2011 — Rated 10 out of 10 by N.P. Zerorez Los Angeles
What do you like about our products and services?

Our Tech, Ricky Sara, was prompt, professional and did a great job! The carpets look great!

Report a concern   May 16, 2011 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

First off, I'm so glad you sent a feedback request because I want to tell you how much we enjoyed having Zerorez. Chris, the tech, was extremely knowlegeable, polite and the hardest working tech I have ever seen. Customer service was top notch and the carpets and couch are beautiful. I can honestly say, that having other carpet cleaning companies come over a 8 year period, I'm so sorry I didn't start with Zerorez. We will not have any other company clean our carpets and couches except Zerorez.

Report a concern   May 15, 2011 — Rated 10 out of 10 by A.W. Zerorez Los Angeles
What do you like about our products and services?

neat clean prompt, iwas very happy with job thanks a.w.

Report a concern   May 15, 2011 — Rated 10 out of 10 by W.D. Zerorez Los Angeles
What do you like about our products and services?

This is the best carpet cleaning method yet. My wife and I both have asthma and allergies and there is no musty smell or any sticky residue on the carpet and better yet none on our feet as we walk around our house barefoot. I had 2 rooms with 20 year old carpet and it has not looked that good since we bought our house. Thanks you very much and Mark did a great job. We have some other items we need you folks to come back and clean.....will be in touch.
I would be glad to give a reference for you if you like.

Report a concern   May 14, 2011 — Rated 9 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

cleans and dry quickly

Report a concern   May 13, 2011 — Rated 10 out of 10 by M.I. Zerorez Los Angeles
What do you like about our products and services?

This was my first experience using zerorez after being impressed by the commercials touting no chemical use. The technician was prompt, confirmed the areas to be cleaned, which furniture I wanted moved, and got right to work. I had two hallways and the living room cleaned ... all were done in about an hour. It's been almost a week and there are no bleed through stains ... the carpet is still as beautiful as it was just after the technician left.

Report a concern   May 13, 2011 — Rated 10 out of 10 by L.K. Zerorez Los Angeles
What do you like about our products and services?

I think the techician was very thorough with explaining what he was going to do and then did a great job with the follow through. I am very pleased with the results. So far, the carpets look great even with my boys and 2 dogs. I am happy that the Bill Handel recommendation turned out for the best. Thanks a lot. First name removed K

Report a concern   May 13, 2011 — Rated 7 out of 10 by P.H. Zerorez Los Angeles
What could we do to improve?

Upon selling other areas of service a price needs to be given instead of "I'll make you a really good deal" explain the deal and the savings in $. Its only a good deal if the customer can afford the service, a "good deal" to one isn't always a good deal to the other.

So far the quality of work has been outstanding though. I wouldn't have had the extra work done at this time if I had known the total cost of the up sells from the start.

Report a concern   May 10, 2011 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

Professional service. Environmentally friendly product.

Report a concern   May 9, 2011 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

The carpets and upholstery came out beautiful and Livingston was fabulous - hard-working, professional and very sweet!

Report a concern   May 8, 2011 — Rated 10 out of 10 by R.H. Zerorez Los Angeles
What do you like about our products and services?

the carpets came out very nice, and Livingston was very courteous and professional. Good job! tahnks.

Report a concern   May 8, 2011 — Rated 1 out of 10 by C.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The two sofas that you cleaned didn't really look clean. I complained and the person came back....and guess what....the sofa arms finally were cleaned. Unfortunately he didn't do the rest of the sofas so, altho I paid a premium price for your service, they still don't look clean. I was/am very disappointed in your service.

Report a concern   May 7, 2011 — Rated 10 out of 10 by Y.R. Zerorez Los Angeles
What do you like about our products and services?

the carpet looks very clean. At this point much better than any other company I've used in teh past. Since in the past, the dirty spots have returned, I'm waiting to see if the spots return after the Zerorez cleaning.

Report a concern   May 6, 2011 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

They work! You delivered what was promised

Report a concern   May 6, 2011 — Rated 10 out of 10 by S.E.B. Zerorez Los Angeles
What do you like about our products and services?

The fact that there are no soaps or detergents used in your process.

Report a concern   May 6, 2011 — Rated 10 out of 10 by T.C. Zerorez Los Angeles
What do you like about our products and services?

A friendly, helpful technician and results that speak for itself.

Report a concern   May 5, 2011 — Rated 7 out of 10 by B.S. Zerorez Los Angeles
What could we do to improve?

For some reason my carpet is not as soft as it use to be before I got the treatment done. My stains however are gone. The carpet feels and looks very clean

Report a concern   May 5, 2011 — Rated 9 out of 10 by T.L.M. Zerorez Los Angeles
What do you like about our products and services?

I like the whole idea of a system that leaves less soapy residue. It only makes sense that the cleaning will last longer when that is the goal. Thanks for a job well done!

Report a concern   May 5, 2011 — Rated 9 out of 10 by B.H. Zerorez Los Angeles
What do you like about our products and services?

I found all representatives to be courteous and to arrive on time.The work was quick, clean and favorably priced. Some stains in high traffic areas did not come out but that was probably unavoidable and I will likely have you back before the end of the year. The whole experience was easy and comfortable and without chemical odors.

Report a concern   May 5, 2011 — Rated 10 out of 10 by F.M. Zerorez Los Angeles
What do you like about our products and services?

Bryan was excellent. He was new and spent a lot of detail-oriented time with us

Report a concern   May 5, 2011 — Rated 10 out of 10 by S.W. Zerorez Los Angeles
What do you like about our products and services?

Service person was prompt, professional & efficient. No extra sales pitch. He explained the process and showed me how much dirt was extracted. I was amazed. He also explained what stains would NOT come out so I wouldn't be surprised. Cost more than other companies but you pay for what service I received. I sure can see the difference on where the cleaning stopped. Please let me know by E-mail when you have more specials. Thank you.

Report a concern   May 5, 2011 — Rated 10 out of 10 by R.E.R. Zerorez Los Angeles
What do you like about our products and services?

I like that Zerorez is ALL natural, no chemical, therefore non-toxic to people, pets and the environment. I am the office manager of an oilfield construction company and our carpet is pretty old and had alot of old product in it from cleaning past pet indiscretions from all the adopted dogs we've brought in throughout the years. Grease and oil is also prominent around the business here, unfortunately, so it occassionally gets tracked onto the office carpets as well. Numerous different products have been used to try to clean and remove stains with not a lot of luck. When I heard about Zerorez on KFI640AM, I couldn't wait to call and schedule the appointment. I drink alkaline water and use it to clean my house, so why not the carpets as well, makes sense to me. I have to tell you that the carpets look so much better than they did and the office even smells better. We still have old product in the carpet but with a couple more cleanings, we should be looking much better. Zerorez saved us from spending money on replacing this carpet when we really couldn't afford to with this economy crunch. Thank you Zerorez for cleaning the RIGHT way.

Report a concern   May 5, 2011 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

The gentleman who did the carpet cleaning was very professional and thorough. The carpet looks great. He worked very hard to do an excellent job.

Report a concern   May 5, 2011 — Rated 10 out of 10 by R.K. Zerorez Los Angeles
What do you like about our products and services?

Firt it actually cleaned my carpets. The spots have not returned yet and my carpet still looks fresh. When he was done my carpet looked new, and I was wondering if it was time to replace the carpet. My man was quick, through and very neat. A real pleasure, this is the second home I have used Zerorez at and will always use them and recomend them.

Report a concern   May 4, 2011 — Rated 6 out of 10 by G.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have a stain that has returned. It is one that I paid extra for. I was guaranteed someone would come and redo it. Is that the truth or not

Report a concern   May 3, 2011 — Rated 10 out of 10 by J.Y. Zerorez Los Angeles
What do you like about our products and services?

no sope.

Report a concern   May 2, 2011 — Rated 10 out of 10 by B.S. Zerorez Los Angeles
What do you like about our products and services?

This was my first time using Zerorez and it was a very pleasant experience with great results! The technician was on time and did what he said he would do.
I have already recommended Zerorez to others.
Thank you for being a service that does what it advertises!!!


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